D-Link DPH-80 Manual - Page 82

H.323 Troubleshooting

Get D-Link DPH-80 PDF manuals and user guides View all D-Link DPH-80 manuals
Add to My Manuals
Save this manual to your list of manuals

Page 82 highlights

Using H.323 Protocol H.323 Troubleshooting Some of the common error situations are described below. Power Up There is no tone on power up. Check the power adapter and power source, and restart the phone. There is no dial tone on power up. The H.323 phone takes time to exchange information with DHCP and the H.323 Gatekeeper (GK). During this time it will play a call progress tone. Then the tone will change to a dial tone if the exchange is successful or to an error tone if it is failure. Wait for the tone to change to a dial or an error tone. The H.323 Phone plays an error tone on power up. It means that the information exchange with DHCP or Gatekeeper (GK) has failed. Check if you have a network connection and the DHCP and Gatekeeper (GK) are running. Also, check if the H.323 phone is configured properly. Restart the phone and check it. Making a Call The H.323 phone powered up properly but plays an error tone while making a call. Check the network connection and default gateway to ensure they're working properly. The H.323 phone plays a call progress tone. The H.323 phone plays a call progress tone while trying to establish a call and this can take time. If it takes a long time, check if the H.323 Gatekeeper (GK) is running properly. The H.323 phone plays an error tone. The called party may not be registered with the Gatekeeper (GK). The H.323 phone plays error tone for an extended period of time. The Gatekeeper (GK) may not be running and the H.323 phone times out before playing an error tone. 82

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92
  • 93
  • 94
  • 95
  • 96
  • 97
  • 98
  • 99
  • 100
  • 101
82
Using H.323 Protocol
H.323 Troubleshooting
Some of the common error situations are described below.
Power Up
There is no tone on power up.
Check the power adapter and power source, and restart the phone.
There is no dial tone on power up.
The H.323 phone takes time to exchange information with DHCP and the H.323
Gatekeeper (GK). During this time it will play a
call progress tone
. Then the
tone will change to a
dial tone
if the exchange is successful or to an
error tone
if it is failure. Wait for the tone to change to a
dial
or an
error tone
.
The H.323 Phone plays an error tone on power up.
It means that the information exchange with DHCP or Gatekeeper (GK) has
failed. Check if you have a network connection and the DHCP and Gatekeeper
(GK) are running. Also, check if the H.323 phone is configured properly. Restart
the phone and check it.
The H.323 phone powered up properly but plays an error tone while
making a call.
Check the network connection and default gateway to ensure they’re working
properly.
The H.323 phone plays a call progress tone.
The H.323 phone plays a call progress tone while trying to establish a call and
this can take time. If it takes a long time, check if the H.323 Gatekeeper (GK) is
running properly.
The H.323 phone plays an error tone.
The called party may not be registered with the Gatekeeper (GK).
The H.323 phone plays error tone for an extended period of time.
The Gatekeeper (GK) may not be running and the H.323 phone times out before
playing an error tone.
Making a Call