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Lexmark X543 User's Guide - Page 207

Jobs do not print, Job takes longer than expected to print, Ready, Power Saver, Settings, Setup Menu - troubleshooting

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Jobs do not print These are possible solutions. Try one or more of the following: MAKE SURE THE PRINTER IS READY TO PRINT Make sure Ready or Power Saver appears on the display before sending a job to print. Press printer to the Ready state. to return the CHECK TO SEE IF THE STANDARD EXIT BIN IS FULL Remove the stack of paper from the standard exit bin, and then press . CHECK TO SEE IF THE PAPER TRAY IS EMPTY Load paper in the tray. MAKE SURE THE PRINTER IS CONNECTED TO THE NETWORK Print a network setup page and check that the status shows Connected. If the status is Not Connected, check the network cables, and then try printing the network setup page again. Contact your system support person to make sure the network is functioning correctly. Copies of the printer software are also available on the Lexmark Web site at www.lexmark.com. MAKE SURE YOU ARE USING A RECOMMENDED USB OR ETHERNET CABLE For more information, visit the Lexmark Web site at www.lexmark.com. MAKE SURE PRINTER CABLES ARE SECURELY CONNECTED Check the cable connections to the printer and print server to make sure they are secure. For more information, see the setup documentation that came with the printer. Job takes longer than expected to print These are possible solutions. Try one or more of the following: REDUCE THE COMPLEXITY OF THE PRINT JOB Eliminate the number and size of fonts, the number and complexity of images, and the number of pages in the job. CHANGE THE PAGE PROTECT SETTING TO OFF 1 From the printer control panel, press . 2 Press the arrow buttons until Settings appears, and then press . 3 Press the arrow buttons until Setup Menu appears, and then press . 4 Press the arrow buttons until Print Recovery appears, and then press . Troubleshooting 207

