Sony KP-46WT520 Operating Instructions - Page 78

Contacting Sony, Troubleshooting, Twin View, Welcome, SETUP, Other Info - problems

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Welcome Contacting Sony If, after reading these operating instructions, you have additional questions related to the use of your Sony television, please call our Customer Information Services Center at 1-800-222-SONY (7669) (US residents only) or (416) 499-SONY (7669) (Canadian residents only). Before calling Sony customer support, please write down the model and serial numbers of your TV. You'll find this information on the front cover of this manual. SETUP SETUP Other Info Troubleshooting If you are having problems with your TV, you can reset all the TV's settings to their original factory default settings, as follows. ✍ Notice: The following procedure resets all custom settings, channel lists, etc., to the factory default settings. 1 Turn on the TV. 2 Hold down the RESET button on the remote control. 3 Press the POWER button on the front panel of the TV. 4 Release the RESET button on the remote control. Twin View Problem Possible Remedies I cannot get Twin View to ❏ If you are using a cable box to unscramble all channels (as shown on work page 20), you cannot use the Twin View feature. This is because the cable box can unscramble only one channel at a time. But if you need the cable box to unscramble only some (usually premium) channels, you can use Twin View for unscrambled channels if you connect both a cable and cable box, as shown on page 18. ❏ You can use Twin View to view a signal from a different source that is connected to the TV's A/V jacks (such as a VCR or DVD player) in the second window by pressing the TV/VIDEO button while in Twin View. ❏ Sources connected to the AUX, VIDEO 5, VIDEO 6, and VIDEO 7 inputs, as well as digital sources, display in the left Twin View window, but not the right. There is no Twin View ❏ Be sure the Twin View window is set to a video input or channel that has a window, or it is just static signal airing. ❏ You might be tuned to a video input with nothing connected to it. Try cycling through the video inputs by pressing the TV/VIDEO button. Twin View cannot display ❏ Try cycling through the video inputs by pressing the TV/VIDEO button. anything but TV channels Check that the Video Label option is not set to Skip. (See the Setup Menu on page 73.) Twin View displays the same ❏ Both Twin View windows might be set to the same channel. Try changing program in both windows channels in either window. 77 SETUP Other Info

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77
Welcome
SETUP
Other Info
SETUP
SETUP
Other Info
Contacting Sony
If, after reading these operating instructions, you have additional
questions related to the use of your Sony television, please call our
Customer Information Services Center at 1-800-222-SONY (7669) (US
residents only) or (416) 499-SONY (7669) (Canadian residents only).
Before calling Sony customer support, please write down the model
and serial numbers of your TV. You’ll find this information on the
front cover of this manual.
Troubleshooting
If you are having problems with your TV, you can reset all the TV’s
settings to their original factory default settings, as follows.
1
Turn on the TV.
2
Hold down the
RESET
button on the remote control.
3
Press the
POWER
button on the front panel of the TV.
4
Release the
RESET
button on the remote control.
Twin View
✍
Notice: The following procedure resets all custom settings, channel lists,
etc., to the factory default settings.
Problem
Possible Remedies
I cannot get Twin View to
work
❏
If you are using a cable box to unscramble all channels (as shown on
page 20), you cannot use the Twin View feature. This is because the cable
box can unscramble only one channel at a time. But if you need the cable
box to unscramble only some (usually premium) channels, you can use
Twin View for unscrambled channels if you connect both a cable and cable
box, as shown on page 18.
❏
You can use Twin View to view a signal from a different source that is
connected to the TV's A/V jacks (such as a VCR or DVD player) in the
second window by pressing the
TV/VIDEO
button while in Twin View.
❏
Sources connected to the AUX, VIDEO 5, VIDEO 6, and VIDEO 7 inputs, as
well as digital sources, display in the left Twin View window, but not the
right.
There is no Twin View
window, or it is just static
❏
Be sure the Twin View window is set to a video input or channel that has a
signal airing.
❏
You might be tuned to a video input with nothing connected to it. Try
cycling through the video inputs by pressing the
TV/VIDEO
button.
Twin View cannot display
anything but TV channels
❏
Try cycling through the video inputs by pressing the
TV/VIDEO
button.
Check that the
Video Label
option is not set to
Skip
. (See the Setup Menu on
page 73.)
Twin View displays the same
program in both windows
❏
Both Twin View windows might be set to the same channel. Try changing
channels in either window.