Samsung MultiXpress SCX-8238 User Guide - Page 244

Condition Suggested Solutions Color or Black background Toner smear If the amount of background shading becomes unacceptable: • Change the image transfer belt if it has reached its lifespan. Contact a service representative. • Check the environmental conditions: very dry conditions (low humidity) or a high level of humidity (higher than 80% RH) can increase the amount of background shading. • Remove the old toner cartridge and install a new one. If toner smears on the page: • Clean the inside of the machine. Cleaning the inside or contact a service representative. • Check the paper type and quality (see "Print media specifications" on page 252). • Remove the imaging unit and install a new one. Contact a service representative. • Change the image transfer belt if it has reached its lifespan. Contact a service representative. Vertical repetitive defects If marks repeatedly appear on the printed side of the page at even intervals: • The imaging unit may be damaged. If a repetitive mark occurs on the page, run a cleaning sheet through several times to clean the imaging unit. Cleaning the inside. If you still have the same problems, remove the imaging unit and install a new one. Contact a service representative. • Parts of the machine may have toner on them. If the defects occur on the back of the page, the problem will likely correct itself after a few more pages. • The fusing assembly may be damaged. Contact a service representative. Background scatter A Background scatter results from bits of toner randomly distributed on the printed page. • The paper may be too damp. Try printing with a different batch of paper. Do not open packages of paper until necessary so that the paper does not absorb too much moisture. • If background scatter occurs on an envelope, change the printing layout to avoid printing over areas that have overlapping seams on the reverse side. Printing on seams can cause problems. • If background scatter covers the entire surface area of a printed page, adjust the print resolution through your software application or in Printing Preferences (see "Opening printing preferences" on page 140). Condition Misformed characters Suggested Solutions • If characters are improperly formed and producing hollow images, the paper stock may be too slick. Try different paper (see "Print media specifications" on page 252). • If characters are improperly formed and producing a wavy effect, the scanner unit may need service. Cleaning the scan unit or contact a service representative. Page skew Curl or wave • Ensure that the paper is loaded properly. • Check the paper type and quality (see "Print media specifications" on page 252). • Ensure that the paper or other material is loaded correctly and the guides are not too tight or too loose against the paper stack. • Ensure that the standard tray right bottom door, dual cassette feeder right bottom door or high capacity feeder right bottom door is securely closed. If the bottom doors are not completely closed, open and close the bottom doors. • Ensure that the paper is loaded properly. • Check the paper type and quality. Both high temperature and humidity can cause paper curl (see "Print media specifications" on page 252). • Turn the stack of paper over in the tray. Also try rotating the paper 180° in the tray. Wrinkles or creases • • • • Ensure that the paper is loaded properly. Check the paper type and quality (see "Print media specifications" on page 252). Turn the stack of paper over in the tray. Also try rotating the paper 180° in the tray. Ensure that the standard tray right bottom door, dual cassette feeder right bottom door or high capacity feeder right bottom door is securely closed. If the bottom doors are not completely closed, open and close the bottom doors. Back of printouts are dirty Check for leaking toner. Clean the inside of the machine. Cleaning the inside or contact a service representative. Troubleshooting_ 244