HP 17-p000 17-p199 - Maintenance and Service Guide
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- HP 17-p000 | 17-p199 - Maintenance and Service Guide - Page 1
HP 17 Notebook AMD models 17-p000 -17-p199 Maintenance and Service Guide - HP 17-p000 | 17-p199 - Maintenance and Service Guide - Page 2
DTS, Inc. © DTS, Inc. All Rights Reserved . Product notice This guide describes features that are common to most models. Some features may not be available for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should - HP 17-p000 | 17-p199 - Maintenance and Service Guide - Page 3
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional - HP 17-p000 | 17-p199 - Maintenance and Service Guide - Page 4
iv Safety warning notice - HP 17-p000 | 17-p199 - Maintenance and Service Guide - Page 5
17 Mass storage devices ...18 Miscellaneous parts ...18 4 Removal and replacement procedures preliminary requirements 21 Tools required ...21 Service considerations ...21 Plastic parts ...21 Cables and connectors ...21 Drive handling ...22 Grounding guidelines ...22 Electrostatic discharge damage - HP 17-p000 | 17-p199 - Maintenance and Service Guide - Page 6
6 Removal and replacement procedures for Authorized Service Provider parts 29 Component replacement procedures ...29 Base enclosure ...30 Display panel ...34 WLAN module ...42 TouchPad button board ...44 Battery Board (select models only - HP 17-p000 | 17-p199 - Maintenance and Service Guide - Page 7
10 Using HP PC Hardware Diagnostics (UEFI) in Windows 8.1 71 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 71 11 Specifications ...73 Computer specifications ...73 43.9-cm (17.3-in) display specifications ...74 Hard drive specifications ...75 DVD±RW SuperMulti DL Drive - HP 17-p000 | 17-p199 - Maintenance and Service Guide - Page 8
viii - HP 17-p000 | 17-p199 - Maintenance and Service Guide - Page 9
A76M FCH AMD Integrated SOC FCH Graphics Internal graphics: AMD Radeon™ R6 Graphic AMD Radeon™ R5 Graphics AMD Radeon™ R4 Graphics AMD Radeon™ R2 Graphics Support HD Decode, DX11, and HDMI Panel 16:9 Ultra Wide Aspect Ratio (17.3 in 43.9 cm), HD+WLED, SVA, BrightView, 1366×768 display, 6.0 mm - HP 17-p000 | 17-p199 - Maintenance and Service Guide - Page 10
One half-size mini-card slot for WLAN expansion External media card HP Multi-Format Digital Media Card Reader Support SD/SDHC/SDXC Push-Push Insertion/Removal Ports HDMI version 1.4 supporting up to 1920 ×1080 @ 60Hz Hot Plug/unplug and auto detect for correct output to wide-aspect vs. standard - HP 17-p000 | 17-p199 - Maintenance and Service Guide - Page 11
45-W Smart nPFC, 3 pin, RC 4.5mm connector (models with UMA graphics only) 1 meter power cord Security Security Lock Operating system Preinstalled: ● Windows 10 ● Windows 8.1 ● FreeDos 2.0 Serviceability End-user replaceable parts: ● AC adapter ● Battery ● Optical drive 3 - HP 17-p000 | 17-p199 - Maintenance and Service Guide - Page 12
4 Chapter 1 Product description - HP 17-p000 | 17-p199 - Maintenance and Service Guide - Page 13
2 External component identification 5 - HP 17-p000 | 17-p199 - Maintenance and Service Guide - Page 14
stereo speakers, headphones, jack earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional microphone-only devices. WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds - HP 17-p000 | 17-p199 - Maintenance and Service Guide - Page 15
Left side Component (1) Power connector (2) AC adapter/battery light (3) Security cable slot (4) RJ-45 (network) jack/status lights (5) Vents (2) (6) HDMI port (7) USB 3.0 port (8) USB 2.0 port (9) Memory card reader Description Connects an AC adapter. ● White: The AC adapter is - HP 17-p000 | 17-p199 - Maintenance and Service Guide - Page 16
Component Display Description 2. Insert the card into the memory card reader, and then press in on the card until it is firmly seated. To remove a card: ▲ Press in on the card, and then remove it from the memory card reader. Component Description (1) Internal display switch Turns off the - HP 17-p000 | 17-p199 - Maintenance and Service Guide - Page 17
