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Epson WF-M1030 Users Guide - Page 71

Solving Problems, Checking for Software Updates, Product Light Status, Software Update, Maintenance - driver

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Solving Problems Check these sections for solutions to problems you may have using your product. Checking for Software Updates Product Light Status Running a Product Check Solving Setup Problems Solving Network Problems Solving Paper Problems Solving Problems Printing from a Computer Solving Page Layout and Content Problems Solving Print Quality Problems When to Uninstall Your Product Software Where to Get Help Checking for Software Updates Periodically, it's a good idea to check Epson's support website for free updates to your product software. Visit the driver download site at (U.S. downloads or Canadian downloads). You can also manually update the software by selecting Software Update here: • Right-clicking the product icon in the Windows taskbar • On the Maintenance tab in the printer settings window • On the Start screen (Windows 8) or in the EPSON program group under your product name (other Windows versions) Parent topic: Solving Problems Product Light Status You can often diagnose problems with your product by checking its lights. 71

Section	Page
Contents	3
Product Basics	8
Printer Parts Locations	8
Printer Parts - Top	8
Printer Parts - Back	9
Printer Parts - Inside	10
Printer Parts - Control Panel Buttons and Lights	10
The Power Off and Sleep Timers	11
Changing the Power Off and Sleep Timer Settings - Windows	11
Changing the Power Off and Sleep Timer Settings - Mac OS X	12
Loading Paper	14
Loading Paper for Documents	14
Loading Envelopes	16
Paper Loading Capacity	18
Available EPSON Papers	19
Paper or Media Type Settings	20
Printing From a Computer	22
Printing with Windows	22
Selecting Basic Print Settings - Windows	22
Print Quality Options - Windows	24
Multi-Page Printing Options - Windows	25
Selecting Double-sided Printing Settings - Windows	25
Double-sided Printing Options - Windows	27
Selecting Additional Layout and Print Options - Windows	27
Custom Tone Correction Options - Windows	29
Image Options and Additional Settings - Windows	30
Header/Footer Settings - Windows	30
Selecting a Printing Preset - Windows	31
Printing Your Document - Windows	32
Selecting Default Print Settings - Windows	33
Changing the Language of the Printer Software Screens	34
Changing Automatic Update Options	35
Printing with Mac OS X	36
Selecting Basic Print Settings - Mac OS X	37
Print Quality Options - Mac OS X	40
Selecting Page Setup Settings - Mac OS X	40
Selecting Print Layout Options - Mac OS X	41
Selecting Printing Preferences - Mac OS X	42
Printing Preferences - Mac OS X	42
Printing Your Document - Mac OS X	43
Checking Print Status - Mac OS X	44
Cancelling Printing Using a Product Button	44
Replacing the Ink Cartridge	45
Check Cartridge Status	45
Checking Cartridge Status Lights	45
Checking Cartridge Status with Windows	46
Checking Cartridge Status with Mac OS X	48
Purchase Epson Ink Cartridges	49
Ink Cartridge Part Numbers	49
Removing and Installing the Ink Cartridge	50
Replacing the Ink Cartridge Using a Computer Utility	54
Adjusting Print Quality	56
Print Head Maintenance	56
Print Head Nozzle Check	56
Checking the Nozzles Using the Product Buttons	56
Checking the Nozzles Using a Computer Utility	58
Print Head Cleaning	61
Cleaning the Print Head Using the Product Buttons	61
Cleaning the Print Head Using a Computer Utility	62
Print Head Alignment	65
Aligning the Print Head Using a Computer Utility	65
Cleaning the Paper Guide	67
Cleaning and Transporting the Product	68
Cleaning the Product	68
Transporting the Product	68
Solving Problems	71
Checking for Software Updates	71
Product Light Status	71
Running a Product Check	73
Solving Setup Problems	75
Noise After Ink Installation	75
Software Installation Problems	75
Solving Network Problems	76
Product Cannot Connect to a Wireless Router or Access Point	76
Network Software Cannot Find Product on a Network	77
Product Does Not Appear in Mac OS X Printer Window	78
Cannot Print Over a Network	78
Printing a Network Status Sheet	79
Solving Paper Problems	79
Paper Feeding Problems	79
Paper Jam Problems	80
Paper Ejection Problems	81
Solving Problems Printing from a Computer	82
Nothing Prints	82
Noise Occurs, But Nothing Prints	83
Noise When Product Sits for a While	83
Product Icon Does Not Appear in Windows Taskbar	83
Error After Cartridge Replacement	84
Printing is Slow	84
Solving Page Layout and Content Problems	85
Inverted Image	86
Too Many Copies Print	86
Blank Pages Print	86
Incorrect Margins on Printout	87
Incorrect Characters Print	87
Incorrect Image Size or Position	88
Slanted Printout	88
Solving Print Quality Problems	89
White or Dark Lines in Printout	89
Blurry or Smeared Printout	90
Faint Printout or Printout Has Gaps	91
Grainy Printout	92
When to Uninstall Your Product Software	93
Uninstalling Printing Software - Windows	93
Uninstalling Product Software - Mac OS X	94
Where to Get Help	94
Technical Specifications	96
EPEAT Registration	96
Windows System Requirements	96
Mac System Requirements	97
Printing Specifications	97
Paper Specifications	97
Printable Area Specifications	98
Ink Cartridge Specifications	100
Dimension Specifications	101
Electrical Specifications	101
Environmental Specifications	102
Interface Specifications	102
Network Interface Specifications	102
Safety and Approvals Specifications	103
Notices	104
FCC Compliance Statement	104
Software Notices	105
Trademarks	108
Copyright Notice	108
A Note Concerning Responsible Use of Copyrighted Materials	109
Default Delay Times for Power Management for Epson Products	109