Brother International MFC-J870DW Basic Users Guide - Page 105
Error Message, Cause, Action, Disc Tray did not Feed
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Troubleshooting Error Message Cause Action Data Remaining in Memory Print data is left in the machine's memory. Press . The machine will cancel the job and clear it from the memory. Try to print again. Disc Jam [Front] (MFC-J870DW and MFC-J875DW) The disc jammed while printing. The Disc Tray was ejected from the front of the machine. Remove the Disc Tray from the Disc Guide. (See Disc Tray is jammed at the front of the machine on page 118.) Disc Jam [Rear] (MFC-J870DW and MFC-J875DW) The disc jammed while printing. Make sure there is enough space behind the machine. Lift the scanner cover. Gently push the Disc Tray toward the back of the machine and remove the Disc Tray. (See Disc Tray is jammed at the back of the machine on page 118.) Disc Tray did not Feed (MFC-J870DW and MFC-J875DW) The Disc Tray is not inserted into the Disc Guide. After placing a disc on the Disc Tray, insert the Disc Tray into the Disc Guide and line up the triangular marks. Press RestartPrinting. Disc Tray hits at the back (MFC-J870DW and MFC-J875DW) There is not enough space behind the machine for the Disc Tray to feed. The Disc Tray was ejected from the front of the machine. The Disc Tray is stuck inside the back of the machine. Remove the Disc Tray from the Disc Guide. (See Disc Tray is jammed at the front of the machine on page 118.) Make sure there is enough space behind the machine. Lift the scanner cover. Gently push the Disc Tray toward the back of the machine and remove the Disc Tray. (See Disc Tray is jammed at the back of the machine on page 118.) Disconnected The other person or other person's fax machine stopped the call. Try to send or receive again. If calls are stopped repeatedly and you are using a VoIP (Voice over IP) system, try changing the Compatibility to Basic (for VoIP). (See Telephone line interference / VoIP on page 132.) Document Jam/too Long The document was not inserted or fed (See Using the ADF on page 30.) correctly, or the document scanned from the ADF was too long. (See Document jam on page 103.) DR Mode in Use The machine is in Distinctive Ring Set Distinctive Ring to Off. (See mode. You cannot change the Receive Mode from Manual to Turning off Distinctive Ring on page 48.) B another mode. 91