Top TouchPad Component (1) (2) (3) TouchPad zone Left TouchPad button Right TouchPad button Lights Description Reads your finger gestures to move the pointer or activate items on the screen. Functions like the left button on an external mouse. Functions like the right button on an external mouse - HP 17-p000 | 17-p199 - Maintenance and Service Guide - Page 18
Component (1) (2) Caps lock light Mute light Description On: Caps lock is on, which switches the key input to all capital letters. ● Amber: Computer sound is off. ● Off: Computer sound is on. Buttons and speakers (select products only) Component (1) Power button (2) Speakers Description ● - HP 17-p000 | 17-p199 - Maintenance and Service Guide - Page 19
Keys Component (1) (2) (3) esc key fn key Windows key (4) Action keys (5) num lock key (6) Integrated numeric keypad Description Displays system information when pressed in combination with the fn key. Executes frequently used system functions when pressed in combination with the esc key, - HP 17-p000 | 17-p199 - Maintenance and Service Guide - Page 20
Bottom Component (1) Battery lock (2) Battery bay (3) Vents (6) (4) Battery release latch Description Locks the battery in the battery bay. Holds the battery. Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent - HP 17-p000 | 17-p199 - Maintenance and Service Guide - Page 21
Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Computer major components 13 - HP 17-p000 | 17-p199 - Maintenance and Service Guide - Page 22
Item (1) Component Display assembly [17.3 in 43.9 cm] HD+ non-touch screen 14 Chapter 3 Illustrated parts catalog Spare part number - HP 17-p000 | 17-p199 - Maintenance and Service Guide - Page 23
Item Component Spare part number NOTE: For display assembly spare part information, see Display assembly subcomponents on page 17. (2) Top cover/keyboard (the keyboard and top cover are spared together) For use in Belgium 809983-A41 For use in the Czech Republic and Slovakia 809983-FL1 For - HP 17-p000 | 17-p199 - Maintenance and Service Guide - Page 24
Item (9) (10) (11) (12) (13) (14) (15) (16) (17) (18) (19) (20) Component AMD E1-6010 (1.35 GHz up to 1 MB L2), dual core 10 W, Max DDR3L-1333 Power connector (includes cable) Memory module (PC3L, 12800, DDR3L-160 ): 8 GB 4 GB 2 GB Fan RTC battery Heat sink assembly (includes replacement thermal - HP 17-p000 | 17-p199 - Maintenance and Service Guide - Page 25
Display assembly subcomponents Item Component Spare part number (1) Display bezel (includes screw covers) 809982-001 (2) Hinges (left and right, includes screw covers) 763706-001 (3) Raw display panel (16:9 Ultra Wide Aspect Ratio [17.3 in, 43.9 cm ]; includes screw covers) 810319-001 - HP 17-p000 | 17-p199 - Maintenance and Service Guide - Page 26
Mass storage devices Item (1) (2) Component Spare part number Hard drive (does not include the hard drive rubber bracket, hard drive connector cable, or screws) 500 GB 5400 rpm 7 mm/ 9.5 mm SATA 2.5 in 778186-005 750 GB, 5400 rpm, 9.5 mm SATA 2.5 in 778190-005 1 TB, 5400 rpm 9.5 mm SATA 2.5 - HP 17-p000 | 17-p199 - Maintenance and Service Guide - Page 27
Component For use in Europe, the Middle East, and Africa For use in North America For use in Switzerland For use in the United Kingdom and Singapore Rubber Kit (includes front and rear feet) Screw Kit HDMI to VGA adapter Spare part number 755530-021 755530-001 755530-111 755530-031 763714-001 - HP 17-p000 | 17-p199 - Maintenance and Service Guide - Page 28
20 Chapter 3 Illustrated parts catalog - HP 17-p000 | 17-p199 - Maintenance and Service Guide - Page 29
plastic parts. Use care when handling the plastic parts. Apply pressure only at the points designated in the maintenance instructions. Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable - HP 17-p000 | 17-p199 - Maintenance and Service Guide - Page 30
Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is - HP 17-p000 | 17-p199 - Maintenance and Service Guide - Page 31
material. ● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● When fixtures must directly contact dissipative surfaces, use fixtures made only of static - HP 17-p000 | 17-p199 - Maintenance and Service Guide - Page 32
