Cisco 6921 Administration Guide - Page 98

Device &gt, Phone, TFTP server or Cisco Unified - directory error

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Status Menu Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Table 7-2 Status Messages on the Cisco Unified IP Phone 6900 Series (continued) Message DNS unknown host Duplicate IP Error update locale File not found IP address released Load ID incorrect Load rejected HC Description Possible Explanation and Action DNS could not resolve the name of the TFTP server or Cisco Unified Communications Manager. • Verify that the host names of the TFTP server or Cisco Unified Communications Manager are configured properly in DNS. • Consider using IP addresses rather than host names. Another device is using the IP address assigned to the phone. • If the phone has a static IP address, verify that you have not assigned a duplicate IP address. See the "Network Setup Menu" section on page 4-4 section for details. • If you are using DHCP, check the DHCP server configuration. One or more localization files could not be found in the TFTPPath directory or were not valid. The locale was not changed. From Cisco Unified Operating System Administration, check that the following files are located within subdirectories in the TFTP File Management: • Located in subdirectory with same name as network locale: - tones.xml • Located in subdirectory with same name as user locale: - glyphs.xml - dictionary.xml - kate.xml The phone cannot locate, on the TFTP From Cisco Unified Operating System server, the phone load file that is Administration, make sure that the phone load file is specified in the phone configuration file. on the TFTP server, and that the entry in the configuration file is correct. The phone has been configured to release The phone remains idle until it is power cycled or you its IP address. reset the DHCP address. See the "Network Setup Menu" section on page 4-4 for details. Load ID of the software file is of the wrong type. Check the load ID assigned to the phone (from Cisco Unified Communications Manager, choose Device > Phone). Verify that the load ID is entered correctly. The application that was downloaded is Occurs if you were attempting to install a version of not compatible with the phone's software on this phone that did not support hardware hardware. changes on this newer phone. Check the load ID assigned to the phone (from Cisco Unified Communications Manager, choose Device > Phone). Re-enter the load displayed on the phone. Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) 7-4 OL-19025-01

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7-4
Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP)
OL-19025-01
Chapter 7
Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone
Status Menu
DNS unknown host
DNS could not resolve the name of the
TFTP server or Cisco Unified
Communications Manager.
•
Verify that the host names of the TFTP server or
Cisco Unified Communications Manager are
configured properly in DNS.
•
Consider using IP addresses rather than host
names.
Duplicate IP
Another device is using the IP address
assigned to the phone.
•
If the phone has a static IP address, verify that
you have not assigned a duplicate IP address. See
the
“Network Setup Menu” section on page 4-4
section for details.
•
If you are using DHCP, check the DHCP server
configuration.
Error update locale
One or more localization files could not
be found in the TFTPPath directory or
were not valid. The locale was not
changed.
From Cisco Unified Operating System
Administration, check that the following files are
located within subdirectories in the TFTP File
Management:
•
Located in subdirectory with same name as
network locale:
–
tones.xml
•
Located in subdirectory with same name as user
locale:
–
glyphs.xml
–
dictionary.xml
–
kate.xml
File not found
The phone cannot locate, on the TFTP
server, the phone load file that is
specified in the phone configuration file.
From Cisco Unified Operating System
Administration, make sure that the phone load file is
on the TFTP server, and that the entry in the
configuration file is correct.
IP address released
The phone has been configured to release
its IP address.
The phone remains idle until it is power cycled or you
reset the DHCP address. See the
“Network Setup
Menu” section on page 4-4
for details.
Load ID incorrect
Load ID of the software file is of the
wrong type.
Check the load ID assigned to the phone (from Cisco
Unified Communications Manager, choose
Device >
Phone
). Verify that the load ID is entered correctly.
Load rejected HC
The application that was downloaded is
not compatible with the phone’s
hardware.
Occurs if you were attempting to install a version of
software on this phone that did not support hardware
changes on this newer phone.
Check the load ID assigned to the phone (from Cisco
Unified Communications Manager, choose
Device >
Phone
). Re-enter the load displayed on the phone.
Table 7-2
Status Messages on the Cisco Unified IP Phone 6900 Series (continued)
Message
Description
Possible Explanation and Action