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Brother International MFC-J870DW Basic Users Guide - Page 101

B Troubleshooting, Identifying your problem

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B Troubleshooting B If you think there is a problem with your machine, check each of the items below first and follow the troubleshooting tips. You can correct most problems by yourself. If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at http://solutions.brother.com/. Identifying your problem B First, check the following.  The machine's power cord is connected correctly and the machine's power switch is turned on.  All of the protective parts have been removed.  Paper is inserted correctly in the paper tray.  The interface cables are securely connected to the machine and the computer, or the wireless connection is set up on both the machine and your computer.  Touchscreen Messages (See Error and maintenance messages on page 89.) If you did not solve your problem with the above checks, identify your problem and then go to the suggested page. Paper handling and Printing problems:  Printing Difficulties on page 120  Print Quality Difficulties on page 122  Paper Handling Difficulties on page 123  Printing Received Faxes on page 125 Telephone and Fax problems:  Telephone Line or Connections on page 125  Handling Incoming Calls on page 128 B  Receiving Faxes on page 126  Sending Faxes on page 127 Copying problems:  Copying Difficulties on page 129 87

Section	Page
Basic User’s Guide MFC-J650DW MFC-J870DW MFC-J875DW	1
Brother numbers	3
Register your product	3
FAQs (frequently asked questions)	3
For Customer Service	3
Ordering accessories and supplies	4
Accessories and Supplies	5
Notice - Disclaimer of Warranties (USA and Canada)	6
Compilation and Publication Notice	7
User's Guides and where do I find them?	8
Table of Contents	9
1 General information	15
Using the documentation	15
Symbols and conventions used in the documentation	15
Accessing Brother Utilities (Windows® 8)	15
Accessing the Advanced User’s Guide and Software and Network User’s Guide	16
Viewing User’s Guides	16
(Windows®)	16
(Macintosh)	17
How to find Scanning instructions	17
How to find Network setup instructions	17
How to access Guides for Advanced Features	18
Accessing Brother Support (Windows®)	18
Accessing Brother Support (Macintosh)	19
Control panel overview	20
2.7\	22
Basic Operations	25
Changing the keyboard setting	26
Shortcut Settings	26
Adding Copy Shortcuts	26
Adding Fax Shortcuts	27
Adding Scan Shortcuts	28
Adding Web Connect Shortcuts	29
Changing Shortcuts	29
Editing Shortcut Names	30
Deleting Shortcuts	30
Recalling Shortcuts	30
2 Loading paper	31
Loading paper and other print media	31
Loading envelopes	34
About envelopes	34
Loading envelopes	34
Loading photo paper	36
Unprintable area	38
Paper settings	39
Paper Type	39
Paper Size	39
Acceptable paper and other print media	40
Recommended print media	40
Handling and using print media	40
Paper capacity of the output paper tray cover	41
Choosing the right print media	42
Paper type and size for each operation	42
Paper weight, thickness and capacity	43
3 Loading documents	44
How to load documents	44
Using the ADF	44
Document Sizes and Weights	44
How to load documents	44
Using the scanner glass	45
Document Sizes Supported	45
How to load documents	45
Unscannable area	46
4 Sending a fax	47
How to send a fax	47
Stop faxing	49
Setting scanner glass size for faxing	49
Color fax transmission	49
Canceling a fax in progress	50
How to preview an outgoing fax (MFC-J870DW and MFC-J875DW)	50
Transmission Verification Report	51
5 Receiving a fax	52
Receive Modes	52
Choose the correct Receive Mode	52
Using Receive Modes	54
Fax Only	54
Fax/Tel	54
Manual	54
External TAD	54
Receive Mode settings	55
Ring Delay	55
F/T Ring Time (Fax/Tel mode only)	55
Easy Receive	56
If Easy Receive is On:	56
If Easy Receive is Off:	56
Fax Preview (Black & White only) (MFC-J870DW and MFC-J875DW)	57
How to preview a received fax	57
