Dell OptiPlex 960 Setup and Quick Reference Guide - Page 62

AutoTech Service, Automated Order-Status Service, Problems With Your Order - parts

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• Dell Support e-mail addresses: [email protected] [email protected] [email protected] (Latin America and Caribbean countries only) [email protected] (Asian/Pacific countries only) • Dell Marketing and Sales e-mail addresses: [email protected] (Asian/Pacific countries only) [email protected] (Canada only) • Anonymous file transfer protocol (FTP): ftp.dell.com - log in as user anonymous, and use your e-mail address as your password AutoTech Service Dell's automated support service-AutoTech-provides recorded answers to the questions most frequently asked by Dell customers about their laptop and desktop computers. When you call AutoTech, use your touch-tone telephone to select the subjects that correspond to your questions. For the telephone number to call for your region, see "Contacting Dell" on page 66. Automated Order-Status Service To check on the status of any Dell products that you have ordered, you can go to support.dell.com, or you can call the automated order-status service. A recording prompts you for the information needed to locate and report on your order. For the telephone number to call for your region, see "Contacting Dell" on page 66. Problems With Your Order If you have a problem with your order, such as missing parts, wrong parts, or incorrect billing, contact Dell for customer assistance. Have your invoice or packing slip available when you call. For the telephone number to call for your region, see "Contacting Dell" on page 66. 62 Getting Help

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62
Getting Help
•
Dell Support e-mail addresses:
(Latin America and Caribbean countries only)
(Asian/Pacific countries only)
•
Dell Marketing and Sales e-mail addresses:
(Asian/Pacific countries only)
(Canada only)
•
Anonymous file transfer protocol (FTP):
ftp.dell.com –
log in as user
anonymous
, and use your e-mail address as
your password
AutoTech Service
Dell's automated support service—AutoTech—provides recorded answers to
the questions most frequently asked by Dell customers about their laptop and
desktop computers.
When you call AutoTech, use your touch-tone telephone to select the
subjects that correspond to your questions. For the telephone number to call
for your region, see "Contacting Dell" on page 66.
Automated Order-Status Service
To check on the status of any Dell products that you have ordered, you can go
to
support.dell.com
,
or you can call the automated order-status service. A
recording prompts you for the information needed to locate and report on
your order. For the telephone number to call for your region, see "Contacting
Dell" on page 66.
Problems With Your Order
If you have a problem with your order, such as missing parts, wrong parts, or
incorrect billing, contact Dell for customer assistance. Have your invoice or
packing slip available when you call. For the telephone number to call for your
region, see "Contacting Dell" on page 66.