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Gateway One 8512740 - Gateway One Hardware Guide - Page 110

Telephone numbers, Self-help

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CHAPTER 5: Troubleshooting • See the troubleshooting section of this chapter. Warning To avoid bodily injury, do not attempt to troubleshoot your computer problem if: • Power cords or plugs are damaged • Liquid has been spilled into your computer • Your computer was dropped Instead, unplug your computer and contact a qualified computer technician. • Have your customer ID, serial number, and order number available, along with a detailed description of your problem, including the exact text of any error messages, and the steps you have taken. • Make sure that your computer is nearby at the time of your call. The technician may have you follow troubleshooting steps. Telephone numbers To reach Customer Care, refer to the telephone number on your computer's Customer Care label. Self-help If you have how-to questions about using your Gateway-supplied hardware or software, see the following resources: • The printed or online documentation that came with your hardware or software. In many cases, additional product information and online documentation for Gateway-supplied hardware can be found in our Web site's Documentation Library. • This Reference Guide and your online User Guide. • The software publisher's Web site. Help For more how-to information about Windows, click Start, then click Help and Support. Type the keyword practice in the Search Help box, then press ENTER. 104

Section	Page
Contents	3
About This Guide	7
About this guide	8
For more information	8
Accessing your online User Guide	8
To access your User Guide:	8
Gateway contact information	9
Microsoft Certificate of Authenticity	9
Setting Up and Getting Started	11
Checking out your computer	12
Front	12
Back	13
Sides	14
Power module	16
Working safely and comfortably	17
Reducing eye strain	18
Setting up your computer desk and chair	19
Sitting at your computer	19
Avoiding discomfort and injury from repetitive strain	19
Preparing power connections	20
Protecting from power source problems	20
Connecting power	21
To connect power:	21
Connecting to a broadband modem or network	22
To connect to a broadband modem or to an Ethernet network:	22
Setting up the keyboard and mouse	23
Installing keyboard batteries	23
To install the keyboard batteries:	23
Installing mouse batteries	24
To install the mouse batteries:	24
Starting your computer	25
To start your computer:	25
Waking up your computer	26
Turning off and restarting your computer	26
Turning off your computer	26
To put your computer to sleep:	26
To turn off your computer:	27
Restarting (rebooting) your computer	27
To restart your computer:	27
Using the keyboard and mouse	28
Syncing the keyboard and mouse	28
To sync your keyboard and mouse with your computer:	28
Using the keyboard	29
Storing your keyboard	30
Using the mouse	30
Mouse components	30
Controlling the mouse	31
Using the remote control	32
Installing remote control batteries	32
To install the remote control batteries:	32
Understanding the remote control buttons	34
Storing the remote control	36
Using the DVD-RW drive	36
Loading a disc	36
To load a disc:	36
Ejecting an optical disc	37
To eject an optical disc:	37
Playing discs	37
Playing a CD	37
Playing a DVD	37
Creating discs	38
Recording to optical discs	38
Creating audio and video files	38
Copying optical discs	38
Using the memory card reader	38
Memory card types	39
Using a memory card	39
To insert and remove a memory card:	39
Connecting peripheral devices	40
Connecting the TV tuner	40
To connect the TV tuner:	41
Connecting the Web cam	45
To connect the Web cam:	46
Installing a printer, scanner, or other device	47
Connecting the dial-up modem	47
To connect the dial-up modem:	47
Adjusting the volume	48
To adjust the overall volume using hardware controls:	48
To adjust the volume from Windows:	48
Upgrading Your Computer	51
Opening and closing the case	52
To open and close the case:	52
Installing memory	54
To install or replace memory:	54
Upper memory slot	55
Adding or replacing a hard drive	56
To add or replace a hard drive:	56
Adding or replacing Mini PCI cards	57
To add or replace a Mini PCI card:	57
Replacing the DVD-RW drive	58
To replace the DVD-RW drive:	58
Installing or replacing the graphics card	61
To install or replace the graphics card:	61
Changing the system battery	62
To replace the battery:	62
Maintaining Your Computer	65
Setting up a maintenance schedule	66
Caring for your computer	67
Changing batteries	67
Cleaning your computer	68
Cleaning the exterior	68
Cleaning the keyboard	69
To clean the keyboard:	69
Cleaning the mouse	69
To clean the mouse:	69
Cleaning optical discs	69
To clean an optical disc:	69
Updating Windows	70
