Seagate Personal Storage 5000DV Installation Guide (Windows) - Page 35

USB Troubleshooting

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W 7. I want to install the Windows 98SE Storage Supplement This Microsoft supplement installs a Safe Removal utility that allows you to safely stop a Plug and Play storage device prior to physically unplugging the device.This supplement also includes an update for the FireWire/1394 drivers. Once your drive is installed, look in the System Tray, located at the bottom right of your desktop, for the icon shown in the following figure. e. Inside this article, click on the link: http:// www.microsoft.com/windows98/downloads/ contents/WURecommended/S_WUFeatured/ 1394/Default.asp. f. Download and install this Windows update as instructed. g. Later, when you connect the drive to your computer, a window will appear three (3) times called "Version Conflict." Click Yes each time to keep the existing files. USB Troubleshooting If the icon is not displayed, you need to install the 1394 Storage Supplement. 8. My applications run slowly using the USB 1.1 interface When you connect the drive to your system using the 4 USB 1.1 interface, the data transfer rate is approximately a. While connected to the internet, go to the Microsoft 1 MB per second. Maxtor does not recommend installing Support web site at http://support.microsoft.com. applications on a drive using the USB 1.1 interface.You can b. In the upper left corner, select Windows 98 from the Search the Knowledge Base drop-down menu and however use your drive to store the data for many applications over a USB 1.1 interface. click the Show options item. c. Select the option to search Article ID and enter W 9. I get a message stating that I have a high-speed device connected to a low-speed port (Windows XP) "Q242975" in the field labeled For solutions This is normal.Windows XP is letting you know that you have containing... connected your USB 2.0 drive to a USB 1.1 port and you will d. The search should return an item called: Update for 1394 Storage Peripherals in Windows 98 Second not have the high-speed capabilities that you would have with a USB 2.0 port. Edition (Q242975). Click this link and go to the article. 10. I'm having data transfer performance problems with my USB 2.0 adapter card Maxtor drives will run as fast as the host adapter card will allow (up to the maximum burst rate of 480 Mb per second). If you are having performance issues, make sure the card's drivers are the most current available and that they are installed properly. Troubleshooting and FAQs 31

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Troubleshooting and FAQs
31
4
7.
I want to install the Windows 98SE Storage Supplement
This Microsoft supplement installs a Safe Removal utility that
allows you to safely stop a Plug and Play storage device prior to
physically unplugging the device.This supplement also includes
an update for the FireWire/1394 drivers.
Once your drive is installed, look in the System Tray, located at
the bottom right of your desktop, for the icon shown in the
following figure.
If the icon is not displayed, you need to install the 1394 Storage
Supplement.
a.
While connected to the internet, go to the Microsoft
Support web site at http://support.microsoft.com.
b.
In the upper left corner, select
Windows 98
from the
Search the Knowledge Base
drop-down menu and
click the
Show options
item.
c.
Select the option to search
Article ID
and enter
“Q242975” in the field labeled
For solutions
containing
...
d.
The search should return an item called:
Update for
1394 Storage Peripherals in Windows 98 Second
Edition
(Q242975)
. Click this link and go to the article.
e.
Inside this article, click on the link:
http://
www.microsoft.com/windows98/downloads/
contents/WURecommended/S_WUFeatured/
1394/Default.asp
.
f.
Download and install this Windows update as instructed.
g.
Later, when you connect the drive to your computer, a
window will appear three (3) times called “Version
Conflict.” Click
Yes
each time to keep the existing files.
USB Troubleshooting
8.
My applications run slowly using the USB 1.1 interface
When you connect the drive to your system using the
USB 1.1 interface, the data transfer rate is approximately
1 MB per second. Maxtor does not recommend installing
applications on a drive using the USB 1.1 interface.You can
however use your drive to store the data for many applications
over a USB 1.1 interface.
9.
I get a message stating that I have a high-speed device
connected to a low-speed port (Windows XP)
This is normal.Windows XP is letting you know that you have
connected your USB 2.0 drive to a USB 1.1 port and you will
not have the high-speed capabilities that you would have with a
USB 2.0 port.
10.
I’m having data transfer performance problems with my
USB 2.0 adapter card
Maxtor drives will run as fast as the host adapter card will allow
(up to the maximum burst rate of 480 Mb per second). If you
are having performance issues, make sure the card’s drivers are
the most current available and that they are installed properly.
W
W