D-Link DVC-1000 Product Manual - Page 51
Incorrect Network Speeds
UPC - 790069254338
View all D-Link DVC-1000 manuals
Add to My Manuals
Save this manual to your list of manuals |
Page 51 highlights
Troubleshooting (continued) 11. No audio in call. Audio cables are not plugged in correctly. Ensure that your audio cables are correctly plugged into the TV. Make sure that the TV is set for video input. Check the volume level on the TV. Consult your TV manual for reference. Telephone is not setup properly. Plug the telephone into the back of the VideoPhone. If the telephone is powered (cordless) make sure that it is plugged into a power supply. Consult your telephone user manual for reference. Port forward the appropriate ports to the VideoPhone. The VideoPhone needs ports 1720 (TCP) and ports 15328-15333 (TCP and UDP) open to function properly. See the section Using the DVC-1000 with Routers, Gateways or Broadband Modems on page 43, or consult your router's documentation or your network administrator for help on doing this. VideoPhone is not functioning properly behind NAT. Go to the Settings>Network>Public IP screen. Select "Auto detect public IP address." If the VideoPhone is unable to detect the public IP address, it should be entered manually using "Fixed IP." The public IP address is given to you by either your ISP or your network administrator. Incorrect network speeds. See the Incorrect Network Speeds section in this Troubleshooting Guide Volume is adjusted incorrectly. You can adjust the volume on the TV as you would when watching a television show. You might also be able to adjust the volume on your telephone. Consult your TV and/or telephone user guide for support. 12. Audio stops during a call. Other party muted their audio. If the other party mutes their audio you will not be able to hear him or her. Network is congested. Give the VideoPhone a couple of minutes to try to recover, or disconnect the call and try again at a later time. 51