Dell Studio 1735 Quick Reference Guide - Page 46

Lockups and Software Problems, The computer does not start, The computer stops responding - screen replacement

Page 46 highlights

U N E X P E C T E D I N T E R R U P T I N P R O T E C T E D M O D E - The keyboard controller may be malfunctioning, or a memory module may be loose. Run the System Memory tests and the Keyboard Controller test in the Dell Diagnostics (see "Pre-Boot Self Assessment (PSA) Diagnostics and Dell 32 Bit Diagnostics" on page 35). X : \ I S N O T A C C E S S I B L E . T H E D E V I C E I S N O T R E A D Y - Insert a disk into the drive and try again. WA R N I N G : B A T T E R Y I S C R I T I C A L L Y L O W - The battery is running out of charge. Replace the battery, or connect the computer to an electrical outlet; otherwise, activate hibernate mode or shut down the computer. Lockups and Software Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. The computer does not start CHECK THE AC ADAPTER - Ensure that the AC adapter is firmly connected to the computer and to the electrical outlet. The computer stops responding NOTICE: You might lose data if you are unable to perform an operating system shutdown. TURN THE COMPUTER OFF - If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns off, then restart your computer. A program stops responding or crashes repeatedly END THE PROGRAM - 1 Press simultaneously. 2 Click the Applications tab and select the program that is no longer responding. 3 Click End Task. NOTE: The chkdsk program may run when you restart the computer. Follow the instructions on the screen. C H E C K T H E S O F T W A R E D O C U M E N T A T I O N - If necessary, uninstall and then reinstall the program. Software usually includes installation instructions in its documentation or on a DVD. 46 Troubleshooting

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46
Troubleshooting
U
NEXPECTED
INTERRUPT
IN
PROTECTED
MODE
The keyboard controller may be
malfunctioning, or a memory module may be loose. Run the System Memory
tests and the Keyboard Controller test in the Dell Diagnostics (see "Pre-Boot Self
Assessment (PSA) Diagnostics and Dell 32 Bit Diagnostics" on page 35).
X
:\
IS
NOT
ACCESSIBLE
. T
HE
DEVICE
IS
NOT
READY
Insert a disk into the
drive and try again.
W
ARNING
: B
ATTERY
IS
CRITICALLY
LOW
The battery is running out of
charge. Replace the battery, or connect the computer to an electrical outlet;
otherwise, activate hibernate mode or shut down the computer.
Lockups and Software Problems
CAUTION:
Before you begin any of the procedures in this section, follow the
safety instructions in the
Product Information Guide
.
The computer does not start
C
HECK
THE
AC
ADAPTER
Ensure that the AC adapter is firmly connected to
the computer and to the electrical outlet.
The computer stops responding
NOTICE:
You might lose data if you are unable to perform an operating system
shutdown.
T
URN
THE
COMPUTER
OFF
If you are unable to get a response by pressing a key
on your keyboard or moving your mouse, press and hold the power button for at
least 8 to 10 seconds until the computer turns off, then restart your computer.
A program stops responding or crashes repeatedly
E
ND
THE
PROGRAM
1
Press <Crtl><Shift><Esc> simultaneously.
2
Click the
Applications
tab and select the program that is no longer responding.
3
Click
End Task
.
NOTE:
The chkdsk program may run when you restart the computer. Follow the
instructions on the screen.
C
HECK
THE
SOFTWARE
DOCUMENTATION
If necessary, uninstall and then
reinstall the program. Software usually includes installation instructions in its
documentation or on a DVD.