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Dell Vostro 1700 Owner's Manual - Page 190

Technical Support and Customer Service, DellConnect, Online Services

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Technical Support and Customer Service Dell's support service is available to answer your questions about Dell™ hardware. Our support staff uses computer-based diagnostics to provide fast, accurate answers. To contact Dell's support service, see "Before You Call" on page 193, and then see "Contacting Dell" on page 195. DellConnect DellConnect is a simple online access tool that allows a Dell service and support associate to access your computer through a broadband connection, diagnose your problem and repair it all under your supervision. For more information, go to support.dell.com and click DellConnect. Online Services You can learn about Dell products and services on the following websites: www.dell.com www.dell.com/ap (Asian/Pacific countries only) www.dell.com/jp (Japan only) www.euro.dell.com (Europe only) www.dell.com/la (Latin American and Caribbean countries) www.dell.ca (Canada only) You can access Dell Support through the following websites and e-mail addresses: • Dell Support websites support.dell.com support.jp.dell.com (Japan only) support.euro.dell.com (Europe only) • Dell Support e-mail addresses [email protected] [email protected] 190 Getting Help

Section	Page
Contents	3
Finding Information	15
About Your Computer	21
Determining Your Computer’s Configuration	21
Front View	22
Left Side View	27
Right Side View	29
Back View	31
Bottom View	33
Setting Up Your Computer	35
Connecting to the Internet	35
Setting Up Your Internet Connection	36
Transferring Information to a New Computer	37
Microsoft Windows XP	37
Microsoft Windows Vista™	41
Setting Up a Printer	41
Printer Cable	41
Connecting a USB Printer	42
Power Protection Devices	43
Surge Protectors	43
Line Conditioners	44
Uninterruptible Power Supplies	44
Using the Display	45
Adjusting Brightness	45
Switching the Video Image From Your Computer Display to a Projector	45
Setting Display Resolution and Refresh Rate	45
Microsoft® Windows XP®	46
Windows Vista®	46
Using the Keyboard and Touch Pad	47
Numeric Keypad	47
Key Combinations	47
System Functions	47
Display Functions	47
Battery	47
Power Management	48
Microsoft® Windows® Logo Key Functions	48
Dell™ QuickSet Key Combinations	48
Adjusting Keyboard Settings	48
Touch Pad	49
Customizing the Touch Pad	50
Using a Battery	51
Battery Performance	51
Checking the Battery Charge	52
Dell™ QuickSet Battery Meter	52
Microsoft® Windows® Battery Meter	53
Charge Gauge	53
Low-Battery Warning	54
Conserving Battery Power	54
Configuring Power Management Settings	54
Using the Sleep Power State	55
Charging the Battery	55
Replacing the Battery	56
Storing a Battery	57
Using Multimedia	59
Playing Media	59
Playing Media Using Dell Travel Remote	61
Copying CD and DVD Media	62
How to Copy a CD or DVD	62
Using Blank CD or DVD Media	63
Helpful Tips	64
Adjusting the Volume	64
Adjusting the Picture	65
Using Dell MediaDirect™	65
Connecting Your Computer to a TV or Audio Device	66
S-Video and Standard Audio	69
S-Video and S/PDIF Digital Audio	70
Composite Video and Standard Audio	72
Composite Video and S/PDIF Digital Audio	74
Component Video and Standard Audio	76
Component Video and S/PDIF Digital Audio	79
Enabling the Display Settings for a TV	82
Using ExpressCards	85
ExpressCard Blanks	85
Installing an ExpressCard	86
Removing an ExpressCard or Blank	87
Using the Memory Card Reader	89
Memory Card Blanks	89
Installing a Memory Card	89
Removing a Memory Card or Blank	90
Setting Up and Using Networks	91
Connecting a Network or Broadband Modem Cable	91
Setting Up a Network	92
Wireless Local Area Network	92
What You Need to Establish a WLAN Connection	92
Checking Your Wireless Network Card	93
Setting Up a New WLAN Using a Wireless Router and a Broadband Modem	94
Connecting to a WLAN	95
