Dell Force10 S25N-S50N Installing S25N and S25V Systems - Page 50

Requesting a Hardware Replacement

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Figure 31 Serial Numbers on Back of Chassis Labels (Part #, Serial #, Mac Address, Bar Code, FRU #) 1234567 1234567 1234567 fn00163s25P The serial numbers of the optional data modules (10G Ethernet and Stacking) are located on labels on their faces. You can also use the command line interface (CLI) to display serial numbers. In FTOS, use the show inventory unit command to access the serial number of the designated switch (unit = stack ID). For serial numbers of the SFP optics, use the show hardware or show running-config commands. In FTOS, use the show inventory [media] command. You can also use show system for the switch serial number. Requesting a Hardware Replacement Step Task 1 Determine the part number and serial number of the component. To list the numbers for all components installed in the chassis, use the commands described above. 2 Request a Return Materials Authorization (RMA) number from TAC by opening a support case. Open a support case by: • Using the Create Service Request form on the iSupport page (see Contacting the Technical Assistance Center, above). • Contacting Force10 directly by E-mail or by phone (see Contacting the Technical Assistance Center, above). Provide the following information when using E-mail or phone: • Part number, description, and serial number of the component. • Your name, organization name, telephone number, fax number, and e-mail address. • Shipping address for the replacement component, including a contact name, phone number, and e-mail address. • A description of the failure, including log messages. This generally includes: • Output from the show tech-support [non-paged] command (This report is very long, so the storage buffer in your terminal program should be set high.) • Output from the show logging command. (This report is included as a section in the output of show tech-support.) • Console captures showing the error messages • Console captures showing the troubleshooting steps taken • Saved messages to a syslog server, if one is used 50 Technical Support

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Technical Support
Figure 31
Serial Numbers on Back of Chassis
fn00163s25P
Labels (Part #, Serial #, Mac Address, Bar Code, FRU #)
1234567
1234567
1234567
The serial numbers of the optional data modules (10G Ethernet and Stacking) are located on labels on their
faces. You can also use the command line interface (CLI) to display serial numbers. In FTOS, use the
show inventory
unit
command to access the serial number of the designated switch (
unit
= stack ID).
For serial numbers of the SFP optics, use the
show hardware
or
show running-config
commands. In
FTOS, use the
show inventory
[
media
] command. You can also use
show system
for the switch serial
number.
Requesting a Hardware Replacement
Step
Task
1
Determine the part number and serial number of the component. To list the numbers for all components
installed in the chassis, use the commands described above.
2
Request a Return Materials Authorization (RMA) number from TAC by opening a support case. Open a
support case by:
•
Using the Create Service Request form on the iSupport page (see
Contacting the Technical
Assistance Center
, above).
•
Contacting Force10 directly by E-mail or by phone (see
Contacting the Technical Assistance Center
,
above). Provide the following information when using E-mail or phone:
•
Part number, description, and serial number of the component.
•
Your name, organization name, telephone number, fax number, and e-mail address.
•
Shipping address for the replacement component, including a contact name, phone number,
and e-mail address.
•
A description of the failure, including log messages. This generally includes:
•
Output from the
show tech-support
[
non-paged
] command (This report is very
long, so the storage buffer in your terminal program should be set high.)
•
Output from the
show logging
command. (This report is included as a section in
the output of
show tech-support
.)
•
Console captures showing the error messages
•
Console captures showing the troubleshooting steps taken
•
Saved messages to a syslog server, if one is used