with ground cords of one megohm resistance ● Static-dissipative tables or floor mats with hard ties to the ground ● Field service kits ● Static awareness labels ● Material-handling packages ● Nonconductive plastic bags, tubes, or boxes ● Metal tote boxes ● Electrostatic voltage levels and - HP 17-p000 | 17-p199 - Maintenance and Service Guide - Page 33
on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE as five screws that must be removed, replaced, and/or loosened when servicing Customer Self-Repair parts. Make special note of each screw size and - HP 17-p000 | 17-p199 - Maintenance and Service Guide - Page 34
Battery Description 4-cell, 41 WHr 2.8 AH Li-ion battery Spare part number 756743-001 Before removing the battery, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating - HP 17-p000 | 17-p199 - Maintenance and Service Guide - Page 35
Optical drive NOTE: The optical drive spare part kit includes the optical drive connector board and cable. The optical drive connector board and cable are removed when removing the system board and not part of the customer replacement procedure of the optical drive. Description Optical drive, DVD - HP 17-p000 | 17-p199 - Maintenance and Service Guide - Page 36
2. Use a flat tool to press on the optical drive bracket tab (2) to release the optical drive. 3. Remove the optical drive from the computer. NOTE: The optical drive bracket is included with the optical drive. Reverse this procedure to reassemble and install the optical drive. 28 Chapter 5 Removal - HP 17-p000 | 17-p199 - Maintenance and Service Guide - Page 37
and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. CAUTION: Components described in this chapter should only be accessed by an authorized service provider. Accessing these parts - HP 17-p000 | 17-p199 - Maintenance and Service Guide - Page 38
the computer face down, and remove the rubber feet (1), the two screws (2) and lift the end caps (3). 30 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 17-p000 | 17-p199 - Maintenance and Service Guide - Page 39
2. Remove the ten Phillips screws. Component replacement procedures 31 - HP 17-p000 | 17-p199 - Maintenance and Service Guide - Page 40
cover. NOTE: Use a thin, non-conductive tool to lift the top cover. 5. Carefully disconnect the following cables: 32 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 17-p000 | 17-p199 - Maintenance and Service Guide - Page 41
● Power button cable (1) ● Keyboard cable (2) ● TouchPad cable (3) Lift the top cover (4) to remove it from the computer. Reverse this procedure to install the top cover and base enclosure. Component replacement procedures 33 - HP 17-p000 | 17-p199 - Maintenance and Service Guide - Page 42
the display cable (1) and disconnect the display connector (2) on the left side base of the display panel. 34 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 17-p000 | 17-p199 - Maintenance and Service Guide - Page 43
3. On the right side, disconnect the WLAN cable (3) and carefully remove the cable from the retaining tabs (4). Component replacement procedures 35 - HP 17-p000 | 17-p199 - Maintenance and Service Guide - Page 44
connector after you have removed the system board. This procedure is to remove the power connector cover. 36 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 17-p000 | 17-p199 - Maintenance and Service Guide - Page 45
the six Phillips screws (1) on the left and one broadhead screw (2) on the right side base of the display panel. Lift the panel up (3). NOTE: Support the display panel as you are removing the screws. 6. Open the panel cover (1), swivel the display panel hinges (2) on both sides and then tilt up - HP 17-p000 | 17-p199 - Maintenance and Service Guide - Page 46
any adhesive that secures the display panel to the back cover and lift the display panel (2) carefully. 38 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 17-p000 | 17-p199 - Maintenance and Service Guide - Page 47
, disconnect the webcamera/microphone connectors (1) and from the routing channel built into the back cover. Carefully release the cable from the channel guides, the guides in the display hinge, and remove the display panel cable (2). Lift the cable to remove it. Component replacement procedures 39 - HP 17-p000 | 17-p199 - Maintenance and Service Guide - Page 48
