Home » HP Manuals » Multifunction Devices » HP 4215 » Manual Viewer

HP 4215 HP Officejet 4200 series all-in-one - (English) User Guide - Page 159

All Rings. For information, see, HP Officejet

UPC - 829160155845

Add to My Manuals
Save this manual to your list of manuals

Page 159 highlights

troubleshooting troubleshooting information problem possible cause and solution I cannot receive faxes, • but I can send faxes (continued) If you are not using a distinctive ring service, check to make sure that the Answer Ring Pattern feature on your HP Officejet is set to All Rings. For information, see change the answer ring pattern (distinctive ringing) on page 63. • If your HP Officejet shares the same phone line with other types of phone equipment-such as an answering machine or a PC modem-the fax signal level could be reduced, causing fax reception problems. To find out if other equipment is causing a problem, disconnect everything except the HP Officejet from the phone line, and then try to receive a fax. If fax reception is successful without the equipment, then one or more pieces of the equipment is causing problems; try adding them back one at a time and faxing, until you identify which equipment is causing the problem. I cannot send faxes, • but I can receive faxes If you are using speed dial to dial the fax number, the HP Officejet might be dialing too fast or too soon. To solve this problem, try one of the following: - Try manually dialing the fax number from the HP Officejet front panel, or from an attached phone. For information, see send a fax using monitor dialing on page 43 or send a fax manually from a telephone on page 43. - Re-create the speed dial setting and insert some pauses. For information, see create individual speed-dial entries on page 56. • If your telephone line has a PBX system, make sure you are dialing the number for an outside line before dialing the fax number. • The receiving fax machine might be having problems. To check this, try calling the fax number from a telephone and listen for fax tones. If you cannot hear fax tones, the receiving fax might not be turned on or connected, or a voice mail service could be interfering with the recipient's phone line. I hear static on my • telephone line ever since I connected the HP Officejet If you did not connect the HP Officejet from the port labeled "1LINE" to your telephone wall jack using the phone cord supplied in the box with your HP Officejet, you could hear static on your phone line and you probably will not be able to fax successfully.* This special 2-wire cord is different from the more common 4-wire cords you might already have in your office. For more information, see I have difficulties when sending faxes and when receiving faxes on page 146. I hear static on my telephone line ever since I connected the HP Officejet (continued) * This possible cause/solution applies only in the countries/regions that receive a 2-wire phone cord in the box with the HP Officejet, including: Argentina, Australia, Brazil, Canada, Chile, China, Colombia, Greece, India, Indonesia, Ireland, Japan, Korea, Latin America, Malaysia, Mexico, Philippines, Poland, Portugal, Russia, Saudi Arabia, Singapore, Spain, Taiwan, Thailand, USA, Venezuela, and Vietnam. • Using a telephone line splitter could affect the sound quality of your phone line, causing static. Try removing the splitter and connecting the HP Officejet directly to the telephone wall jack. user guide 149

