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HP 1012 HP LaserJet 1010 series printer - User Guide - Page 65

Problemsolving

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6 Problemsolving This chapter provides information on the following topics: ● Finding the solution ● Status light patterns ● Media handling problems ● Printed page is different than what appeared on screen ● Printer software problems ● Improving print quality ● Clearing jams ● Changing the pickup roller ● Cleaning the pickup roller ● Changing the printer separation pad ENWW Problemsolving 57

Section	Page
Contents	5
1 Printer basics	9
Quick access to more information	10
WWW links for drivers, software, and support	10
User guide links	10
Where to look for more information	10
Printer configurations	11
hpLaserJet1010	11
hpLaserJet1012	11
hpLaserJet1015	11
Printer features	12
Print with excellent quality	12
Save time	12
Save money	12
Create professional documents	12
Walk around	13
hp LaserJet 1010 series printer	13
Printer control panel	15
Media paths	16
Main input tray	16
Priority input tray	16
Printer media guides	16
Output bin	17
Print cartridge access	18
Print cartridge door	18
Printer software	19
Supported operating systems	19
Installing printer software	19
Printer properties (driver)	21
Print setting priorities	22
Printer properties online help	22
Software for Macintosh computers	23
Printer connections	24
USB connections	24
Parallel connections	24
2 Media	25
Choosing paper and other media	26
Media to avoid	27
Media that may damage the printer	27
Optimizing print quality for media types	28
Loading media	29
Main input tray	29
Priority input tray	29
Specific types of media	29
Printing on transparencies or labels	30
To print transparencies or labels	30
Printing on envelopes	31
Printing one envelope	31
Printing multiple envelopes	32
Printing on letterhead and preprinted forms	34
To print letterhead or preprinted forms	34
Printing on custom-sized media and cardstock	35
To print on custom-sized media or cardstock	35
3 Printing tasks	37
Printing watermarks	38
Accessing the watermark feature	38
Printing multiple pages on a single sheet of paper (N-up printing)	39
Accessing the multiple pages per sheet feature	39
Printing on both sides of the paper (manual duplexing)	40
To manually duplex	40
Printing booklets	42
Canceling a print job	44
Understanding print quality settings	45
Using EconoMode (Saves toner)	46
4 Maintenance	47
Using HP print cartridges	48
HP policy on non-HP print cartridges	48
Storing print cartridges	49
Print cartridge life expectancy	50
Saving toner	51
Changing the print cartridge	52
Cleaning the printer	54
Cleaning the print cartridge area	54
Cleaning the printer media path	56
5 Managing the printer	57
Printer information pages	58
Demo page	58
Configuration report	58
Using the hp toolbox	59
Supported operating systems	59
Supported browsers	59
To view hptoolbox	59
hptoolbox sections	60
Other links	60
Status tab	61
Troubleshooting tab	61
Alerts tab	62
Documentation tab	62
Advanced printer settings window	63
6 Problemsolving	65
Finding the solution	66
Step 1: Is the printer set up correctly?	66
Step 2: Is the Ready light on?	66
Step 3: Can you print a demo page?	66
Step 4: Is the print quality acceptable?	67
Step 5: Is the printer communicating with the computer?	67
Step 6: Does the printed page look like you expected?	67
Status light patterns	68
Media handling problems	70
Printed page is different than what appeared on screen	71
Printer software problems	72
Improving print quality	73
Light print or faded	73
Toner specks	73
Dropouts	73
Vertical lines	74
Gray background	74
Toner smear	74
Loose toner	74
Vertical repetitive defects	75
Misformed characters	75
Page skew	75
Curl or wave	75
Wrinkles or creases	76
Toner scatter outline	76
Clearing jams	77
Typical media jam locations	77
Removing a jammed page	78
Cleaning the pickup roller	80
Changing the pickup roller	81
Changing the printer separation pad	84
A Printer specifications	87
Specifications	88
FCC compliance	91
Environmental product stewardship program	92
Protecting the environment	92
Material safety data sheet	94
Regulatory statements	95
Declaration of Conformity	95
Laser safety statement	96
Canadian DOC regulations	96
Korean EMI statement	96
VCCI statement (Japan)	96
Laser statement for Finland	97
B Media specifications	99
Printer media specifications	100
Supported media sizes	101
Guidelines for using media	102
Paper	102
Labels	103
Transparencies	103
Envelopes	104
Card stock and heavy media	105
C Warranty and licensing	107
Hewlett-Packard software license agreement	108
Hewlett-Packard limited warranty statement	109
Limited warranty for print cartridge life	110
Hardware service	111
Extended warranty	112
Guidelines for repacking the printer	113
How to contact HP	114
D Ordering supplies	115
Ordering supplies	115