Dell Force10 Z9000 Installing the Z9000 System - Page 53

Requesting a Hardware Replacement, To request replacement hardware, follow these steps

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Requesting a Hardware Replacement To request replacement hardware, follow these steps: Step Task 1 Determine the part number and serial number of the component you wish to replace. • To list the numbers for all the components installed in the system, use the show hardware command. 2 Request a RMA number from TAC by opening a support case. Open a support case by: • Using the Create Service Request form on the iSupport page (see Contacting the Technical Assistance Center). • Contacting Dell Force10 directly by E-mail or by phone (see Contacting the Technical Assistance Center). Provide the following information when using E-mail or phone: • Part number, description, serial number (required), Dell Service Tag (required) and chassis color (required) of the component. • Your name, organization name, telephone number, fax number, and E-mail address. • Shipping address for the replacement component, including a contact name, phone number, and E-mail address. • A description of the failure, including log messages. This can include: - Output from the show tech-support [non-paged] command. (This report is very long so set the storage buffer in your terminal program to high.) - Output from the show logging eventlog [unit] command, where the unit is the stack ID of the member unit that experienced the failure (This report is included as a section in the output of the show tech-support [non-paged] command.) - Console captures showing the error messages - Console captures showing the troubleshooting steps taken - Saved messages to a syslog server, if you use one Technical Support | 53

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Technical Support
|
53
Requesting a Hardware Replacement
To request replacement hardware, follow these steps:
Step
Task
1
Determine the part number and serial number of the component you wish to replace.
•
To list the numbers for all the components installed in the system, use the
show hardware
command.
2
Request a RMA number from TAC by opening a support case. Open a support case by:
•
Using the Create Service Request form on the iSupport page (see
Contacting the Technical Assistance Center
).
•
Contacting Dell Force10 directly by E-mail or by phone (see
Contacting the Technical Assistance Center
). Provide
the following information when using E-mail or phone:
•
Part number, description, serial number (required), Dell Service Tag (required) and chassis color (required) of
the component.
• Your name, organization name, telephone number, fax number, and E-mail address.
•
Shipping address for the replacement component, including a contact name, phone number, and E-mail address.
• A description of the failure, including log messages. This can include:
– Output from the
show tech-support [non-paged]
command. (This report is very long so set the storage buffer
in your terminal program to high.)
– Output from the
show logging eventlog [unit]
command, where the unit is the stack ID of the member unit that
experienced the failure (This report is included as a section in the output of the
show tech-support [non-paged]
command.)
– Console captures showing the error messages
– Console captures showing the troubleshooting steps taken
– Saved messages to a syslog server, if you use one