Gateway One 8512740 - Gateway One Hardware Guide - Page 91
Memory card reader, Modem cable or DSL, Modem dial-up
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www.gateway.com Memory card reader The drive letters for the memory card slot does not appear in the Computer window • The memory card reader was temporarily uninstalled using the Remove Hardware icon in the system tray. Reboot your computer, and your card reader will be re-installed. Modem (cable or DSL) My computer cannot connect to the Internet. • Make sure that your modem is connected to the network jack on the power module. • See the documentation that came with your modem for additional troubleshooting information. Modem (dial-up) See also "Internet" on page 82. Your modem does not dial or does not connect • If you are using the dial-up modem USB dongle, make sure that the modem cable is plugged into the modem jack on the dongle and not the Ethernet network jack on the power module. • Make sure that your computer is connected to the telephone line and the telephone line has a dial tone. • Make sure that the modem cable is less than 6 feet (1.8 meters) long. The longer the cable, the more static may be on the line. • Remove any line splitters or surge protectors from your telephone line, then check for a dial tone by plugging a working telephone into the telephone wall jack. • If you have additional telephone services such as call waiting, call messaging, or voice mail, make sure that all messages are cleared and call waiting is disabled before using the modem. Contact your telephone service to get the correct code to temporarily disable the service. Also make sure that the modem dialing properties are set correctly. To check the dialing properties: 1 Click (Start), then click Control Panel. The Control Panel window opens. 85