Apple IMAC User Manual - Page 122
Modem Not Connecting, Modem Dropping Connection, Symptom Charts/ Modem Not Connecting - 40 - remote
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Troubleshooting Symptom Charts/ Modem Not Connecting - 4 0 Modem Not Connecting Error Launching a Browser If more than one browser is installed, check to see if the problem occurs with both browsers. If necessary, reinstall the browser software. Note: Internet Explorer 4 and greater needs to be installed and not just drag copied. Dialup Software Problem 1 Make sure the software is fully installed and all required extensions are enabled. If necessary, reinstall the dialup software. 2 If the user has a second line, try that one. The user should contact their local phone company and request their line be checked. Can't Select Features, or Access Sites, or Error Connecting to Online Site 1 Check to make sure the TCP/IP control panel is correctly configured for the user's Internet service provider. If the TCP/IP control panel is not configured correctly, it will connect but won't be able to access any sites. 2 Sometimes online services use different servers for dialup/ authentication and for services. If one server is down, users may be able to login but not access any services. Contact the online service for help. Can't Connect to Remote Access Server or ISP 1 Verify the phone number of the server you're trying to call. Dial the number using a regular telephone and listen for the "whistle" of a modem. Make sure you're calling the type of server for which you've set up Remote Access. 2 If you don't have access to the server, you may get an Authentication Failed message. Make sure you are a registered user on the server or that the server is set up for guest access. If trying to connect as a registered user, verify that you've entered your name and password correctly. 3 You may need to create pauses while the number is being dialed. Insert a comma between parts of the number where a pause might be needed. Inserting a comma lengthens the pause. For example, the following entries cause Remote Access to dial "9" to get an outside line and then pause before dialing the rest of the number: 9, 555-1234 Modem Disconnects Modem Dropping Connection 1 The phone line may be too noisy to handle the higher modem speeds. Try connecting at a slower speed or use a generic CCL file. (If you are familiar with the CCL script language, you can edit the modem script to force a connection at a lower