Setting Fax Preview	57
Using Fax Preview	57
How to print a fax	58
How to print all faxes in the list	59
How to delete all faxes in the list	59
Turning off Fax Preview	59
6 Telephone services and external devices	60
Telephone services	60
Voice Mail	60
Distinctive Ring	61
What does your telephone company's “Distinctive Ring” do?	61
What does Brother's “Distinctive Ring” do?	61
Do you have Voice Mail?	61
Before you choose the ring pattern to register	61
Registering the Distinctive Ring pattern	62
Turning off Distinctive Ring	62
Voice over Internet Protocol (VoIP)	63
Connecting an external TAD (telephone answering device)	64
Connections	65
Recording an outgoing message (OGM) on the external TAD	66
Multi-line connections (PBX)	66
External and extension telephones	67
Connecting an external or extension telephone	67
Using external and extension telephones	68
If you answer a call and no one is on the line:	68
Using a non-Brother cordless external telephone	68
Using remote codes	68
Fax Receive Code	68
Telephone Answer Code	68
Changing the remote codes	69
7 Dialing and storing numbers	70
How to dial	70
Manual dialing	70
Dialing from the Address Book	70
Fax Redial	71
Storing numbers	71
Storing a pause	71
Storing Address Book numbers	71
Changing or deleting Address Book names or numbers	72
8 Making copies	73
How to copy	73
Stop copying	73
Copy options	73
Paper Type	74
Paper Size	74
9 PhotoCapture Center™: Printing photos from a memory card or USB Flash drive	75
PhotoCapture Center™ operations (PHOTO mode)	75
Using a memory card or USB Flash drive	75
Getting started	76
Print Images	78
View Photos	78
PhotoCapture Center™ print settings	79
How to scan to a memory card or USB Flash drive	79
10 How to print from a computer	81
Printing a document	81
11 How to scan to a computer	82
Before scanning	82
Scanning a document as a PDF file using ControlCenter4 (Windows®)	83
How to change the machine’s SCAN mode settings for PDF scanning	86
How to scan a document as a PDF file using the Touchscreen	88
12 How to print and scan with NFC (Near Field Communication) (MFC-J870DW and MFC-J875DW)	89
Printing with NFC (Near Field Communication)	89
Scanning with NFC (Near Field Communication)	89
13 How to print on a Disc (CD/DVD/BD) (MFC-J870DW and MFC-J875DW)	90
Overview	90
Print from a computer (Windows®)	90
How to load a Disc (CD/DVD/BD)	92
A Routine maintenance	94
Replacing the ink cartridges	94
Cleaning and checking the machine	97
Cleaning the scanner	97
Cleaning the print head	97
Checking the print quality	98
Checking the print alignment	99
Setting the date and time	100
B Troubleshooting	101
Identifying your problem	101
Error and maintenance messages	103
Error animation	116
Transferring your faxes or Fax Journal report	116
Transferring faxes to another fax machine	116
Transferring faxes to your PC	116
Transferring the Fax Journal report to another fax machine	117
Document jam	117
Document is jammed in the top of the ADF unit	117
Document is jammed inside the ADF unit	118
Removing small documents jammed in the ADF	118
Printer jam or paper jam (MFC-J650DW)	119
Additional paper jam clear operations	123
Printer jam or paper jam (MFC-J870DW and MFC-J875DW)	125
Additional paper jam clear operations	129
Disc Jam (MFC-J870DW and MFC-J875DW)	132
Disc Tray is jammed at the front of the machine	132
Disc Tray is jammed at the back of the machine	132
If you are having difficulty with your machine	134
Dial Tone	146
Telephone line interference / VoIP	146
Machine Information	147
Checking the serial number	147
Checking the firmware version	147
Reset functions	147
How to reset the machine	148
C Settings and features tables	149
Using the Settings Tables	149
Memory Storage	149
Settings tables	150
Features tables	164
Entering Text	185
Inserting spaces	185
Making corrections	185
D Specifications	186
General	186
Print media	188
Fax	189
Copy	190
PhotoCapture Center™	191
PictBridge	192
Scanner	193
Printer	194
Interfaces	195
Network	196
Computer requirements	197
Consumable items	198
Index	199