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Chapter 5 Configuring Features, Templates, Services, and Users Configuring Softkey Templates Note Cisco Unified Communications Manager allows you to configure any softkey in a softkey template, but unsupported softkeys do not display on the phone. Table 5-2 Configurable Softkeys Feature Answer Barge Call Back Call Forward All Call Park Call Pickup Conference Conference Barge Conference List Divert Do Not Disturb End Call Group Pickup Hold Hunt Group Join Malicious Call Identification Meet Me Mobile Connect New Call Other Pickup Quality Reporting Tool Redial Remove Last Conference Participant Resume Select Configurable Softkeys in the Softkey Template Configuration Supported as a softkey on Cisco Unified IP Phone 6921, 6941, and 6961 Answer (Answer) Yes Barge (Barge) No Call Back (CallBack) Yes Forward All (cfwdAlll) Yes Call Park (Park) Yes Pick Up (Pickup) Yes Conference (Confrn) No Conference Barge (cBarge) No Conference List (ConfList) No Immediate Divert (iDivert) Yes Toggle Do Not Disturb No (DND) End Call (EndCall) Yes Group Pick UP (GPickUp) Yes Hold (Hold) No HLog (HLog) No Join (Join) No Toggle Malicious Call No Identification (MCID) Meet Me (MeetMe) Yes Mobility (Mobility) No New Call (NewCall) Yes Other Pickup (oPickup) Yes Quality Reporting Tool No (QRT) Redial (Redial) Yes Remove Last Conference Yes Participant (RmLstC) Resume (Resume) Yes Select (Select) Yes Notes - - - Phone displays Fwd ALL or Fwd Off. - - Conference is a dedicated button. - Phone displays Detail. Phone displays Divert. Configure Do Not Disturb as a programmable line button. Phone displays Cancel if the call is not answered. - Hold is a dedicated button. Configure Hunt Group as a programmable feature button. - Configure Malicious Call Identification as a programmable feature button. - Configure Mobile Connect as a programmable feature button. Phone displays New Call. - Configure Quality Reporting Tool as a programmable feature button. - Phone displays Remove when a participant is selected. - - OL-19025-01 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) 5-17

Section	Page
Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP)	1
Contents	5
Preface	11
An Overview of the Cisco Unified IP Phone	15
Understanding the Cisco Unified IP Phone 6921, 6941, and 6961	16
What Networking Protocols are Used?	23
What Features are Supported on the Cisco Unified IP Phone 6921, 6941, and 6961?	25
Feature Overview	25
Configuring Telephony Features	26
Configuring Network Parameters Using the Cisco Unified IP Phone	26
Providing Users with Feature Information	26
Understanding Security Features for Cisco Unified IP Phones	27
Overview of Configuring and Installing Cisco Unified IP Phones	27
Configuring Cisco Unified IP Phones in Cisco Unified Communications Manager	27
Installing Cisco Unified IP Phones	32
Terminology Differences	34
Preparing to Install the Cisco Unified IP Phone on Your Network	35
Understanding Interactions with Other Cisco Unified IP Telephony Products	35
Understanding How the Cisco Unified IP Phone Interacts with Cisco Unified Communications Manager	36
Understanding How the Cisco Unified IP Phone Interacts with the VLAN	36
Providing Power to the Cisco Unified IP Phone	37
Power Guidelines	38
Power Outage	38
Obtaining Additional Information about Power	39
Understanding Phone Configuration Files	39
Understanding the Phone Startup Process	40
Adding Phones to the Cisco Unified Communications Manager Database	41
Adding Phones with Auto-Registration	42
Adding Phones with Auto-Registration and TAPS	43
Adding Phones with Cisco Unified Communications Manager Administration	43
Adding Phones with BAT	44
Determining the MAC Address for a Cisco Unified IP Phone	44
Setting Up the Cisco Unified IP Phone	45
Before You Begin	45
Network Requirements	45
Cisco Unified Communications Manager Configuration	46
Understanding the Cisco Unified IP Phone 6921, 6941, and 6961 Components	46
Network and Access Ports	46
Handset	47
Speakerphone	47
Headset	47
Installing the Cisco Unified IP Phone	49
Reducing Power Consumption on the Phone	53
Footstand	53
Higher Viewing Angle	56
Lower Viewing Angle	57
Mounting the Phone to the Wall	57
Verifying the Phone Startup Process	57
Configuring Startup Network Settings	58
Configuring Settings on the Cisco Unified IP Phone	59
Configuration Menus on the Cisco Unified IP Phone	59
Displaying a Configuration Menu	60
Unlocking and Locking Options	61
Editing Values	61
Network Setup Menu	62
IPv4 Setup Menu Options	64
Configuring Features, Templates, Services, and Users	67
Telephony Features Available for the Cisco Unified IP Phone	67
Join and Direct Transfer Policy	79
Configuring Corporate and Personal Directories	79
Configuring Corporate Directories	79
Configuring Personal Directory	80
Modifying Phone Button Templates	80
Modifying a Phone Button Template for Personal Address Book or Speed Dials	81
Configuring Softkey Templates	82
Setting Up Services	84
Adding Users to Cisco Unified Communications Manager	85
Managing the User Options Web Pages	85
Giving Users Access to the User Options Web Pages	85
Specifying Options that Appear on the User Options Web Pages	87
Configuring the Phone to Support Call Waiting	88
Customizing the Cisco Unified IP Phone	89
Customizing and Modifying Configuration Files	89
Creating Custom Phone Rings	90
DistinctiveRingList File Format Requirements	90
PCM File Requirements for Custom Ring Types	91
Configuring a Custom Phone Ring	91
Configuring the Idle Display	91
Automatically Disabling the Cisco Unified IP Phone Backlight	92
Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone	95
Model Information Screen	95
Status Menu	96
Status Messages Screen	96
Network Statistics Screen	100
Call Statistics Screen	102
Monitoring the Cisco Unified IP Phone Remotely	105
Accessing the Web Page for a Phone	106
Disabling and Enabling Web Page Access	107
Device Information	107
Network Setup	108
Network Statistics	111
Device Logs	112
Streaming Statistics	113
Troubleshooting and Maintenance	115
Resolving Startup Problems	115
Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal Startup Process	116
Symptom: The Cisco Unified IP Phone Does Not Register with Cisco Unified Communications Manager	116
Symptom: Cisco Unified IP Phone Unable to Obtain IP Address	119
Cisco Unified IP Phone Resets Unexpectedly	120
Verifying the Physical Connection	120
Identifying Intermittent Network Outages	120
Verifying DHCP Settings	120
Checking Static IP Address Settings	121
Verifying the Voice VLAN Configuration	121
Verifying that the Phones Have Not Been Intentionally Reset	121
Eliminating DNS or Other Connectivity Errors	121
Checking Power Connection	122
General Troubleshooting Tips	122
Resetting or Restoring the Cisco Unified IP Phone	124
Performing a Basic Reset	124
Performing a Factory Reset	125
Monitoring the Voice Quality of Calls	125
Troubleshooting Tips	126
Where to Go for More Troubleshooting Information	126
Cleaning the Cisco Unified IP Phone	127
Providing Information to Users Via a Website	129
How Users Obtain Support for the Cisco Unified IP Phone	129
Giving Users Access to the User Options Web Pages	129
How Users Subscribe to Services and Configure Phone Features	130
How Users Access a Voice Messaging System	130
How Users Configure Personal Directory Entries	131
Installing and Configuring the Cisco Unified IP Phone Address Book Synchronizer	131
Supporting International Users	133
Installing the Cisco Unified Communications Manager Locale Installer	133
Support for International Call Logging	133
Technical Specifications	135
Physical and Operating Environment Specifications	135
Cable Specifications	136
Network and Access Port Pinouts	136
Basic Phone Administration Steps	139
Example User Information for these Procedures	139
Adding a User to Cisco Unified Communications Manager	140
Adding a User From an External LDAP Directory	141
Adding a User Directly to Cisco Unified Communications Manager	141
Configuring the Phone	142
Performing Final End User Configuration Steps	146
Installing the Wall Mount Kit for the Cisco Unified IP Phone 6921, 6941, and 6961	147
Before You Begin	148
Installing the Bracket	148