necessary to replace the WLAN antenna cable, follow these procedures: a. Position the display back cover face up. 40 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 17-p000 | 17-p199 - Maintenance and Service Guide - Page 49
b. Remove the display brackets by removing the eight Phillips and broadhead screws (1) securing the hinge brackets to the back cover, and then lift the brackets (2) to remove them. c. Release the wireless antenna transceivers (1) from the display bezel. (The wireless antenna transceivers are - HP 17-p000 | 17-p199 - Maintenance and Service Guide - Page 50
then receive a warning message, remove the module to restore device functionality, and then contact technical support. Before removing the WLAN module, follow these steps: 1. Shut down the computer. If you up.) 42 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 17-p000 | 17-p199 - Maintenance and Service Guide - Page 51
3. Remove the WLAN module by pulling the module away from the slot at an angle (3). NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration. Component replacement - HP 17-p000 | 17-p199 - Maintenance and Service Guide - Page 52
cable was disconnected earlier from the top cover). Reverse this procedure to install the TouchPad button board. 44 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 17-p000 | 17-p199 - Maintenance and Service Guide - Page 53
Battery Board (select models only) Description Battery board (with cable) Spare part number 763710-001 Before removing the battery board, follow these steps: 1. Disconnect all external devices connected to the computer. 2. Disconnect the power from the computer by first unplugging the power cord - HP 17-p000 | 17-p199 - Maintenance and Service Guide - Page 54
connector (2) from the tabs to remove it. Reverse this procedure to install the optical drive connector board. 46 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 17-p000 | 17-p199 - Maintenance and Service Guide - Page 55
USB board Description USB board Spare part number 767120-001 Before removing the USB board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all - HP 17-p000 | 17-p199 - Maintenance and Service Guide - Page 56
drive cable from the system board (1), and then tilt the hard drive (2) and lift to remove it (3). 48 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 17-p000 | 17-p199 - Maintenance and Service Guide - Page 57
If it is necessary to disassemble the hard drive: ▲ Remove the hard drive cable (1), and then remove the hard drive bracket (2). Component replacement procedures 49 - HP 17-p000 | 17-p199 - Maintenance and Service Guide - Page 58
, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 50 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 17-p000 | 17-p199 - Maintenance and Service Guide - Page 59
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 26), 5. Remove the optical drive (see Optical drive on page 27). 6. Remove the top cover from the base - HP 17-p000 | 17-p199 - Maintenance and Service Guide - Page 60
connector cover if did not remove it when removing the display panel. 4. Remove the six Phillips screws (1). 52 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 17-p000 | 17-p199 - Maintenance and Service Guide - Page 61
5. Lift the system board (2), and then remove the system board (3) by sliding it up and to the right at an angle. Reverse this procedure to install the system board. Speakers Description Speaker Kit (includes left and right front speakers and cables) Spare part number 763717-001 Before removing - HP 17-p000 | 17-p199 - Maintenance and Service Guide - Page 62
on page 27). 6. Remove the top cover from the base enclosure (see Base enclosure on page 30). 54 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 17-p000 | 17-p199 - Maintenance and Service Guide - Page 63
7. Remove the WLAN module (see WLAN module on page 42). 8. Remove the system board (see System board on page 50). Remove the memory module: 1. Turn the system board over. 2. Spread the retaining tabs (1) on each side of the memory module slot to release the memory module. (The memory module tilts up - HP 17-p000 | 17-p199 - Maintenance and Service Guide - Page 64
