Dell Streak User's Manual 2.2 - Page 157

System problems, Problem, Possible causes, Possible solutions, Unable to turn - 7 charging problem

Page 157 highlights

Problem Possible causes Possible solutions Noises during a call You may be near a strong electromagnetic source (such as a TV, a microwave oven, etc.) during a call. Move to another location to reduce the interference effects. You cannot enable certain call features Your service provider does not support these features, or you have not applied for services that provide these features. Contact your service provider. PIN Code is blocked You have entered an incorrect PIN code three consecutive times. Contact your service provider. If the service provider provides the SIM card's PUK code, use the PUK code to unlock the SIM card. System problems Battery does not charge The battery or battery charger is damaged. Contact the dealer. The device's temperature is Adjust the battery charging below 0°C or higher than environment to avoid 45°C. extreme temperatures. Poor contact between the battery and charger. Check all connectors to ensure that all connections have been properly made. Unable to turn the device on. The battery is empty. The back cover has come off. Charge the device. Ensure that the back cover is firmly secured to the device. The device system is corrupted See "If the device cannot power on due to system corruption, take either of these recovery actions:" on page 160 for solutions. Battery contacts are not clean. Seek your dealer's help to clean the contacts. The device turns off automatically The back cover has come off. Ensure that the back cover is firmly secured to the device. Troubleshooting 157

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Troubleshooting
157
Noises during a call
You may be near a strong
electromagnetic source
(such as a TV, a microwave
oven, etc.) during a call.
Move to another location to
reduce the interference
effects.
You cannot enable
certain call features
Your service provider does
not support these features,
or you have not applied for
services that provide these
features.
Contact your service
provider.
PIN Code is blocked
You have entered an
incorrect PIN code three
consecutive times.
Contact your service
provider. If the service
provider provides the SIM
card's PUK code, use the
PUK code to unlock the SIM
card.
System problems
Battery does not charge
The battery or battery
charger is damaged.
Contact the dealer.
The device’s temperature is
below 0°C or higher than
45°C.
Adjust the battery charging
environment to avoid
extreme temperatures.
Poor contact between the
battery and charger.
Check all connectors to
ensure that all connections
have been properly made.
Unable to turn the
device on.
The battery is empty.
Charge the device.
The back cover has come
off.
Ensure that the back cover
is firmly secured to the
device.
The device system is
corrupted
See "If the device cannot
power on due to system
corruption, take either of
these recovery actions:" on
page 160 for solutions.
Battery contacts are not
clean.
Seek your dealer's help to
clean the contacts.
The device turns off
automatically
The back cover has come
off.
Ensure that the back cover
is firmly secured to the
device.
Problem
Possible causes
Possible solutions