Using BigFix	70
To start BigFix:	70
Managing hard drive space	71
Checking hard drive space	71
To check hard drive space:	71
Deleting unnecessary files	72
To delete unnecessary files:	72
Checking the hard drive for errors	73
To check the hard drive for errors:	73
Defragmenting the hard drive	74
To defragment the hard drive:	75
Backing up files	75
To back up files:	76
Scheduling maintenance tasks	77
To start the Task Scheduler:	77
Moving from your old computer	78
Transferring files and settings automatically	78
To move files and settings from your old computer:	78
Transferring files and settings manually	79
Finding your documents	79
To find files in the documents folder:	79
Finding other files	80
To find files using Find or Search:	80
Troubleshooting	81
Safety guidelines	82
First steps	82
Troubleshooting	83
Audio	83
CD drive	83
Display	83
The screen resolution is not correct	83
The computer is running, but there is no picture	83
The color is not uniform	83
The text on the display is dim or difficult to read	83
DVD-RW drive	84
The computer does not recognize a disc in the optical disc drive	84
An audio CD does not produce sound	84
A DVD movie will not play	85
Ethernet	85
You cannot see the other computers on your network	86
Your Ethernet network is running slower than you expect	86
File management	86
A file was accidentally deleted	86
To restore deleted files:	87
You need to restore your computer to a working condition	87
Hard drive	87
You see an “Insufficient disk space” error message	87
You see a “Data error” message	87
The hard drive cannot be accessed, or you see a “General failure reading drive C” error message	87
Internet	88
You cannot connect to the Internet	88
You see an “Unable to locate host” message and are unable to browse the Internet	88
Connecting to a Web site takes too long	88
People are sending you e-mail messages, but you have not received any mail	89
Keyboard	89
The keyboard does not work	89
A keyboard character keeps repeating or you see a “keyboard stuck” or “key failure” error message	89
Liquid spilled in the keyboard	89
Media Center	89
You need to burn programs that were recorded with your computer to a DVD using Media Center	90
You want to play recorded programs on other computers	90
You get a “Download Error” message when Media Center tries to update the Program Guide	90
Memory	90
You see a “Memory error” message	90
To run the Memory Diagnostic Tool:	90
You see a “Not enough memory” error message	90
Memory card reader	91
The drive letters for the memory card slot does not appear in the Computer window	91
Modem (cable or DSL)	91
My computer cannot connect to the Internet.	91
Modem (dial-up)	91
Your modem does not dial or does not connect	91
To check the dialing properties:	91
You cannot connect to the Internet	93
Your dial-up modem dongle does not connect at 56K	93
The modem is not recognized by your computer	93
To run modem diagnostics:	93
The modem is noisy when it dials and connects	94
To turn down the modem volume:	94
Mouse	95
The mouse does not work	95
The mouse works erratically	95
Networks	95
You cannot connect to your company network	95
Passwords	95
Your computer does not accept your password	95
Power	96
Your computer will not turn on	96
Printer	96
The printer will not turn on	96
The printer is on but will not print	96
To set a default printer:	96
You see a “Printer queue is full” error message	97
Remote control	97
You just installed the batteries, but the remote control does not work.	97
Sound	97
You are not getting sound from the internal NXT SoundVu speakers	97
You are not getting sound from your external speakers	97
Recovering your system	98
Recovering pre-installed software and drivers	99
Preparing for software and device driver recovery	99
To create discs for recovering pre-installed software and drivers:	99
Recovering pre-installed software and drivers using Gateway Recovery Center	101
To recover specific drivers and software:	101
Recovering pre-installed software and drivers using recovery discs	103
To recover software and drivers using recovery discs:	103
Using Microsoft System Restore	104
To restore using Microsoft System Restore:	105
Manually creating a restore point	106
To manually create a restore point:	106
Recovering your system to its factory condition	107
To delete everything on your hard drive and re-install all factory software:	107
Recovering your system using the Windows DVD	108
To completely re-install Windows:	108
Telephone support	109
Before calling Gateway Customer Care	109
Telephone numbers	110
Self-help	110
Tutoring	111
Training	111
Legal Notices	113
If your computer has a DVD-compatible drive and an analog TV Out port, the following paragraph applies:	121
A	123
B	123
C	123
D	124
E	124
F	124
G	125
H	125
I	125
J	125
K	125
L	125
M	125
N	126
O	126
P	126
R	127
S	127
T	128
U	128
V	129
W	129
X	129