module (see WLAN module on page 42). 8. Remove the system board (see System board on page 50). 56 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 17-p000 | 17-p199 - Maintenance and Service Guide - Page 65
Remove the power connector cable: NOTE: The power connector cover was removed during the system board removal. 1. Release the metal clip to disconnect the power connector cable (1) from the system board. 2. Disengage the cable from the clips (2). 3. Release the clips (3), and then remove the power - HP 17-p000 | 17-p199 - Maintenance and Service Guide - Page 66
the system board (see System board on page 50). 9. Remove the fan (see Fan on page 57). 58 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 17-p000 | 17-p199 - Maintenance and Service Guide - Page 67
Remove the heat sink: ▲ Loosen the seven captive screws in the order listed on the heat sink (1), and then remove the heat sink (2). NOTE: The heat sink may vary by computer model and may have a different number of screws. The heat sink is marked with the order the screws should be removed in. - HP 17-p000 | 17-p199 - Maintenance and Service Guide - Page 68
board's cable is attached to the base enclosure. Reverse this procedure to install the Power button board. 60 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 17-p000 | 17-p199 - Maintenance and Service Guide - Page 69
. Starting Computer Setup NOTE: An external keyboard or mouse connected to a USB port can be used with Computer Setup only if USB legacy support is enabled. To start Computer Setup, follow these steps: ▲ Start Computer Setup. ● Computers or tablets with keyboards: ▲ Turn on or restart the computer - HP 17-p000 | 17-p199 - Maintenance and Service Guide - Page 70
Computer Setup menus without saving your changes: Select the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions. ‒ or - Select Main, select Ignore Changes and Exit, and then press enter. ● To save your changes and exit Computer Setup menus: Select the Save - HP 17-p000 | 17-p199 - Maintenance and Service Guide - Page 71
Readme.txt, which contains information regarding installing and troubleshooting the file. Determining the BIOS To decide Support Assistant app. ‒ or - Select the question mark icon in the taskbar. 2. Select Updates, and then select Check for updates and messages. 3. Follow the on-screen instructions - HP 17-p000 | 17-p199 - Maintenance and Service Guide - Page 72
that has an .exe extension (for example, filename.exe). The BIOS installation begins. 5. Complete the installation by following the on-screen instructions. NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive. Changing the - HP 17-p000 | 17-p199 - Maintenance and Service Guide - Page 73
. The default configuration can be customized by advanced users. To access the latest documentation on HP Sure Start, go to http://www.hp.com/support, and select your country. Select Drivers & Downloads, and then follow the on-screen instructions. TPM BIOS settings (select products only) 65 - HP 17-p000 | 17-p199 - Maintenance and Service Guide - Page 74
66 Chapter 7 Computer Setup (BIOS), TPM, and HP Sure Start - Windows 10 - HP 17-p000 | 17-p199 - Maintenance and Service Guide - Page 75
contains information regarding installing and troubleshooting the file. Determining the BIOS from the Start screen by typing support, selecting the HP Support Assistant app, selecting My computer, and then follow the on-screen instructions. To check for later BIOS versions, see Downloading a BIOS - HP 17-p000 | 17-p199 - Maintenance and Service Guide - Page 76
, and then select the HP Support Assistant app. ‒ or - From the Windows desktop, click the question mark icon in the taskbar. 2. Click Updates and tune-ups, and then click Check for HP updates now. 3. Follow the on-screen instructions. 4. At the download area, follow these steps: a. Identify the - HP 17-p000 | 17-p199 - Maintenance and Service Guide - Page 77
70. b. Hard drive c. BIOS 3. When the diagnostic tool opens, select the type of diagnostic test you want to run, and then follow the on-screen instructions. On a tablet, press the volume down button to stop a diagnostic test. NOTE: If you need to stop a diagnostic test on computers or tablets with - HP 17-p000 | 17-p199 - Maintenance and Service Guide - Page 78
