Dell Vostro 1700 Owner's Manual - Page 113
Drive Problems, Optical drive problems
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To begin a live session with a Dell associate: 1 Click the Dell Support Center icon on your computer's desktop. 2 Click Assistance From Dell→ Technical Support→ DellConnect→ Phone and follow the instructions. Drive Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. ENSURE THAT MICROSOFT WINDOWS RECOGNIZES THE DRIVE - Windows XP: • Click Start and click My Computer. Windows Vista®: • Click the Windows Vista Start button and click Computer. If the drive is not listed, perform a full scan with your antivirus software to check for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive. TEST THE DRIVE - • Insert another floppy disk, CD, or DVD to eliminate the possibility that the original media is defective. • Insert a bootable floppy disk and restart the computer. C LEAN THE DRIVE O R DISK - See "Cleaning Your Computer" on page 208. ENSURE THAT THE CD OR DVD MEDIA IS SNAPPED ONTO THE SPINDLE CHECK THE CABLE CONNECTIONS C H E C K F O R H A R D W A R E I N C O M P A T I B I L I T I E S - See "Troubleshooting Software and Hardware Problems" on page 141. R U N THE D ELL D I A G N O S T I C S - See "Dell Diagnostics" on page 105. Optical drive problems NOTE: High-speed optical drive vibration is normal and may cause noise, which does not indicate a defect in the drive or the media. NOTE: Because of different regions worldwide and different disc formats, not all DVD titles work in all DVD drives. Troubleshooting 113