Dell OpenManage Network Manager Quick Reference Guide 4.4 - Page 47
Troubleshooting, Name Resolution, Common Issues
View all Dell OpenManage Network Manager manuals
Add to My Manuals
Save this manual to your list of manuals |
Page 47 highlights
4 Troubleshooting Troubleshooting Tips The following answer common questions that arise when managing your equipment. For more details, refer to the User Guide. The applicability of the following will depend on what drivers and other add-ons you have installed with OpenManage Network Manager. The following sections discuss some troubleshooting techniques. See this software's User Guide for more. Name Resolution If your network does not have DNS, you can also assign hostnames on a Windows platform n the file %windir%\system32\drivers\etc\hosts. Here, you must assign a hostname in addition to an IP address in the system. Here are some example hosts file contents (including two commented lines where you would have to remove the # sign to make them effective): # 102.54.94.97 rhino.acme.com # source server # 38.25.63.10 x.acme.com # x client host 127.0.0.1 localhost This software supports installation to only the local file system. Avoid installing to shared drives. Common Issues The following list contains possible issues and some suggested sources and resolutions for these issues: Application does not start: • Check whether the IP address of server has changed. • Ensure the database is large enough. See the application's other manuals for instructions about changing the database size. Device data does not appear: • Ensure the login credentials are correct (consult your network administrator) • Check whether the login protocol is enabled on device Network configuration issues: • Ensure that your firewall is not preventing access to the devices you want to manage. Troubleshooting 47