Brother International ADS-3000N Users Guide - Page 255
Software Difficulties, Plastic card mode, Resolution, Document Size, Multifeed detection, Difficulty
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Troubleshooting Difficulty Cause Suggestions Cannot scan a long document. Long Paper is not selected for the document size. Select Long Paper for the document size. If you cannot select Long Paper, when scanning from the machine's Control Panel, set Skip Blank Page to Off and set Scan Type to an option other than Auto. Then, you can select Long Paper for the document size. A multifeed occurs. The document is not loaded properly. Load your document properly (see Standard-size Documents on page 60), and then try again. Cannot scan. Secure Function Lock is on. Call your administrator to check your Secure Function Lock settings. See Secure Function Lock 3.0 (ADS-2800W / ADS-3600W) on page 41. Cannot scan a thick card successfully. Card materials and environment are not Load your card sideways. Scan using the following suitable. settings: Plastic card mode: Off Resolution: 600 dpi Document Size: Auto Multifeed detection: Off The edge of your document does not scan correctly, or the scan is stretched when scanning a thick document. A thick document hit the output tray. Scan your document without using the output tray. 10 Auto Start Scan does not start. (ADS-2800W/ ADS-3600W) The settings for Auto Start Scan (the 9th Shortcut tab) are incorrect. Confirm the settings for Auto Start Scan (the 9th Shortcut tab). See Auto Start Scan on page 9. Software Difficulties 10 Difficulty Cannot install software. Cause - Cannot find how to - start ControlCenter4 (Windows ®). Suggestions (Windows ® users only) Run the scanner driver on the installation disc. This program will repair and reinstall the software. If the icon is not displayed in the task tray, click (Brother Utilities) on your desktop, and then click the drop-down list and select your model name (if not already selected). Click Scan in the left navigation bar, and then click ControlCenter4. 239
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