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Call Statistics Screen, Applications, Admin Settings, Status, Call Statistics

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Status Menu Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Call Statistics Screen You can access the Call Statistics screen on the phone to display counters, statistics, and voice-quality metrics of the most recent call. Note You can also remotely view the call statistics information by using a web browser to access the Streaming Statistics web page. This web page contains additional RTCP statistics not available on the phone. For more information about remote monitoring, see Chapter 8, "Monitoring the Cisco Unified IP Phone Remotely." A single call can have multiple voice streams, but data is captured for only the last voice stream. A voice stream is a packet stream between two endpoints. If one endpoint is put on hold, the voice stream stops even though the call is still connected. When the call resumes, a new voice packet stream begins, and the new call data overwrites the former call data. To display the Call Statistics screen for information about the latest voice stream, follow these steps: Procedure Step 1 Step 2 Step 3 Step 4 Press the Applications button. Select Admin Settings. Select Status. Select Call Statistics. The Call Statistics screen displays these items: Table 7-4 Call Statistics Items for the Cisco Unified Phone 6900 Series Item Rcvr Codec Sender Codec Rcvr Size Sender Size Rcvr Packets Description Type of voice stream received (RTP streaming audio from codec): G.729, G.711 u-law, G.711 A-law. Type of voice stream transmitted (RTP streaming audio from codec): G.729, G.711 u-law, G.711 A-law. Size of voice packets, in milliseconds, in the receiving voice stream (RTP streaming audio). Size of voice packets, in milliseconds, in the transmitting voice stream. Number of RTP voice packets received since voice stream was opened. Note This number is not necessarily identical to the number of RTP voice packets received since the call began because the call might have been placed on hold. Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) 7-8 OL-19025-01

Section	Page
Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP)	1
Contents	5
Preface	11
An Overview of the Cisco Unified IP Phone	15
Understanding the Cisco Unified IP Phone 6921, 6941, and 6961	16
What Networking Protocols are Used?	23
What Features are Supported on the Cisco Unified IP Phone 6921, 6941, and 6961?	25
Feature Overview	25
Configuring Telephony Features	26
Configuring Network Parameters Using the Cisco Unified IP Phone	26
Providing Users with Feature Information	26
Understanding Security Features for Cisco Unified IP Phones	27
Overview of Configuring and Installing Cisco Unified IP Phones	27
Configuring Cisco Unified IP Phones in Cisco Unified Communications Manager	27
Installing Cisco Unified IP Phones	32
Terminology Differences	34
Preparing to Install the Cisco Unified IP Phone on Your Network	35
Understanding Interactions with Other Cisco Unified IP Telephony Products	35
Understanding How the Cisco Unified IP Phone Interacts with Cisco Unified Communications Manager	36
Understanding How the Cisco Unified IP Phone Interacts with the VLAN	36
Providing Power to the Cisco Unified IP Phone	37
Power Guidelines	38
Power Outage	38
Obtaining Additional Information about Power	39
Understanding Phone Configuration Files	39
Understanding the Phone Startup Process	40
Adding Phones to the Cisco Unified Communications Manager Database	41
Adding Phones with Auto-Registration	42
Adding Phones with Auto-Registration and TAPS	43
Adding Phones with Cisco Unified Communications Manager Administration	43
Adding Phones with BAT	44
Determining the MAC Address for a Cisco Unified IP Phone	44
Setting Up the Cisco Unified IP Phone	45
Before You Begin	45
Network Requirements	45
Cisco Unified Communications Manager Configuration	46
Understanding the Cisco Unified IP Phone 6921, 6941, and 6961 Components	46
Network and Access Ports	46
Handset	47
Speakerphone	47
Headset	47
Installing the Cisco Unified IP Phone	49
Reducing Power Consumption on the Phone	53
Footstand	53
Higher Viewing Angle	56
Lower Viewing Angle	57
Mounting the Phone to the Wall	57
Verifying the Phone Startup Process	57
Configuring Startup Network Settings	58
Configuring Settings on the Cisco Unified IP Phone	59
Configuration Menus on the Cisco Unified IP Phone	59
Displaying a Configuration Menu	60
Unlocking and Locking Options	61
Editing Values	61
Network Setup Menu	62
IPv4 Setup Menu Options	64
Configuring Features, Templates, Services, and Users	67
Telephony Features Available for the Cisco Unified IP Phone	67
Join and Direct Transfer Policy	79
Configuring Corporate and Personal Directories	79
Configuring Corporate Directories	79
Configuring Personal Directory	80
Modifying Phone Button Templates	80
Modifying a Phone Button Template for Personal Address Book or Speed Dials	81
Configuring Softkey Templates	82
Setting Up Services	84
Adding Users to Cisco Unified Communications Manager	85
Managing the User Options Web Pages	85
Giving Users Access to the User Options Web Pages	85
Specifying Options that Appear on the User Options Web Pages	87
Configuring the Phone to Support Call Waiting	88
Customizing the Cisco Unified IP Phone	89
Customizing and Modifying Configuration Files	89
Creating Custom Phone Rings	90
DistinctiveRingList File Format Requirements	90
PCM File Requirements for Custom Ring Types	91
Configuring a Custom Phone Ring	91
Configuring the Idle Display	91
Automatically Disabling the Cisco Unified IP Phone Backlight	92
Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone	95
Model Information Screen	95
Status Menu	96
Status Messages Screen	96
Network Statistics Screen	100
Call Statistics Screen	102
Monitoring the Cisco Unified IP Phone Remotely	105
Accessing the Web Page for a Phone	106
Disabling and Enabling Web Page Access	107
Device Information	107
Network Setup	108
Network Statistics	111
Device Logs	112
Streaming Statistics	113
Troubleshooting and Maintenance	115
Resolving Startup Problems	115
Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal Startup Process	116
Symptom: The Cisco Unified IP Phone Does Not Register with Cisco Unified Communications Manager	116
Symptom: Cisco Unified IP Phone Unable to Obtain IP Address	119
Cisco Unified IP Phone Resets Unexpectedly	120
Verifying the Physical Connection	120
Identifying Intermittent Network Outages	120
Verifying DHCP Settings	120
Checking Static IP Address Settings	121
Verifying the Voice VLAN Configuration	121
Verifying that the Phones Have Not Been Intentionally Reset	121
Eliminating DNS or Other Connectivity Errors	121
Checking Power Connection	122
General Troubleshooting Tips	122
Resetting or Restoring the Cisco Unified IP Phone	124
Performing a Basic Reset	124
Performing a Factory Reset	125
Monitoring the Voice Quality of Calls	125
Troubleshooting Tips	126
Where to Go for More Troubleshooting Information	126
Cleaning the Cisco Unified IP Phone	127
Providing Information to Users Via a Website	129
How Users Obtain Support for the Cisco Unified IP Phone	129
Giving Users Access to the User Options Web Pages	129
How Users Subscribe to Services and Configure Phone Features	130
How Users Access a Voice Messaging System	130
How Users Configure Personal Directory Entries	131
Installing and Configuring the Cisco Unified IP Phone Address Book Synchronizer	131
Supporting International Users	133
Installing the Cisco Unified Communications Manager Locale Installer	133
Support for International Call Logging	133
Technical Specifications	135
Physical and Operating Environment Specifications	135
Cable Specifications	136
Network and Access Port Pinouts	136
Basic Phone Administration Steps	139
Example User Information for these Procedures	139
Adding a User to Cisco Unified Communications Manager	140
Adding a User From an External LDAP Directory	141
Adding a User Directly to Cisco Unified Communications Manager	141
Configuring the Phone	142
Performing Final End User Configuration Steps	146
Installing the Wall Mount Kit for the Cisco Unified IP Phone 6921, 6941, and 6961	147
Before You Begin	148
Installing the Bracket	148

