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Brother International MFC-J870DW Basic Users Guide - Page 104

Cannot Detect, Volume, Cannot Print, Replace ink., Check for a Printable, RestartPrinting, Comm. Error

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Error Message Cannot Detect Cannot Detect Ink Volume Cannot Print Replace ink. Check for a Printable Disc (MFC-J870DW and MFC-J875DW) Comm. Error Connection Failed Cover is Open. Cause You installed a new ink cartridge too quickly and the machine did not detect it. An ink cartridge is not installed correctly. If you are not using Genuine Brother Innobella™ ink, the machine may not detect the ink cartridge. If you are not using Genuine Brother Innobella™ ink, the machine may not detect the ink volume. One or more of the ink cartridges have reached the end of their life. The machine will stop all print operations. While memory is available, black & white faxes will be stored in the memory. If a sending machine has a color fax, the machine's "handshake" will ask that the fax be sent as black & white. If the sending machine has the ability to convert it, the color fax will be stored in the memory as a black & white fax. The disc cannot be printed on. A disc is not in the Disc Tray. Poor telephone line quality caused a communication error. You tried to poll a fax machine that is not in Polled Waiting mode. The scanner cover is not locked in the closed position. The ink cartridge cover is not locked in the closed position. Action Take out the new ink cartridge and re-install it slowly and firmly until it latches. (See Replacing the ink cartridges on page 80.) Use a new Genuine Brother Innobella™ Ink Cartridge. If the error is not cleared, call Brother Customer Service. Use a new Genuine Brother Innobella™ Ink Cartridge. If the error is not cleared, call Brother Customer Service. Replace the ink cartridges. (See Replacing the ink cartridges on page 80.) Remove the disc and place a printable disc on the Disc Tray. Insert the Disc Tray into the Disc Guide and line up the triangular marks. Press RestartPrinting. Make sure a disc is correctly placed in the Disc Tray. Send the fax again or connect the machine to another telephone line. If the problem continues, call the telephone company and ask them to check your telephone line. Check the other fax machine's polling setup. Lift the scanner cover, and then close it again. Make sure the telephone line cord and USB cable (if used) have been guided correctly through the cable channel and out the back of the machine. Firmly close the ink cartridge cover until it locks into place. 90

Section	Page
Basic User’s Guide MFC-J650DW MFC-J870DW MFC-J875DW	1
Brother numbers	3
Register your product	3
FAQs (frequently asked questions)	3
For Customer Service	3
Ordering accessories and supplies	4
Accessories and Supplies	5
Notice - Disclaimer of Warranties (USA and Canada)	6
Compilation and Publication Notice	7
User's Guides and where do I find them?	8
Table of Contents	9
1 General information	15
Using the documentation	15
Symbols and conventions used in the documentation	15
Accessing Brother Utilities (Windows® 8)	15
Accessing the Advanced User’s Guide and Software and Network User’s Guide	16
Viewing User’s Guides	16
(Windows®)	16
(Macintosh)	17
How to find Scanning instructions	17
How to find Network setup instructions	17
How to access Guides for Advanced Features	18
Accessing Brother Support (Windows®)	18
Accessing Brother Support (Macintosh)	19
Control panel overview	20
2.7\	22
Basic Operations	25
Changing the keyboard setting	26
Shortcut Settings	26
Adding Copy Shortcuts	26
Adding Fax Shortcuts	27
Adding Scan Shortcuts	28
Adding Web Connect Shortcuts	29
Changing Shortcuts	29
Editing Shortcut Names	30
Deleting Shortcuts	30
Recalling Shortcuts	30
2 Loading paper	31
Loading paper and other print media	31
Loading envelopes	34
About envelopes	34
Loading envelopes	34
Loading photo paper	36
Unprintable area	38
Paper settings	39
Paper Type	39
Paper Size	39
Acceptable paper and other print media	40
Recommended print media	40
Handling and using print media	40
Paper capacity of the output paper tray cover	41
Choosing the right print media	42
Paper type and size for each operation	42
Paper weight, thickness and capacity	43
3 Loading documents	44
How to load documents	44
Using the ADF	44
Document Sizes and Weights	44
How to load documents	44
Using the scanner glass	45
Document Sizes Supported	45
How to load documents	45
Unscannable area	46
4 Sending a fax	47
How to send a fax	47
Stop faxing	49
Setting scanner glass size for faxing	49
Color fax transmission	49
Canceling a fax in progress	50
How to preview an outgoing fax (MFC-J870DW and MFC-J875DW)	50
Transmission Verification Report	51
5 Receiving a fax	52
Receive Modes	52
Choose the correct Receive Mode	52
Using Receive Modes	54
Fax Only	54
Fax/Tel	54
Manual	54
External TAD	54
Receive Mode settings	55
Ring Delay	55
F/T Ring Time (Fax/Tel mode only)	55
Easy Receive	56
If Easy Receive is On:	56
If Easy Receive is Off:	56
Fax Preview (Black & White only) (MFC-J870DW and MFC-J875DW)	57
How to preview a received fax	57
Setting Fax Preview	57
Using Fax Preview	57
How to print a fax	58
How to print all faxes in the list	59
How to delete all faxes in the list	59
Turning off Fax Preview	59
6 Telephone services and external devices	60
Telephone services	60
Voice Mail	60
Distinctive Ring	61
What does your telephone company's “Distinctive Ring” do?	61
What does Brother's “Distinctive Ring” do?	61
Do you have Voice Mail?	61
Before you choose the ring pattern to register	61
Registering the Distinctive Ring pattern	62
Turning off Distinctive Ring	62
Voice over Internet Protocol (VoIP)	63
Connecting an external TAD (telephone answering device)	64
Connections	65
Recording an outgoing message (OGM) on the external TAD	66
Multi-line connections (PBX)	66
External and extension telephones	67
Connecting an external or extension telephone	67
Using external and extension telephones	68
If you answer a call and no one is on the line:	68
Using a non-Brother cordless external telephone	68
Using remote codes	68
Fax Receive Code	68
Telephone Answer Code	68
Changing the remote codes	69
7 Dialing and storing numbers	70
How to dial	70
Manual dialing	70
Dialing from the Address Book	70
Fax Redial	71
Storing numbers	71
Storing a pause	71
Storing Address Book numbers	71
Changing or deleting Address Book names or numbers	72
8 Making copies	73
How to copy	73
Stop copying	73
Copy options	73
Paper Type	74
Paper Size	74
9 PhotoCapture Center™: Printing photos from a memory card or USB Flash drive	75
PhotoCapture Center™ operations (PHOTO mode)	75
Using a memory card or USB Flash drive	75
Getting started	76
Print Images	78
View Photos	78
PhotoCapture Center™ print settings	79
How to scan to a memory card or USB Flash drive	79
10 How to print from a computer	81
Printing a document	81
11 How to scan to a computer	82
Before scanning	82
Scanning a document as a PDF file using ControlCenter4 (Windows®)	83
How to change the machine’s SCAN mode settings for PDF scanning	86
How to scan a document as a PDF file using the Touchscreen	88
12 How to print and scan with NFC (Near Field Communication) (MFC-J870DW and MFC-J875DW)	89
Printing with NFC (Near Field Communication)	89
Scanning with NFC (Near Field Communication)	89
13 How to print on a Disc (CD/DVD/BD) (MFC-J870DW and MFC-J875DW)	90
Overview	90
Print from a computer (Windows®)	90
How to load a Disc (CD/DVD/BD)	92
A Routine maintenance	94
Replacing the ink cartridges	94
Cleaning and checking the machine	97
Cleaning the scanner	97
Cleaning the print head	97
Checking the print quality	98
Checking the print alignment	99
Setting the date and time	100
B Troubleshooting	101
Identifying your problem	101
Error and maintenance messages	103
Error animation	116
Transferring your faxes or Fax Journal report	116
Transferring faxes to another fax machine	116
Transferring faxes to your PC	116
Transferring the Fax Journal report to another fax machine	117
Document jam	117
Document is jammed in the top of the ADF unit	117
Document is jammed inside the ADF unit	118
Removing small documents jammed in the ADF	118
Printer jam or paper jam (MFC-J650DW)	119
Additional paper jam clear operations	123
Printer jam or paper jam (MFC-J870DW and MFC-J875DW)	125
Additional paper jam clear operations	129
Disc Jam (MFC-J870DW and MFC-J875DW)	132
Disc Tray is jammed at the front of the machine	132
Disc Tray is jammed at the back of the machine	132
If you are having difficulty with your machine	134
Dial Tone	146
Telephone line interference / VoIP	146
Machine Information	147
Checking the serial number	147
Checking the firmware version	147
Reset functions	147
How to reset the machine	148
C Settings and features tables	149
Using the Settings Tables	149
Memory Storage	149
Settings tables	150
Features tables	164
Entering Text	185
Inserting spaces	185
Making corrections	185
D Specifications	186
General	186
Print media	188
Fax	189
Copy	190
PhotoCapture Center™	191
PictBridge	192
Scanner	193
Printer	194
Interfaces	195
Network	196
Computer requirements	197
Consumable items	198
Index	199