Section	Page
hp officejet overview	13
the hp officejet at a glance	14
front panel overview	15
menu overview	18
use the hp director software to do more with your hp officejet	18
open the hp director for Windows users	19
open the hp director for Macintosh users	20
load paper and load originals	25
open and close the hp officejet	25
open and close the paper tray	25
open and close the document feeder tray and document catcher	26
papers for printing and copying	27
recommended papers	27
papers to avoid	28
load paper	29
load full-size papers	29
load envelopes	30
load 4 by 6 inch (10 by 15 cm) photo paper with tear off tabs	30
load postcards, index, or Hagaki cards	32
load other types of paper in the paper tray	32
set the paper type	33
paper type settings for copying	33
set the paper type for copying	34
set the paper size	34
paper size setting for copying	34
paper size setting for receiving a fax	34
avoid jams	35
load originals	35
use the copy features	37
overview	37
use the copy features from the front panel	37
increase copy speed or quality	38
change default copy settings	38
copy a two-page black-and-white document	39
make multiple copies of the same original	40
copy a photo onto a full-size page	40
copy a legal-size document onto letter paper	42
copy a washed-out original	42
copy a document that has been faxed several times	43
enhance light areas of your copy	44
stop copying	44
use the scan features	45
scan an original	46
stop scanning	46
use the fax features	47
send a fax	48
enable fax confirmation	48
send a basic fax	49
send a color original or photo fax	49
send a fax using speed dials	50
send a fax using redial	51
schedule a fax	51
cancel a scheduled fax	52
send a fax from memory	52
send a fax using monitor dialing	53
send a fax manually from a telephone	53
set the answer mode	54
receive a fax	57
set the number of rings before answering	57
receive a fax manually from a phone	58
receive a fax manually from the front panel	58
receive a fax manually using the attached handset (hp officejet 4250 series only)	59
poll to receive a fax	59
use the attached handset (hp officejet 4250 series only)	60
answer incoming calls using the handset	60
make phone calls using the handset	60
receive faxes using the handset	61
send faxes using the handset	61
adjust the handset volume	61
set the fax header	61
enter text	62
enter a phone number	62
print reports	63
generate reports automatically	63
generate reports manually	64
set up speed dialing	65
create individual speed-dial entries	66
add group speed-dial entries	66
update speed-dial entries	67
delete speed-dial entries	67
change fax resolution and lighter/darker settings	68
change the fax resolution	68
change lighter/darker setting	69
set new defaults	69
set fax options	70
set the date and time	70
set the paper size for received faxes	71
set tone or pulse dialing	71
adjust the ring volume	71
adjust the phone line monitor volume	72
forward faxes to another number	72
edit or cancel fax forwarding	72
change the answer ring pattern (distinctive ringing)	73
redial a busy or unanswered number automatically	73
set automatic reduction for incoming faxes	74
use error correction mode	75
set the fax speed	75
use caller ID	76
block junk fax numbers	76
set backup fax reception	77
set the country and language	78
reprint the faxes in memory	78
stop faxing	78
print from your computer	81
print from a software application	81
Windows users	81
Macintosh users	82
set printing options	82
Windows users	82
Macintosh users	83
stop a print job	84
order supplies	85
order media	85
order print cartridges	85
order other supplies	85
maintain your hp officejet	87
clean the glass	87
clean the white strip	88
clean the exterior	89
work with print cartridges	89
check the ink levels	89
print a self-test report	90
handle the print cartridges	92
replace the print cartridges	92
use a photo print cartridge	95
use the print cartridge protector	95
align the print cartridges	96
clean the print cartridges	98
clean the print cartridge contacts	98
replace the telephone cord	99
restore factory defaults	100
set the scroll speed	100
set the prompt delay time	101
set the language and country/region	101
self-maintenance sounds	102
hp officejet 4200 series support	103
get support and other information from the Internet	103
hp customer support	103
call in North America during warranty	104
call elsewhere in the world	104
call in Australia post-warranty	106
prepare your hp officejet for shipment	106
warranty information	109
duration of limited warranty	109
warranty service	109
express service	109
warranty upgrades	109
returning your hp officejet for service	110
hewlett-packard limited global warranty statement	110
extent of limited warranty	110
limitations of warranty	111
limitations of liability	111
local law	111
technical information	113
paper specifications	113
paper-tray capacities	113
automatic document feeder paper capacity	114
paper sizes	114
print margin specifications	115
fax specifications	115
scan specifications	115
physical specifications	116
power specifications	116
environmental specifications	116
environmental product stewardship program	116
protecting the environment	116
ozone production	116
energy consumption	117
paper use	117
plastics	117
material safety data sheets	117
recycling program	118
hp inkjet supplies recycling program	118
regulatory notices	119
regulatory model identification number	119
notice to users of the U.S. telephone network: FCC requirements	119
FCC statement	120
note à l’attention des utilisateurs du réseau téléphonique Canadien/notice to users of the Canadian telephone network	120
note à l’attention des utilisateurs Canadien/notice to users in Canada	121
notice to users in the European Economic Area	122
notice to users of the German telephone network	122
geräuschemission	122
declaration of conformity (European Union)	122
notice to users in Korea (Officejet 4255 only)	123
declaration of conformity	124
declaration of conformity	125
fax setup	127
faxing from a DSL line	128
faxing with a PBX phone system or an ISDN line	129
how to tell if the following instructions apply to you	129
how to choose the right fax setup for your office	130
select your fax setup case from this table	131
case A: separate fax line (no voice calls received)	133
how your hp officejet will answer fax calls	133
case B: faxing with a distinctive ring service on the same line	134
how your hp officejet will answer fax calls	134
case C: shared voice/fax line	135
hp officejet 4210 series (with no handset)	135
hp officejet 4250 series (with handset)	136
case D: fax line shared with PC modem (no voice calls received)	136
how your hp officejet will answer fax calls	137
case E: shared voice/fax line with PC modem	138
hp officejet 4210 series (with no handset)	139
hp officejet 4250 series (with handset)	139
case F: shared voice/fax line with answering machine	140
how your hp officejet will answer fax calls	140
case G: shared voice/fax line with PC modem and answering machine	141
how your hp officejet will answer fax calls	142
case H: shared voice/fax line with voice mail	143
how to answer fax calls manually	143
case I: shared voice/fax line with PC modem and voice mail	144
how to answer fax calls manually	145
troubleshooting information	147
installation troubleshooting	147
software and hardware installation troubleshooting	147
fax setup troubleshooting	156

