Dell Vostro 1700 Owner's Manual - Page 116

RUN THE MODEM HELPER DIAGNOSTICS - Windows XP: 1 Click Start→ All Programs→ Modem Helper. 2 Follow the instructions on the screen to identify and resolve modem problems. Modem Helper is not available on certain computers. Windows Vista: 1 Click the Windows Vista Start button → All Programs→ Modem Diagnostic Tool. 2 Follow the instructions on the screen to identify and resolve modem problems. Modem diagnostics are not available on all computers. VERIFY THAT THE MODEM IS COMMUNICATING WITH WINDOWS - Windows XP: 1 Click Start→ Control Panel→ Printers and Other Hardware→ Phone and Modem Options→ Modems. 2 Click the COM port for your modem→ Properties→ Diagnostics→ Query Modem to verify that the modem is communicating with Windows. If all commands receive responses, the modem is operating properly. Windows Vista: 1 Click the Windows Vista Start button → Control Panel→ Hardware and Sound→ Phone and Modem Options→ Modems. 2 Click the COM port for your modem→ Properties→ Diagnostics→ Query Modem to verify that the modem is communicating with Windows. If all commands receive responses, the modem is operating properly. E N S U R E T H A T Y O U A R E C O N N E C T E D T O T H E I N T E R N E T - Ensure that you have subscribed to an Internet service provider. With the Outlook Express e-mail program open, click File. If Work Offline has a check mark next to it, click the check mark to remove it, and then connect to the Internet. For help, contact your Internet service provider. S C A N T H E C O M P U T E R F O R S P Y W A R E - If you are experiencing slow computer performance, you frequently receive pop-up advertisements, or you are having problems connecting to the Internet, your computer might be infected with spyware. Use an anti-virus program that includes anti-spyware protection 116 Troubleshooting