Dell OptiPlex 960 Setup and Quick Reference Guide - Page 59

Getting Help, Obtaining Assistance - codes

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Getting Help Obtaining Assistance CAUTION: If you need to remove the computer cover, first disconnect the computer power and modem cables from all electrical outlets. Follow the safety instructions that shipped with your computer. If you experience a problem with your computer, you can complete the following steps to diagnose and troubleshoot the problem: 1 See "Tips" on page 39 for information and procedures that pertain to the problem your computer is experiencing. 2 See "Dell Diagnostics" on page 49 for procedures on how to run Dell Diagnostics. 3 Fill out the "Diagnostics Checklist" on page 65. 4 Use Dell's extensive suite of online services available at Dell Support (support.dell.com) for help with installation and troubleshooting procedures. See "Online Services" on page 61 for a more extensive list of Dell Support online. 5 If the preceding steps have not resolved the problem, see "Contacting Dell" on page 66. NOTE: Call Dell Support from a telephone at or near the affected computer so that the support staff can assist you with any necessary procedures. NOTE: Dell's Express Service Code system may not be available in all countries. When prompted by Dell's automated telephone system, enter your Express Service Code to route the call directly to the proper support personnel. If you do not have an Express Service Code, open the Dell Accessories folder, double-click the Express Service Code icon, and follow the directions. For instructions on using the Dell Support, see "Technical Support and Customer Service" on page 61. Getting Help 59

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Getting Help
59
Getting Help
Obtaining Assistance
CAUTION:
If you need to remove the computer cover, first disconnect the
computer power and modem cables from all electrical outlets. Follow the safety
instructions that shipped with your computer.
If you experience a problem with your computer, you can complete the
following steps to diagnose and troubleshoot the problem:
1
See "Tips" on page 39 for information and procedures that pertain to the
problem your computer is experiencing.
2
See "Dell Diagnostics" on page 49 for procedures on how to run Dell
Diagnostics.
3
Fill out the "Diagnostics Checklist" on page 65.
4
Use Dell's extensive suite of online services available at Dell Support
(
support.dell.com
) for help with installation and troubleshooting
procedures. See "Online Services" on page 61 for a more extensive list of
Dell Support online.
5
If the preceding steps have not resolved the problem, see "Contacting
Dell" on page 66.
NOTE:
Call Dell Support from a telephone at or near the affected computer so that
the support staff can assist you with any necessary procedures.
NOTE:
Dell's Express Service Code system may not be available in all countries.
When prompted by Dell's automated telephone system, enter your Express
Service Code to route the call directly to the proper support personnel. If you
do not have an Express Service Code, open the
Dell Accessories
folder,
double-click the
Express Service Code
icon, and follow the directions.
For instructions on using the Dell Support, see "Technical Support and
Customer Service" on page 61.