Samsung NX1000 User Manual - Page 159

Before contacting a service center

Get Samsung NX1000 PDF manuals and user guides View all Samsung NX1000 manuals
Add to My Manuals
Save this manual to your list of manuals

Page 159 highlights

Appendix Before contacting a service center If you are having trouble with your device, try these troubleshooting solutions before contacting a service professional. When you leave your camera at a service center, be sure to also leave the other components that may have contributed to the malfunction, such as the memory card and battery. Situation Cannot turn on the camera The power turns off suddenly The camera is losing battery power quickly Suggested remedies • Ensure that the battery is inserted. • Ensure that the battery is inserted correctly. • Charge the battery. • Charge the battery. • Your camera may be in Power save mode or the display turns off automatically. (p. 130) • The camera may be turned off automatically to prevent the memory card from being damaged due to excessive heat. Turn on your camera again. • The battery may lose power more quickly in low temperatures (below 0 °C/32 °F). Keep the battery warm by putting it into your pocket. • Using the flash or recording videos depletes the battery quickly. Recharge if needed. • Batteries are consumable parts that must be replaced over time. Get a new battery if the battery life is diminishing quickly. Situation Cannot capture photos The camera freezes The camera heats up The flash fires unexpectedly The flash does not work The date and time are incorrect Suggested remedies • There is no space on the memory card. Delete unnecessary files or insert a new card. • When the AF Priority function is turned on, you cannot capture a photo unless the focus is set correctly. Set AF Priority to Off or focus on the subject correctly. (p. 125) • Format the memory card. • The memory card is defective. Get a new memory card. • The memory card is locked. Unlock the card. (p. 153) • Ensure that the camera is switched on. • Charge the battery. • Ensure that the battery is inserted correctly. Remove the battery and insert it again. While using the camera, it may heat up. This is normal and should not affect your camera's lifespan or performance. The flash may fire due to static electricity. The camera is not malfunctioning. • The flash option may be set to Off. (p. 76) • You cannot use the flash in some modes. Set the date and time under the w menu. (p. 130) 158

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92
  • 93
  • 94
  • 95
  • 96
  • 97
  • 98
  • 99
  • 100
  • 101
  • 102
  • 103
  • 104
  • 105
  • 106
  • 107
  • 108
  • 109
  • 110
  • 111
  • 112
  • 113
  • 114
  • 115
  • 116
  • 117
  • 118
  • 119
  • 120
  • 121
  • 122
  • 123
  • 124
  • 125
  • 126
  • 127
  • 128
  • 129
  • 130
  • 131
  • 132
  • 133
  • 134
  • 135
  • 136
  • 137
  • 138
  • 139
  • 140
  • 141
  • 142
  • 143
  • 144
  • 145
  • 146
  • 147
  • 148
  • 149
  • 150
  • 151
  • 152
  • 153
  • 154
  • 155
  • 156
  • 157
  • 158
  • 159
  • 160
  • 161
  • 162
  • 163
  • 164
  • 165
  • 166
  • 167
  • 168
  • 169
  • 170
  • 171
  • 172
  • 173
  • 174
  • 175
  • 176
  • 177
  • 178
  • 179
  • 180
  • 181
  • 182
  • 183
158
Appendix
Before contacting a service center
If you are having trouble with your device, try these troubleshooting
solutions before contacting a service professional.
When you leave your camera at a service center, be sure to also leave the
other components that may have contributed to the malfunction, such as the
memory card and battery.
Situation
Suggested remedies
Cannot turn on the
camera
•
Ensure that the battery is inserted.
•
Ensure that the battery is inserted correctly.
•
Charge the battery.
The power turns off
suddenly
•
Charge the battery.
•
Your camera may be in Power save mode or
the display turns off automatically. (p. 130)
•
The camera may be turned off automatically
to prevent the memory card from being
damaged due to excessive heat. Turn on your
camera again.
The camera is losing
battery power quickly
•
The battery may lose power more quickly
in low temperatures (below 0 °C/32 °F).
Keep the battery warm by putting it into your
pocket.
•
Using the flash or recording videos depletes
the battery quickly. Recharge if needed.
•
Batteries are consumable parts that must be
replaced over time. Get a new battery if the
battery life is diminishing quickly.
Situation
Suggested remedies
Cannot capture
photos
•
There is no space on the memory card.
Delete unnecessary files or insert a new card.
•
When the
AF Priority
function is turned on,
you cannot capture a photo unless the focus
is set correctly. Set
AF Priority
to
Off
or focus
on the subject correctly. (p. 125)
•
Format the memory card.
•
The memory card is defective. Get a new
memory card.
•
The memory card is locked. Unlock the card.
(p. 153)
•
Ensure that the camera is switched on.
•
Charge the battery.
•
Ensure that the battery is inserted correctly.
The camera freezes
Remove the battery and insert it again.
The camera heats up
While using the camera, it may heat up. This
is normal and should not affect your camera’s
lifespan or performance.
The flash fires
unexpectedly
The flash may fire due to static electricity. The
camera is not malfunctioning.
The flash does not
work
•
The flash option may be set to
Off
. (p. 76)
•
You cannot use the flash in some modes.
The date and time are
incorrect
Set the date and time under the
w
menu.
(p. 130)