Cisco 6921 Administration Guide - Page 99

Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Table 7-2 Status Messages on the Cisco Unified IP Phone 6900 Series (continued) Message No default router No DNS server IP TFTP access error TFTP file not found TFTP error TFTP server not authorized Description Possible Explanation and Action DHCP or static configuration did not specify a default router. • If the phone has a static IP address, verify that the default router has been configured. See the "Network Setup Menu" section on page 4-4 section for details. • If you are using DHCP, the DHCP server has not provided a default router. Check the DHCP server configuration. A name was specified but DHCP or static IP configuration did not specify a DNS server address. • If the phone has a static IP address, verify that the DNS server has been configured. See the "Network Setup Menu" section on page 4-4 section for details. • If you are using DHCP, the DHCP server has not provided a DNS server. Check the DHCP server configuration. TFTP server is pointing to a directory that does not exist. • If you are using DHCP, verify that the DHCP server is pointing to the correct TFTP server. • If you are using static IP addresses, check configuration of TFTP server. See the "Network Setup Menu" section on page 4-4 for details on assigning a TFTP server. The requested load file (.bin) was not found in the TFTPPath directory. Check the load ID assigned to the phone (from Cisco Unified Communications Manager, choose Device > Phone). Verify that the TFTPPath directory contains a .bin file with this load ID as the name. The phone does not recognize an error Contact the Cisco TAC. code provided by the TFTP server. The specified TFTP server could not be found in the phone's CTL. • The DHCP server has the wrong configuration file for the TFTP server. In this case, update the TFTP server configuration to specify the correct TFTP server. The CTL file was made and then the TFTP server address changed. In this case, regenerate the CTL file. • If the phone is using a static IP address, the phone may be configured with the wrong TFTP server address. In this case, enter the correct TFTP server address in the Network Configuration menu on the phone. • If the TFTP server address is correct, there may be a problem with the CTL file. In this case, run the CTL client and update the CTL file, making sure that the proper TFTP servers are included in this file. Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01 7-5