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7-8

Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP)

OL-19025-01

Chapter 7

Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone

Status Menu

Call Statistics Screen

You can access the Call Statistics screen on the phone to display counters, statistics, and voice-quality

metrics of the most recent call.

Note

You can also remotely view the call statistics information by using a web browser to access the

Streaming Statistics web page. This web page contains additional RTCP statistics not available

on the phone. For more information about remote monitoring, see

Chapter 8, “Monitoring the

Cisco Unified IP Phone Remotely.”

A single call can have multiple voice streams, but data is captured for only the last voice stream. A voice

stream is a packet stream between two endpoints. If one endpoint is put on hold, the voice stream stops

even though the call is still connected. When the call resumes, a new voice packet stream begins, and the

new call data overwrites the former call data.

To display the Call Statistics screen for information about the latest voice stream, follow these steps:

Procedure

Step 1

Press the

Applications

button.

Step 2

Select

Admin Settings

Step 3

Select

Status

Step 4

Select

Call Statistics

The Call Statistics screen displays these items:

Table 7-4

Call Statistics Items for the Cisco Unified Phone 6900 Series

Item

Description

Rcvr Codec

Type of voice stream received (RTP streaming audio from codec):

G.729, G.711 u-law, G.711 A-law.

Sender Codec

Type of voice stream transmitted (RTP streaming audio from codec):

G.729, G.711 u-law, G.711 A-law.

Rcvr Size

Size of voice packets, in milliseconds, in the receiving voice stream

(RTP streaming audio).

Sender Size

Size of voice packets, in milliseconds, in the transmitting voice

stream.

Rcvr Packets

Number of RTP voice packets received since voice stream was

opened.

Note

This number is not necessarily identical to the number of

RTP voice packets received since the call began because the

call might have been placed on hold.