Match case Limit results 1 per page

user guide

troubleshooting information

149

troubleshooting

I cannot receive faxes,

but I can send faxes

(continued)

•

If you are not using a distinctive ring service, check to make sure

that the Answer Ring Pattern feature on your HP Officejet is set to

All Rings. For information, see

change the answer ring pattern

(distinctive ringing)

on page 63.

•

If your HP Officejet shares the same phone line with other types of

phone equipment—such as an answering machine or a PC

modem—the fax signal level could be reduced, causing fax

reception problems.

To find out if other equipment is causing a problem, disconnect

everything except the HP Officejet from the phone line, and then try

to receive a fax. If fax reception is successful without the equipment,

then one or more pieces of the equipment is causing problems; try

adding them back one at a time and faxing, until you identify

which equipment is causing the problem.

I cannot send faxes,

but I can receive faxes

•

If you are using speed dial to dial the fax number, the HP Officejet

might be dialing too fast or too soon. To solve this problem, try one

of the following:

–

Try manually dialing the fax number from the HP Officejet front

panel, or from an attached phone. For information, see

send a

fax using monitor dialing

on page 43 or

send a fax manually

from a telephone

on page 43.

–

Re-create the speed dial setting and insert some pauses. For

information, see

create individual speed-dial entries

page 56.

•

If your telephone line has a PBX system, make sure you are dialing

the number for an outside line before dialing the fax number.

•

The receiving fax machine might be having problems. To check this,

try calling the fax number from a telephone and listen for fax tones.

If you cannot hear fax tones, the receiving fax might not be turned

on or connected, or a voice mail service could be interfering with

the recipient’s phone line.

I hear static on my

telephone line ever

since I connected the

HP Officejet

•

If you did not connect the HP Officejet from the port labeled “1-

LINE” to your telephone wall jack using the phone cord supplied in

the box with your HP Officejet, you could hear static on your phone

line and you probably will not be able to fax successfully.

This

special 2-wire cord is different from the more common 4-wire cords

you might already have in your office. For more information, see

have difficulties when sending faxes and when receiving faxes

page 146.

I hear static on my

telephone line ever

since I connected the

HP Officejet

(continued)

This possible cause/solution applies only in the countries/regions that

receive a 2-wire phone cord in the box with the HP Officejet, including:

Argentina, Australia, Brazil, Canada, Chile, China, Colombia, Greece,

India, Indonesia, Ireland, Japan, Korea, Latin America, Malaysia, Mexico,

Philippines, Poland, Portugal, Russia, Saudi Arabia, Singapore, Spain,

Taiwan, Thailand, USA, Venezuela, and Vietnam.

•

Using a telephone line splitter could affect the sound quality of your

phone line, causing static. Try removing the splitter and connecting

the HP Officejet directly to the telephone wall jack.

problem

possible cause and solution