Mobile Broadband (or Wireless Wide Area Network)	96
What You Need to Establish a Mobile Broadband Network Connection	97
Checking Your Dell™ Mobile Broadband Card	97
Connecting to a Mobile Broadband Network	98
Enabling/Disabling the Dell Mobile Broadband Card	99
Dell Wi-Fi Catcher™ Network Locator	99
Securing Your Computer	101
Security Cable Lock	101
Passwords	101
If Your Computer Is Lost or Stolen	102
Troubleshooting	105
Dell Technical Update Service	105
Dell Diagnostics	105
Dell Support Center	110
Dell Support	110
Dell PC TuneUp	111
Dell PC Checkup	112
Dell Network Assistant	112
DellConnect	112
Drive Problems	113
Optical drive problems	113
Hard drive problems	114
E-Mail, Modem, and Internet Problems	115
Error Messages	117
ExpressCard Problems	122
IEEE 1394 Device Problems	123
Keyboard Problems	123
External Keyboard problems	123
Unexpected characters	124
Lockups and Software Problems	125
The computer does not start	125
The computer stops responding	125
A program stops responding or crashes repeatedly	125
A program is designed for an earlier Microsoft® Windows® operating system	126
A solid blue screen appears	126
Dell MediaDirect problems	126
Other software problems	127
Memory Problems	128
Network Problems	128
Mobile Broadband (Wireless Wide Area Network [WWAN])	129
Power Problems	129
Printer Problems	131
Scanner Problems	132
Sound and Speaker Problems	133
No sound from integrated speakers	133
No sound from external speakers	133
No sound from headphones	134
Remote Control Problems	134
Touch Pad or Mouse Problems	134
Video and Display Problems	135
If the display is blank	135
If the display is difficult to read	136
If only part of the display is readable	137
Drivers	137
What Is a Driver?	137
Identifying Drivers	137
Reinstalling Drivers and Utilities	138
Troubleshooting Software and Hardware Problems	141
Restoring your Microsoft Windows Operating System	142
Restoring Windows Vista®	142
Restoring Windows XP	147
Adding and Replacing Parts	153
Before You Begin	153
Recommended Tools	153
Turning Off Your Computer	153
Before Working Inside Your Computer	154
Hard Drive	155
Removing the Hard Drive	156
Replacing the Hard Drive	157
Returning a Hard Drive to Dell	158
Optical Drive	158
Removing the Optical Drive	158
Hinge Cover	159
Removing the Hinge Cover	160
Replacing the Hinge Cover	160
Keyboard	161
Removing the Keyboard	161
Replacing the Keyboard	162
Memory	163
Removing the DIMM A Memory Module	164
Replacing the DIMM A Memory Module	165
Removing the DIMM B Memory Module	166
Replacing the DIMM B Memory Module	168
Subscriber Identity Module	169
Wireless Mini-Cards	170
Removing a WLAN Card	171
Replacing a WLAN Card	173
Removing a Mobile Broadband or WWAN Card	174
Replacing a Mobile Broadband or WWAN Card	177
Removing a WPAN Card	178
Replacing a WPAN Card	179
Flash Cache Module	179
Removing the FCM	179
Replacing the FCM	180
Internal Card With Bluetooth® Wireless Technology	181
Removing the Card	181
Coin-Cell Battery	182
Removing the Coin-Cell Battery	182
Replacing the Coin-Cell Battery	183
Dell™ QuickSet Features	185
Traveling With Your Computer	187
Identifying Your Computer	187
Packing the Computer	187
Travel Tips	188
Traveling by Air	188
Getting Help	189
Obtaining Assistance	189
Technical Support and Customer Service	190
DellConnect	190
Online Services	190
AutoTech Service	191
Automated Order-Status Service	191
Problems With Your Order	191
Product Information	192
Returning Items for Warranty Repair or Credit	192
Before You Call	193
Contacting Dell	195
Specifications	197
Appendix	205
Using the System Setup Program	205
Viewing the System Setup Screen	206
System Setup Screen	206
Commonly Used Options	206
Cleaning Your Computer	208
Computer, Keyboard, and Display	208
Touch Pad	209
Mouse	209
Media	210
Dell Technical Support Policy (U.S. Only)	210
Definition of \	211
Definition of \	211
FCC Notice (U.S. Only)	211
FCC Class B	211
Macrovision Product Notice	213
Glossary	215