Cisco 6921 Administration Guide - Page 72

CTI Route, Point Configuration, Cisco, Unified IP Phone, Call Park and, Directed Call Park

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Telephony Features Available for the Cisco Unified IP Phone Chapter 5 Configuring Features, Templates, Services, and Users Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued) Feature CTI Applications Direct transfer Directed Call Park Directed Call Pickup Distinctive ring Divert Description Configuration Reference A computer telephony integration (CTI) route point can designate a virtual device to receive multiple, simultaneous calls for application-controlled redirection. For more information, go to the "CTI Route Point Configuration" chapter in the Cisco Unified Communications Manager Administration Guide. Allows users to connect two calls to each other (without remaining on the line). For more information, go to the "Cisco Unified IP Phone" chapter in the Cisco Unified Communications Manager System Guide. Allows a user to transfer an active call to an For more information, go to the "Call Park and available directed call park number that the user Directed Call Park" chapter in the Cisco dials or speed dials. Unified Communications Manager Features A Call Park BLF button indicates whether a and Services Guide. directed call park number is occupied and provides speed-dial access to the directed call park number. Note If you implement Directed Call Park, avoid configuring the Park softkey. This prevents users from confusing the two Call Park features. Allows a user to answer a call that is ringing on a For more information, go to the "Call Pickup" particular directory number. chapter in the Cisco Unified Communications Manager Features and Services Guide. Users can customize how their phone indicates an incoming call and a new voice mail message. For more information, go to the "Custom Phone Rings" chapter in the Cisco Unified Communications Manager Features and Services Guide. Allows a user to transfer a ringing, connected, or held call directly to a voice-messaging system. When a call is diverted, the line becomes available to make or receive new calls. For more information, go to the "Immediate Divert" chapter in the Cisco Unified Communications Manager Features and Services Guide. Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) 5-6 OL-19025-01

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5-6
Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP)
OL-19025-01
Chapter 5
Configuring Features, Templates, Services, and Users
Telephony Features Available for the Cisco Unified IP Phone
CTI Applications
A computer telephony integration (CTI) route
point can designate a virtual device to receive
multiple, simultaneous calls for
application-controlled redirection.
For more information, go to the “
CTI Route
Point Configuration
” chapter in the
Cisco
Unified Communications Manager
Administration Guide
.
Direct transfer
Allows users to connect two calls to each other
(without remaining on the line).
For more information, go to the
“
Cisco
Unified IP Phone
” chapter in the
Cisco Unified
Communications Manager System Guide
.
Directed Call Park
Allows a user to transfer an active call to an
available directed call park number that the user
dials or speed dials.
A Call Park BLF button indicates whether a
directed call park number is occupied and provides
speed-dial access to the directed call park number.
Note
If you implement Directed Call Park, avoid
configuring the Park softkey. This prevents
users from confusing the two Call Park
features.
For more information, go to the “
Call Park and
Directed Call Park
” chapter in the
Cisco
Unified Communications Manager Features
and Services Guide
.
Directed Call Pickup
Allows a user to answer a call that is ringing on a
particular directory number.
For more information, go to the “
Call Pickup
”
chapter in the
Cisco Unified Communications
Manager Features and Services Guide
.
Distinctive ring
Users can customize how their phone indicates an
incoming call and a new voice mail message.
For more information, go to the “
Custom
Phone Rings
” chapter in the
Cisco Unified
Communications Manager Features and
Services Guide
.
Divert
Allows a user to transfer a ringing, connected, or
held call directly to a voice-messaging system.
When a call is diverted, the line becomes available
to make or receive new calls.
For more information, go to the “
Immediate
Divert
” chapter in the
Cisco
Unified Communications Manager Features
and Services Guide
.
Table 5-1
Telephony Features for the Cisco Unified IP Phone (continued)
Feature
Description
Configuration Reference