UEFI for a specific product: 1. Go to http://www.hp.com/support, and then select your country. The HP Support page is displayed. 2. Click Drivers & Downloads. 3. In the 5. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version you want. 70 Chapter 9 HP - HP 17-p000 | 17-p199 - Maintenance and Service Guide - Page 79
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device NOTE: Instructions for downloading HP PC Hardware Diagnostics (UEFI) are provided in English Click the UEFI Download link, and then select Run. Option 2: Support and Drivers pages-Provide downloads for a specific product for earlier and - HP 17-p000 | 17-p199 - Maintenance and Service Guide - Page 80
4. Select your computer model, and then select your operating system. 5. In the Diagnostic section, click HP UEFI Support Environment. - or - Click Download, and then select Run. 72 Chapter 10 Using HP PC Hardware Diagnostics (UEFI) in Windows 8.1 - HP 17-p000 | 17-p199 - Maintenance and Service Guide - Page 81
11 Specifications Computer specifications Metric U.S. Dimensions Depth 279 mm 10.9 in Width 419.5 mm 16.5 in Height (rear) 27.75 mm 1.09 in Weight 2.824 kg 6.23 lb Input power Operating voltage and current 19.5 V dc @ 2.31 A - 45 W Temperature Operating 5°C to 35°C 41°F to 95 - HP 17-p000 | 17-p199 - Maintenance and Service Guide - Page 82
43.9-cm (17.3-in) display specifications Active diagonal size Thickness Resolution Metric 43.9-cm 6.0 mm 1600x900 (HD+WLED) Surface treatment Contrast ratio Brightness Viewing angle Backlight Companion standard BrightView 500:1 (min) 220 nits (typical) SVA WLED LVDS U.S. 17.3-in 0.236 inch 74 - HP 17-p000 | 17-p199 - Maintenance and Service Guide - Page 83
°C *1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. NOTE: Certain restrictions and exclusions apply. Contact technical support for details. 500-GB* 7.0 mm or 9.5 mm 100.45 mm (max) 70.1 mm 92.0 g SATA 600 MB/sec (max) ATA security 2 ms 12 - HP 17-p000 | 17-p199 - Maintenance and Service Guide - Page 84
DVD±RW SuperMulti DL Drive specifications Applicable disc Center hole diameter Disc diameter Standard disc Mini disc Disc thickness Track pitch Access time Random Full stroke Data transfer rate 24X CD-ROM 8X DVD-ROM 24X CD-R 16X CD-RW 8X DVD+R 4X DVD+RW 8X DVD-R 4X DVD-RW 2.4X DVD+R(9) 5X DVD-RAM - HP 17-p000 | 17-p199 - Maintenance and Service Guide - Page 85
recovery media and backups ● Restoring and recovering your system For additional information, refer to the HP support assistant app. ▲ Type support in the taskbar search box, and then select the HP Support Assistant app. ‒ or - Click the question mark icon in the taskbar. IMPORTANT: If you will be - HP 17-p000 | 17-p199 - Maintenance and Service Guide - Page 86
with the computer. You can also find contact information on the HP website. Go to http://www.hp.com/ support, select your country or region, and follow the on-screen instructions. You can use Windows tools to create system restore points and create backups of personal information, see Using Windows - HP 17-p000 | 17-p199 - Maintenance and Service Guide - Page 87
then select the Get started app. ● If you need to correct a problem with a preinstalled application or driver, use the Reinstall drivers and/or Reinstall drivers and/or applications, and then follow the on-screen instructions. ● If you want to recover the Windows partition to original factory - HP 17-p000 | 17-p199 - Maintenance and Service Guide - Page 88
the computer. You can also find contact information from the HP website. Go to http://www.hp.com/support, select your country or region, and follow the onscreen instructions. IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before beginning recovery, back - HP 17-p000 | 17-p199 - Maintenance and Service Guide - Page 89
or restart the tablet, and then quickly hold down the Windows button; then select f11. 2. Select Troubleshoot from the boot options menu. 3. Select Recovery Manager, and then follow the on-screen instructions. Using HP Recovery media to recover You can use HP Recovery media to recover the original - HP 17-p000 | 17-p199 - Maintenance and Service Guide - Page 90