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5-17

Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP)

OL-19025-01

Chapter 5

Configuring Features, Templates, Services, and Users

Configuring Softkey Templates

Note

Cisco Unified Communications Manager allows you to configure any softkey in a softkey template, but

unsupported softkeys do not display on the phone.

Table 5-2

Configurable Softkeys

Feature

Configurable Softkeys in the

Softkey Template

Configuration

Supported as a

softkey on Cisco

Unified IP Phone

6921, 6941, and 6961

Notes

Answer

Answer (Answer)

Yes

—

Barge

Barge (Barge)

—

Call Back

Call Back (CallBack)

Yes

—

Call Forward All

Forward All (cfwdAlll)

Yes

Phone displays

Fwd ALL

Fwd Off

Call Park

Call Park (Park)

Yes

—

Call Pickup

Pick Up (Pickup)

Yes

—

Conference

Conference (Confrn)

Conference is a dedicated button.

Conference Barge

Conference Barge (cBarge)

—

Conference List

Conference List (ConfList)

Phone displays

Detail.

Divert

Immediate Divert (iDivert)

Yes

Phone displays

Divert

Do Not Disturb

Toggle Do Not Disturb

(DND)

Configure Do Not Disturb as a

programmable line button.

End Call

End Call (EndCall)

Yes

Phone displays

Cancel

if the call is not

answered.

Group Pickup

Group Pick UP (GPickUp)

Yes

—

Hold

Hold (Hold)

Hold is a dedicated button.

Hunt Group

HLog (HLog)

Configure Hunt Group as a

programmable feature button.

Join

Join (Join)

—

Malicious Call

Identification

Toggle Malicious Call

Identification (MCID)

Configure Malicious Call Identification

as a programmable feature button.

Meet Me

Meet Me (MeetMe)

Yes

—

Mobile Connect

Mobility (Mobility)

Configure Mobile Connect as a

programmable feature button.

New Call

New Call (NewCall)

Yes

Phone displays

New Call.

Other Pickup

Other Pickup (oPickup)

Yes

—

Quality Reporting Tool

(QRT)

Configure Quality Reporting Tool as a

programmable feature button.

Redial

Redial (Redial)

Yes

—

Remove Last Conference

Participant

Remove Last Conference

Participant (RmLstC)

Yes

Phone displays

Remove

when a

participant is selected.

Resume

Resume (Resume)

Yes

—

Select

Select (Select)

Yes

—