Adaptec 5325301656 Administration Guide - Page 200

Phone Home Support You Can Not Delete Files or Folders From an iSCSI Disk If an iSCSI disk is mounted to a folder, not a letter drive, in Windows you will not be able to delete files and folders inside that mount point. The Windows Recycle Bin does not understand mount points, so to avoid this problem either mount iSCSI disks to letter drives on your Windows OS, or hold down the shift key while deleting folders or files. Phone Home Support Once your Snap Server has been registered, Phone Home Support becomes available for use. Phone Home Support emails system logs and files that contain information useful for troubleshooting purposes to Adaptec technical support. You can use the Monitoring > Support screen to open a new case with technical support; or, in the course of working to resolve an issue, a technical support representative may ask you to fill out and submit this page. If a case is already in progress, you will need to enter the case number provided by the technical support representative. Notes Phone Home Support interacts with two fields on the Server > Email Notification screen: (1) To use Phone Home Support, you must enter a valid SMTP server IP address on the Email Notification screen; and (2) the first email address listed in the Recipient(s) field populates the Admin Email Address field on the Support screen. Complete the following fields as appropriate, then click OK: Text Field Subject Case Case Number Reply-to Address Comments Description (Required) Enter a concise description that identifies the issue. (Required) Select New Case if you are emailing technical support for the first time. Select Existing Case if you have previously contacted technical support concerning the issue. If you selected Existing Case above, enter the case number provided by technical support. (Required) This field defaults to the first email address entered as a recipient on the System > Email Notification screen. If necessary, enter at least one email address that will serve as the contact email address for this issue. To receive a copy of the email and system information attachment, select the Cc Admin check box. (Required) Enter additional information that will assist in the resolution of the problem. 186 Snap Server Administrator Guide