drive from which you want to boot. 4. Follow the on-screen instructions. Removing the HP Recovery partition (select products only) HP Recovery Manager The Remove Recovery Partition option is only available on products that support this function. Follow these steps to remove the HP Recovery partition - HP 17-p000 | 17-p199 - Maintenance and Service Guide - Page 91
with the computer. You can also find contact information on the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. HP Recovery Manager is a software program that allows you to create recovery media (using either a flash drive or a set - HP 17-p000 | 17-p199 - Maintenance and Service Guide - Page 92
HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. ● Be sure that the computer is connected Help and Support. ▲ From the Start screen, type help, and then select Help and Support. ● If you need to correct a problem with a preinstalled - HP 17-p000 | 17-p199 - Maintenance and Service Guide - Page 93
the computer. You can also find contact information from the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before beginning recovery, back - HP 17-p000 | 17-p199 - Maintenance and Service Guide - Page 94
while the computer boots, or press and hold f11 as you press the power button. 2. Select Troubleshoot from the boot options menu. 3. Select Recovery Manager, and then follow the on-screen instructions. Using HP Recovery media to recover You can use HP Recovery media to recover the original system - HP 17-p000 | 17-p199 - Maintenance and Service Guide - Page 95
HP Recovery partition: 1. From the Start screen, type recovery, and then select HP Recovery Manager. 2. Select Remove Recovery Partition, and then follow the on-screen instructions. Restore and recovery 87 - HP 17-p000 | 17-p199 - Maintenance and Service Guide - Page 96
88 Chapter 13 Backing up, restoring, and recovering in Windows 8.1 - HP 17-p000 | 17-p199 - Maintenance and Service Guide - Page 97
14 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts ac, or from 220 to 240 volts ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the - HP 17-p000 | 17-p199 - Maintenance and Service Guide - Page 98
Requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM 1 Australia SAA 1 Austria OVE 1 Belgium CEBEC 1 Brazil ABNT 1 Canada CSA 2 Chile IMQ 1 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 - HP 17-p000 | 17-p199 - Maintenance and Service Guide - Page 99
Country/region Accredited agency Applicable note number 2. The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) configuration. CSA or C-UL mark. UL file - HP 17-p000 | 17-p199 - Maintenance and Service Guide - Page 100
92 Chapter 14 Power cord set requirements - HP 17-p000 | 17-p199 - Maintenance and Service Guide - Page 101
15 Recycling When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP - HP 17-p000 | 17-p199 - Maintenance and Service Guide - Page 102
94 Chapter 15 Recycling - HP 17-p000 | 17-p199 - Maintenance and Service Guide - Page 103
67 boot order changing 86 bottom cover illustrated 16 buttons left TouchPad 9 optical drive eject 6 power 10 right TouchPad 9 C cables, service considerations 21 caps lock light, identifying 10 chipset, product description 1 components bottom 12 display 8 left side 7 right side 6 top 9 computer - HP 17-p000 | 17-p199 - Maintenance and Service Guide - Page 104
boot problems 86 starting system recovery 85 P packaging guidelines 23 plastic parts, service considerations 21 pointing device 2 ports HDMI 7 product description ports 2 power requirements 2 processor 1 product name 1 security 3 serviceability 3 video 2 wireless 2 product name 1 R recover options 84 - HP 17-p000 | 17-p199 - Maintenance and Service Guide - Page 105
21 serviceability, product description 3 slots memory card reader 7 security cable 7 Speaker Kit, spare part number 53 speakers identifying 10 illustrated 16 removal 53 spare part number 53 specifications computer 73 display 74 DVD±RW SuperMulti DL Drive 76 hard drive 75 optical drive 76 supported - HP 17-p000 | 17-p199 - Maintenance and Service Guide - Page 106
98 Index
HP 17 Notebook
AMD models 17-p000 –17-p199
Maintenance and Service Guide