Section	Page
Contents	2
Safety information	11
Learning about the printer	13
Finding information about the printer	13
Selecting a location for the printer	14
Printer configurations	16
Basic functions of the scanner	16
Understanding the ADF and scanner glass	17
Understanding the printer control panel	17
Additional printer setup	23
Installing internal options	23
Available options	23
Installing a memory card	23
Installing a flash memory or font card	27
Installing hardware options	30
Installing an optional tray or drawer	30
Attaching cables	32
Verifying printer setup	33
Printing menu settings pages	34
Printing a network setup page	34
Setting up the printer software	34
Installing printer software	34
Updating available options in the printer driver	35
Setting up wireless printing	35
Information you will need to set up the printer on a wireless network	35
Installing the printer on a wireless network (Windows)	36
Installing the printer on a wireless network (Macintosh)	38
Installing the printer on a wired network	40
Minimizing your printer's environmental impact	43
Saving paper and toner	43
Using recycled paper and other office papers	43
Conserving supplies	44
Saving energy	45
Using Eco-Mode	45
Reducing printer noise	46
Adjusting Power Saver	46
Recycling	47
Recycling Lexmark products	47
Recycling Lexmark packaging	47
Returning Lexmark cartridges for reuse or recycling	47
Loading paper and specialty media	48
Linking and unlinking trays	48
Linking trays	48
Unlinking trays	48
Assigning a Custom Type name	48
Setting the Paper Size and Paper Type	49
Configuring Universal paper settings	49
Loading the standard 250-sheet tray and optional 550-sheet tray	50
Loading the 650-sheet duo drawer	53
Using the multipurpose feeder	54
Using the manual feeder	56
Paper and specialty media guide	58
Paper guidelines	58
Paper characteristics	58
Unacceptable paper	59
Selecting paper	59
Selecting preprinted forms and letterhead	59
Storing paper	60
Supported paper sizes, types, and weights	60
Paper sizes supported by the printer	60
Paper types supported by the printer	61
Paper types and weights supported by the printer	62
Paper capacities	64
Printing	65
Printing a document	65
Printing on specialty media	66
Tips on using letterhead	66
Tips on using transparencies	67
Tips on using envelopes	67
Tips on using paper labels	68
Tips on using card stock	69
Printing from a flash drive	70
Supported flash drives and file types	71
Printing photos from a PictBridge-enabled digital camera	71
Printing information pages	72
Printing a font sample list	72
Printing a directory list	72
Printing the print quality test pages	72
Canceling a print job	73
Canceling a print job from the printer control panel	73
Canceling a print job from the computer	73
Copying	75
Making copies	75
Making a quick copy	75
Copying using the ADF	75
Copying using the scanner glass	76
Copying photos	76
Copying on specialty media	76
Copying to transparencies	76
Copying to letterhead	77
Customizing copy settings	77
Copying from one size to another	77
Making copies using paper from a selected tray	78
Copying on both sides of the paper (duplexing)	78
Reducing or enlarging copies	79
Making a copy lighter or darker	79
Adjusting copy quality	80
Collating copies	80
Placing separator sheets between copies	81
Copying multiple pages onto a single sheet	81
Canceling a copy job	82
Improving copy quality	82
E-mailing	83
Getting ready to e-mail	83
Setting up the e-mail function	83
Setting up the address book	84
Creating an e-mail shortcut using the Embedded Web Server	84
E-mailing a document	84
Sending an e-mail using the keypad	84
Sending an e-mail using a shortcut number	85
Sending an e-mail using the address book	86
Canceling an e-mail	86
Faxing	87
Getting the printer ready to fax	87
Initial fax setup	88
Choosing a fax connection	89
Connecting to an analog telephone line	90
Connecting to a DSL service	90
Connecting to a PBX or ISDN system	91
Connecting to a Distinctive Ring Service	91
Connecting a telephone or answering machine to the same telephone line	92
Connecting to an adapter for your country or region	93
Connecting to a computer with a modem	98
Setting the outgoing fax name and number	100
Setting the date and time	100
Turning daylight saving time on or off	100
Sending a fax	101
Sending a fax using the printer control panel	101
Sending a fax using the computer	101
Creating shortcuts	102
Creating a fax destination shortcut using the Embedded Web Server	102
Creating a fax destination shortcut using the printer control panel	103
Using shortcuts and the address book	103
Using fax destination shortcuts	103
Using the address book	104
Customizing fax settings	104
Changing the fax resolution	104
Making a fax lighter or darker	104
Sending a fax at a scheduled time	105
Viewing a fax log	105
Canceling an outgoing fax	105
Understanding fax options	106
Original Size	106
Content	106
Sides (Duplex)	106
Resolution	106
Darkness	106
Improving fax quality	107
Forwarding a fax	107
Scanning to an FTP address	108
Scanning to an FTP address	108
Scanning to an FTP address using the keypad	108
Scanning to an FTP address using a shortcut number	109
Creating an FTP shortcut using the Embedded Web Server	109
Scanning to a computer or USB flash memory device	110
Scanning to a computer	110
Scanning to a USB flash memory device	111
Understanding scan to computer options	112
Sides (Duplex)	112
Darkness	112
Improving scan quality	112
Using the Scan Center software	112
Understanding the Scan Center features	112
Using the ScanBack utility	113
Using the ScanBack Utility	113
Clearing jams	114
Avoiding jams	114
Understanding jam numbers and locations	115
200 paper jam	116
201 paper jam	116
202 paper jam	117
230 paper jam	119
235 paper jam	119
242 and 243 paper jams	119
250 paper jam	120
290 paper jam	120
Understanding printer menus	122
Menus list	122
Supplies menu	123
Paper menu	123
Default Source menu	123
Size/Type menu	124
Paper Texture menu	126
Paper Weight menu	128
Paper Loading menu	129
Custom Types menu	130
Custom Scan Sizes menu	131
Universal Setup menu	131
Reports menu	132
Reports menu	132
Network/Ports	133
Active NIC menu	133
Network menu	133
Wireless menu	134
USB menu	135
Settings menu	137
General Settings menu	137
Copy Settings menu	140
Fax Settings menu	142
Flash Drive menu	148
Print Settings	151
Set Date and Time	160
Understanding printer messages	162
List of status and error messages	162
Access USB after scan	162
Access USB now	162
Busy	162
Calibrating	162
Call complete	162
Cancel not available	162
Canceling	162
Check Config ID	162
Clock battery	162
Close door	162
<color> Low	163
Dialing	163
DO NOT TOUCH	163
Fax complete	163
Fax failed	163
Flushing buffer	163
File corrupt	163
Hex Trace	163
Imaging Kit	163
Incoming call	163
Insert Tray <x>	163
