HP 4215 HP Officejet 4200 series all-in-one - (English) User Guide - Page 109
warranty information, duration of limited warranty, warranty service, express service - officejet all in one troubleshooting
UPC - 829160155845
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warranty information 10 Your HP Officejet comes with a limited warranty that is described in this section. Information about how to obtain warranty service and how you can upgrade your standard factory warranty is also provided. This section contains the following topics: • duration of limited warranty on page 99 • warranty service on page 99 • warranty upgrades on page 99 • returning your hp officejet for service on page 100 • hewlett-packard limited global warranty statement on page 100 duration of limited warranty Duration of Limited Warranty (hardware and labor): 1 Year Duration of Limited Warranty (CD media): 90 Days Duration of Limited Warranty (print cartridges): Until the HP ink is depleted or the "end of warranty" date printed on the cartridge has been reached, whichever occurs first. warranty service express service To obtain HP express repair service, the customer must contact an HP service office or an HP Customer Support Center for basic troubleshooting first. See hp customer support on page 93 for steps to take before calling Customer Support. Note: HP express repair service might not be available in certain countries/regions. If a customer device needs a minor part replacement and these parts can normally be replaced by the customer, the customer-replaceable components may be serviced through expedited part shipment. In this event, HP will prepay shipping charges, duty and taxes; provide telephone assistance on replacement of the component; and pay shipping charges, duty, and taxes for any part that HP asks to be returned. The HP Customer Support Center may direct customers to designated authorized service providers who are certified by HP to service the HP product. warranty upgrades Upgrade your standard factory warranty to a total of three years with the HP SUPPORTPACK. Service coverage begins on product purchase date and the pack must be purchased within the first 180 days of product purchase. This program offers phone support from 6:00 A.M. to 10:00 P.M. Mountain Standard Time (MST) Monday through Friday and 9:00 A.M. to 4:00 P.M. (MST) on Saturdays. If during your technical support call it is determined that you need a replacement product, then HP will ship you this product next business day free of charge. Available in U.S. only. For more information, please call 1-888-999-4747 or go to the HP website: www.hp.com/go/hpsupportpack 99 warranty information