Philips 46PFL5706/F7 User Manual - Page 44

10 Troubleshooting Problem Possible cause and solution No power or indicator light. The TV is not connected to the power. Press . POWER at the side of the TV or on the remote control. Ensure that the AC power cord is connected tightly to the TV power connector and to the power socket outlet. Remove the AC power cord from the power socket outlet, wait 60 seconds and reconnect the AC power cord. Connect the TV to a different power socket outlet. No picture or sound is detected from the device using HDMI 1-4 input jack. HDCP authentication fail. Ensure that your HDMI cable is certified. Press SOURCE on the remote control to switch to another source and then switch back to the HDMI source. Reset the accessory device and the TV. Turn on the TV. Select the HDMI channel. Turn on the accessory device. While theTV and the accessory device are powered on, unplug either end of the HDMI cable and then reinsert the cable. No sound is detected from An audio cable is not connected. the PC using PC input jack. Connect an audio cable to the PC / HDMI 4 AUDIO IN on the TV. Press SOURCE on the remote control, and select the PC source. No picture or sound is An incorrect HDMI input jack is connected or an audio cable is not detected from the PC using connected. HDMI 4 input jack. Connect a HDMI-DVI cable to the HDMI 4 input jack on the TV. Connect an audio cable to the PC / HDMI 4 AUDIO IN on the TV. Press SOURCE on the remote control, and select the HDMI 4 source. TV does not respond to the remote control. Batteries are installed incorrectly, or low battery power. Ensure that you are using the TV remote control. Ensure that the batteries are inserted correctly and do not need to be replaced. Remove the AC power cord from the power socket outlet, wait 60 seconds and reconnect the AC power cord. The picture is distorted, Broadcast video format. stretched out, or has black Press FORMAT on the remote control to select the best picture bars on the side or top. format. For some accessory devices, the picture format must be set in the accessory device. The picture is mostly red Insecure / incorrect connection. and green, or the picture Ensure all the connections are made according to the color code. misses red when connected to an accessory device via component cables. Push the component cables all the way into the YPbPr sockets on the TV. No picture or sound. No picture or sound - ensure you have selected the correct channel. Incomplete channel installation. If the TV receives channels via an AV connection, set the TV to the correct source input. If the TV is connected directly to the wall via a coaxial connection, perform the autoprogram again. No sound on the TV loudspeaker. Volume level is set to zero - increase the volume. Sound is muted - press MUTE on the remote control. Audio cable is not connected - for AV connection, ensure that the Audio L/R cable is connected as described in Connecting your devices. (See 'Connecting your devices' on page 39.) If you use a component cable, ensure that you have not crossed the red audio cable with the red video cable. Audio output setting for the accessory device is incorrect. For HDMI connections, some accessory devices have an HDMI audio output setting that must be turned on for HDMI to HDMI connections. Check if [Sound] > [TV Speakers] > [Off] is set to [On]. No sound will be output when [TV Speakers] is set to [Off]. Bad picture quality with a Standard definition channels are not as clear as high definition channels coaxial connection. - connect the devices via component or HDMI cables. Cannot control your TV Confirm that the connected devices are EasyLink compliant and are and connected devices with connected to your TV via an HDMI cable. Not all brands of devices one remote control. such as Blu-ray Disc players use the same system as Philips EasyLink. Other brands might not work with Philips EasyLink. Folder or files stored on DLNA home media server are not displayed in the file list or cannot be played back. Check the setting on your home media server. (Refer to the user manual of the home media server.) Check the network connection and settings. Cannot use Netflix feature. Cannot add movies or TV episodes to the Instant Queue. Netflix is available only in the United States. Check if the network connection is properly made. Visit www.netflix.com/Philips on your PC and become a Netflix member. Visit www.netflix.com on your PC. Cannot use VUDU feature. VUDU is available only in the United States. Check if the network connection is properly made. Cannot rent or buy movies /TV episodes on VUDU. You need to activate the VUDU account. (Refer to page 17.) Log into your account at http://my.vudu.com and check your payment information. The picture quality of streaming movie (Netflix, Film Fresh, Blockbuster or VUDU) is poor. Check the speed of your internet connection.You need speeds of at least 8 Mbps to this player for high quality uninterrupted playback. Streaming movie (Netflix, Film Fresh, Blockbuster or VUDU) often stops or starts buffering during playback. Contact your internet service provider to troubleshoot your internet connection for speed and line quality. Consistent line quality and speed are very important for internet video playback. Even though the speed of The picture quality does not change during playback. the internet connection The picture quality differs depending on the speed of internet improves during playback, connection at the time of loading. the picture quality of Netflix streaming movie does not improve. Cannot use Film Fresh / Blockbuster feature. Film Fresh / Blockbuster is available only in the United States. Check if the network connection is properly made. Visit http://filmfresh.roxionow.com/ (Film Fresh) or http://www.blockbuster.com (Blockbuster) on your PC and create an account. Cannot use Pandora® feature. Check if the network connection is properly made. Pandora is available only in the United States. You must create a Pandora account and activate this unit. (Refer to 'Activating Pandora' on page 19.) The audio of internet radio vTuner server, station or the internet connection is busy. station interrupted. The bit rate of the station is high. Cannot connect to the network. Check if the Ethernet cable connection is properly made. Turn on the modem or broadband router. Check the network settings. Check if the broadband router and/or modem is correctly connected. Cannot connect to the Check the content of your internet service contract to see if your network while my PC is internet Service Provider prevents multiple terminals connecting at the connected to the network. same time. Cannot play back internet radio. Check if the network connection is properly made. Check the firewall setting of the modem or router. For some stations, playback is not available on this unit. The quality of the internet radio audio is poor or noise occurs during playback of internet station. The bit rate of the station is low. Cannot use the wireless connection. Check if the Wireless LAN Access Point (AP) (e.g. wireless router) is oriented properly or not placed too close between them. Once you have activated the wireless connection please wait 30 seconds for the connection to be established after turning on the unit, before trying to access network features such as Net TV. Cannot get into the The start up screen (PHILIPS logo with spinning circle) keep PC's screen even the Philips displaying until the unit found the PC that is running Philips Wireless Wireless MediaConnect is MediaConnect. launched. Make sure if the network connection is connected properly. Check if your PC runs Philips Wireless MediaConnect. Make sure your TV and PC are connected on the same network. I have a 1.8GHz CPU but MediaConnect does not work on my PC. For smooth operation of your PC while Philips MediaConnect is running you need a mainstream dual core processor from Intel or AMD. Intel : Core2Duo or Core i3/5/7 @ 1.8GHz or higher. AMD: Athlon II X2,Turion II Dual-Core or Phenom X2 @ 2GHz or higher. Downloading an electronic copy To obtain an electronic copy of this manual : 1 Point your browser to www.philips.com/support 2 Choose your country of location. 3 Enter the model number or a keyword in the "Find your product" field. Alternatively, you can browse the catalog. 4 Click the description or model. 5 Under Product support, click "User manuals". Contact us If you cannot resolve your problem, refer to the FAQ for this TV at www.philips.com/support If the problem remains unresolved, contact the Customer Support Center in your country. Warning • Do not attempt to repair the TV yourself.This may cause severe injury, irreparable damage to your TV or void your warranty. Note • Please have available your TV model and serial number before contacting us.These numbers are available on the back and side of your TV, as well as on the packaging. EN 43 Español Français English