Invalid Engine Code	164
Invalid Network Code	164
LADP connection error	164
Line busy	164
Load <src> with <x>	164
Load single sheet feeder with <x>	164
Maintenance	164
Memory full, cannot send faxes	164
Menus disabled	165
No analog phone line	165
No answer	165
No dial tone	165
No recognized file types	165
PC Kit Life Warning	165
Phone in Use	165
Picture too large	165
Power Saver	165
Printing error	166
Programming Code	166
Reading data	166
Reading error (Remove drive)	166
Ready	166
Receiving pXX	166
Reload printed pages in Tray <x>	166
Remote Management Active	166
Remove originals from the scanner ADF	166
Remove packaging material	166
Remove paper from standard output bin	166
Replace <color> cartridge	167
Replace PC Kit	167
Scan Document Too Long	167
Scan to USB failed	167
Scanner ADF Cover Open	167
Sending pXX	167
Standard Exit Bin Full	167
Tray <x> Empty	167
Tray <x> Low	167
Tray <x> Missing	168
Unsupported USB device, please remove	168
Unsupported USB hub, please remove	168
Unsupported Mode	168
USB drive disabled	168
Use camera controls to print	168
Waiting	168
Waiting, too many events	168
30.yy <color> cartridge missing	168
31.yy Defective <color> Cartridge	168
31 Defective Imaging Kit	168
32.yy Replace Unsupported <color> Cartridge	169
34 Short paper	169
35 Insufficient memory to support Resource Save feature	169
37 Insufficient memory to collate job	169
38 Memory Full	169
39 Complex page, some data may not have printed	169
40 <color> Invalid refill, change cartridge	169
50 PPDS Font Error	169
51 Defective flash detected	170
52 Not enough free space in flash memory for resources	170
53 Unformatted flash detected	170
54 Network <x> Software Error	170
56 Standard USB Port Disabled	170
58 Too many flash options installed	170
58 Too many trays attached	171
58 Input config error	171
59 Incompatible tray <x>	171
82 Replace waste toner box	171
82.yy Waste toner box missing	171
88.yy <color> Cartridge is low	172
88.yy Replace <color> Cartridge	172
150 displayed	172
200.yy Paper jam <area name>	172
201.yy Paper jam <area name>	172
202.yy Paper jam <area name>	172
230.yy Paper jam <area name>	172
235 Paper Jam Check Duplex	172
24x Paper Jam Check Tray <x>	173
250.yy Paper jam <area name>	173
290–292 ADF Scanning Jams	173
293 Paper Missing	173
293.02 Flatbed Cover Open	173
294 ADF Jam	174
840.01 Scanner Disabled	174
840.02 Scanner Auto Disabled	174
940.01	174
941.01	174
942.01	174
943.01	174
940.02	175
941.02	175
942.02	175
943.02	175
900–999 Service <message>	175
Maintaining the printer	176
Storing supplies	176
Checking the status of supplies	176
Checking the status of supplies from the printer control panel	176
Checking the status of supplies from a network computer	176
Ordering supplies	177
Ordering toner cartridges	177
Ordering imaging kits	178
Ordering a waste toner bottle	178
Replacing supplies	179
Replacing the waste toner bottle	179
Replacing a black imaging kit	182
Replacing a black and color imaging kit	188
Replacing a toner cartridge	193
Replacing a developer unit	195
Cleaning the exterior of the printer	201
Cleaning the scanner glass	202
Moving the printer	202
Before moving the printer	202
Moving the printer to another location	203
Shipping the printer	203
Administrative support	204
Finding advanced networking and administrator information	204
Restoring the factory default settings	204
Using the Embedded Web Server	204
Setting up e-mail alerts	205
Viewing reports	205
Troubleshooting	206
Solving basic printer problems	206
Solving printing problems	206
Multiple-language PDFs do not print	206
Printer control panel display is blank or displays only diamonds	206
Error message about reading USB drive appears	206
Jobs do not print	207
Job takes longer than expected to print	207
Job prints from the wrong tray or on the wrong paper	208
Incorrect or strange characters print	208
Tray linking does not work	208
Large jobs do not collate	208
Unexpected page breaks occur	209
Solving copy problems	209
Copier does not respond	209
Scanner unit does not close	209
Poor copy quality	210
Partial document or photo copies	211
Solving scanner problems	211
Checking an unresponsive scanner	211
Scan was not successful	212
Scanning takes too long or freezes the computer	212
Poor scanned image quality	212
Partial document or photo scans	213
Cannot scan from a computer	213
Solving fax problems	213
Caller ID is not shown	213
Cannot send or receive a fax	214
Can send but not receive faxes	215
Can receive but not send faxes	216
Received fax has poor print quality	216
Blocking junk faxes	217
Solving option problems	217
Option does not operate correctly or quits after it is installed	217
Drawers	218
Multipurpose feeder	218
Memory card	219
Solving paper feed problems	219
Paper frequently jams	219
Paper jam message remains after jam is cleared	219
Page that jammed does not reprint after you clear the jam	219
Solving print quality problems	220
Blank pages	220
Characters have jagged or uneven edges	220
Clipped images	221
Dark lines	221
Gray background	221
Incorrect margins	222
Light colored line, white line, or incorrectly colored line	222
Paper curl	223
Print irregularities	223
Repeating defects	224
Skewed print	224
Print is too light	224
Print is too dark	226
Solid color pages	227
Toner fog or background shading appears on the page	227
Toner rubs off	227
Toner specks	228
Transparency print quality is poor	228
Uneven print density	229
Solving color quality problems	229
Color misregistration	229
FAQ about color printing	230
Embedded Web Server does not open	233
Check the network connections	233
Check the network settings	233
Contacting Customer Support	233
Notices	234
Product information	234
Edition notice	234
UNITED STATES GOVERNMENT RIGHTS	235
Trademarks	235
Federal Communications Commission (FCC) compliance information statement	235
Modular component notice	236
Noise emission levels	236
Waste from Electrical and Electronic Equipment (WEEE) directive	236
Battery notice	236
Static sensitivity notice	237
ENERGY STAR	237
Mercury statement	237
Temperature information	237
Laser notice	237
Laser advisory label	238
Power consumption	238
Product power consumption	238
Power Saver	238
Off mode	239
Total energy usage	239
Notice to users of the US telephone network: FCC requirements	239
Notice to users of the Canadian telephone network	240
Notice to users of the New Zealand telephone network	241
South Africa telecommunications notice	242
Notice to Users in the European Union	242
Regulatory notices for wireless products	243
Exposure to radio frequency radiation	243
Industry Canada (Canada)	243
Notice to users in the European Union	244
Statement of Limited Warranty	245
DEVICE PATENT LICENSE	247
LEXMARK SOFTWARE LIMITED WARRANTY AND LICENSE AGREEMENT	248
ADOBE SYSTEMS INCORPORATED NOTICE	251

