Dell OptiPlex 960 Setup and Quick Reference Guide - Page 46

A possible expansion, card failure has, occurred., Contacting Dell, Another failure has - hard drive

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Light Pattern Steady Blue Steady Blue Problem Description Suggested Resolution A possible expansion card failure has occurred. 1 Determine if a conflict exists by removing an expansion card (not a graphics card) and restarting the computer (see the "Cards" section for your computer). 2 If the problem persists, reinstall the card you removed, then remove a different card and restart the computer. 3 Repeat this process for each expansion card installed. If the computer starts normally, troubleshoot the last card removed from the computer for resource conflicts. 4 If the problem persists, contact Dell (see "Contacting Dell" on page 66). Another failure has occurred. • Ensure that all hard drive and optical drive cables are properly connected to the system board (see the "System Board Components" section for your computer). • If there is an error message on the screen identifying a problem with a device (such as the floppy drive or hard drive), check the device to make sure it is functioning properly. • If the operating system is attempting to boot from a device (such as the floppy drive or optical drive), check system setup to ensure the boot sequence is correct for the devices installed on your computer. • If the problem persists, contact Dell (see "Contacting Dell" on page 66). 46 Troubleshooting Tips

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46
Troubleshooting Tips
Steady
Blue
A possible expansion
card failure has
occurred.
1
Determine if a conflict exists by
removing an expansion card (not a
graphics card) and restarting the
computer (see the "Cards" section for
your computer).
2
If the problem persists, reinstall the
card you removed, then remove a
different card and restart the
computer.
3
Repeat this process for each expansion
card installed. If the computer starts
normally, troubleshoot the last card
removed from the computer for
resource conflicts.
4
If the problem persists, contact Dell
(see
"Contacting Dell
" on page 66).
Steady
Blue
Another failure has
occurred.
•
Ensure that all hard drive and optical
drive cables are properly connected to
the system board (see the "System
Board Components" section for your
computer).
•
If there is an error message on the
screen identifying a problem with a
device (such as the floppy drive or
hard drive), check the device to make
sure it is functioning properly.
•
If the operating system is attempting
to boot from a device (such as the
floppy drive or optical drive), check
system setup to ensure the boot
sequence is correct for the devices
installed on your computer.
•
If the problem persists, contact Dell
(see
"Contacting Dell
" on page 66).
Light Pattern
Problem Description
Suggested Resolution