Xerox 6180N DocuSP 61xx version 3.6 - Installation Planning Guide - Page 51

6. Maintenance and support services After the installation of your DocuTech printer, there are a few ongoing tasks that must be performed. These tasks may include all or some of the following: • Maintaining an adequate inventory of consumable supplies • Overseeing routine maintenance and meter reporting • Arranging additional operator training • Printing additional documentation • Placing service calls for hardware problems As installation coordinator, it is your responsibility to designate a person or persons to perform these tasks. This chapter describes these tasks and some of the support services available to customers. These is also a description of commonly used consumable supplies and a supplies checklist at the end of the chapter. Xerox support services Many services are provided in support of your DocuTech printer. This section contains information on the following services: • Customer Support Center • Customer Education • Supplies Order Service Prior to installation, your sales representative is available to answer your questions about products, services, or billing. However, if you need assistance in resolving application-related problems or questions, call Customer Support (refer to the following section of this chapter). Your systems analyst is also available to assist you with applications development. DocuTech 61xx Installation Planning Guide 6-1