Match case Limit results 1 per page

Jobs do not print

These are possible solutions. Try one or more of the following:

AKE

SURE

THE

PRINTER

READY

Make sure

Ready

Power Saver

appears on the display before sending a job to print. Press

to return the

printer to the

Ready

state.

HECK

SEE

THE

STANDARD

EXIT

BIN

FULL

Remove the stack of paper from the standard exit bin, and then press

HECK

SEE

THE

PAPER

TRAY

EMPTY

Load paper in the tray.

AKE

SURE

THE

PRINTER

CONNECTED

THE

NETWORK

Print a network setup page and check that the status shows

Connected

. If the status is

Not Connected

, check the

network cables, and then try printing the network setup page again. Contact your system support person to make

sure the network is functioning correctly.

Copies of the printer software are also available on the Lexmark Web site at

www.lexmark.com

AKE

SURE

YOU

ARE

USING

RECOMMENDED

USB

THERNET

CABLE

For more information, visit the Lexmark Web site at

www.lexmark.com

AKE

SURE

PRINTER

CABLES

ARE

SECURELY

CONNECTED

Check the cable connections to the printer and print server to make sure they are secure.

For more information, see the setup documentation that came with the printer.

Job takes longer than expected to print

These are possible solutions. Try one or more of the following:

EDUCE

THE

COMPLEXITY

THE

JOB

Eliminate the number and size of fonts, the number and complexity of images, and the number of pages in the

job.

HANGE

THE

AGE

ROTECT

SETTING

From the printer control panel, press

Press the arrow buttons until

Settings

appears, and then press

Press the arrow buttons until

Setup Menu

appears, and then press

Press the arrow buttons until

Print Recovery

appears, and then press

Troubleshooting

207