Match case Limit results 1 per page

Cannot Detect

You installed a new ink cartridge too

quickly and the machine did not

detect it.

Take out the new ink cartridge and

re-install it slowly and firmly until it

latches. (See

Replacing the ink

cartridges

on page 80.)

An ink cartridge is not installed

correctly.

If you are not using Genuine Brother

Innobella™ ink, the machine may not

detect the ink cartridge.

Use a new Genuine Brother

Innobella™ Ink Cartridge. If the error

is not cleared, call Brother Customer

Service.

Cannot Detect Ink

Volume

If you are not using Genuine Brother

Innobella™ ink, the machine may not

detect the ink volume.

Use a new Genuine Brother

Innobella™ Ink Cartridge. If the error

is not cleared, call Brother Customer

Service.

Cannot Print

Replace ink.

One or more of the ink cartridges

have reached the end of their life. The

machine will stop all print operations.

While memory is available, black &

white faxes will be stored in the

memory. If a sending machine has a

color fax, the machine's “handshake”

will ask that the fax be sent as black &

white. If the sending machine has the

ability to convert it, the color fax will

be stored in the memory as a black &

white fax.

Replace the ink cartridges. (See

Replacing the ink cartridges

on page 80.)

Check for a Printable

Disc

(MFC-J870DW and

MFC-J875DW)

The disc cannot be printed on.

Remove the disc and place a

printable disc on the Disc Tray. Insert

the Disc Tray into the Disc Guide and

line up the triangular marks.

Press

RestartPrinting

A disc is not in the Disc Tray.

Make sure a disc is correctly placed in

the Disc Tray.

Comm. Error

Poor telephone line quality caused a

communication error.

Send the fax again or connect the

machine to another telephone line. If

the problem continues, call the

telephone company and ask them to

check your telephone line.

Connection Failed

You tried to poll a fax machine that is

not in Polled Waiting mode.

Check the other fax machine's polling

setup.

Cover is Open.

The scanner cover is not locked in the

closed position.

Lift the scanner cover, and then close

it again.

Make sure the telephone line cord

and USB cable (if used) have been

guided correctly through the cable

channel and out the back of the

machine.

The ink cartridge cover is not locked

in the closed position.

Firmly close the ink cartridge cover

until it locks into place.

Error Message

Cause

Action