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HP 6310 User Guide - Page 128

recorded silence at the end of your outgoing message. Play back, your outgoing message to check.

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● If you have an answering machine on the same phone line with the HP All-inOne, you might have one of the following problems: - Your answering machine might not be set up properly with the HP All-inOne. - Your outgoing message might be too long or too loud to allow the HP Allin-One to detect fax tones, and the sending fax machine might disconnect. - Your answering machine might not have enough quiet time after your outgoing message to allow the HP All-in-One to detect fax tones. This problem is most common with digital answering machines. The following actions might help solve these problems: - When you have an answering machine on the same phone line you use for fax calls, try connecting the answering machine directly to the HP Allin-One as described in Fax setup. - Make sure the HP All-in-One is set to receive faxes automatically. For information on setting up the HP All-in-One to receive faxes automatically, see Set the answer mode. - Make sure the Rings to Answer setting is set to a greater number of rings than the answering machine. For more information, see Set the number of rings before answering. - Disconnect the answering machine and then try receiving a fax. If faxing is successful without the answering machine, the answering machine might be causing the problem. - Reconnect the answering machine and record your outgoing message again. Record a message that is approximately 10 seconds in duration. Speak slowly and at a low volume when recording your message. Leave at least 5 seconds of silence at the end of the voice message. There should be no background noise when recording this silent time. Try to receive a fax again. Note Some digital answering machines might not retain the recorded silence at the end of your outgoing message. Play back your outgoing message to check. ● If the HP All-in-One shares the same phone line with other types of phone equipment, such as an answering machine, a computer dial-up modem, or a multi-port switch box, the fax signal level might be reduced. The signal level can also be reduced if you use a splitter or connect extra cables to extend the length of your phone. A reduced fax signal can cause problems during fax reception. To find out if other equipment is causing a problem, disconnect everything except the HP All-in-One from the phone line, and then try to receive a fax. If you can receive faxes successfully without the other equipment, one or more pieces of the other equipment is causing problems; try adding them back one at a time and receiving a fax each time, until you identify which equipment is causing the problem. ● If you have a special ring pattern for your fax phone number (using a distinctive ring service through your telephone company), make sure that the Troubleshooting User Guide 125

Section	Page
Contents	4
HP All-in-One overview	6
The HP All-in-One at a glance	6
Control panel features	7
Menu overview	9
Setup Menu	9
Help Menu	9
Fax Menu	10
Copy Menu	10
Scan To menu	10
Photo Menu	11
Proof Sheet Menu	11
Text and symbols	11
Enter text using the keypad on the control panel	12
Available symbols for dialing fax numbers	12
Use the software	13
Find more information	16
Sources of information	16
Use the onscreen Help	17
Use the Help on a Windows computer	18
Contents, Index, and Search tabs	18
Display area	20
Help toolbar	20
Use the Help on a Mac	21
Contents pane	22
Display area	22
Help toolbar	23
Finish setting up the HP All-in-One	24
Set your preferences	24
Set your language and country/region	24
Set the date and time	24
Adjust the volume	25
Connection information	25
Supported connection types	26
Connect using a USB cable	26
Connect using Ethernet	26
Connect using the HP bt450, Printer and PC Adapter with Bluetooth® Wireless Technology	27
Set Bluetooth security for the HP All-in-One	28
Use a passkey to authenticate Bluetooth devices	28
Set the HP All-in-One to be invisible to Bluetooth devices	28
Reset Bluetooth settings on the HP All-in-One	29
Use a Bluetooth® connection to print from your computer	29
Windows users	29
Mac users	31
Use printer sharing	31
Connect to a network	32
Wired network setup	32
What you need for a wired network	33
Connect the HP All-in-One to the network	33
Install the software for a network connection	34
Connect to additional computers on a network	36
Change the HP All-in-One from a USB connection to a network connection	36
Fax setup	36
Set up the HP All-in-One for faxing	37
Choose the correct fax setup for your home or office	38
Select your fax setup case	39
Case A: Separate fax line (no voice calls received)	41
Case B: Set up the HP All-in-One with DSL	42
Case C: Set up the HP All-in-One with a PBX phone system or an ISDN line	43
Case D: Fax with a distinctive ring service on the same line	44
Case E: Shared voice/fax line	45
Case F: Shared voice/fax line with voice mail	46
Case G: Fax line shared with computer dial-up modem (no voice calls received)	47
Case H: Shared voice/fax line with computer dial-up modem	49
Case I: Shared voice/fax line with answering machine	51
Case J: Shared voice/fax line with computer dial-up modem and answering machine	52
Case K: Shared voice/fax line with computer dial-up modem and voice mail	55
Change settings on the HP All-in-One to receive faxes	57
Set the answer mode	57
Set the number of rings before answering	57
Change the answer ring pattern for distinctive ringing	58
Test your fax setup	58
Set the fax header	59
Load originals and load paper	60
Load originals	60
Load an original in the automatic document feeder	60
Load an original on the glass	61
Choose papers for printing and copying	62
Recommended papers for printing and copying	62
Papers to avoid	62
Load paper	63
Load full-size paper	63
Load 10 x 15 cm (4 x 6 inch) photo paper	65
Load index cards	66
Load envelopes	66
Load other types of paper	67
Avoid paper jams	68
Print from your computer	70
Print from a software application	70
Change the print settings	71
Windows users	71
Mac users	71
Stop a print job	71
Use the fax features	74
Send a fax	74
Send a basic fax	74
Send a fax manually from a phone	75
Send a fax using monitor dialing	76
Receive a fax	77
Receive a fax manually	77
Set up backup fax reception	78
Reprint received faxes from memory	79
Print reports	80
Print fax confirmation reports	80
Print fax error reports	81
Stop faxing	81
Use the copy features	82
Make a copy	82
Change the copy settings	82
Make a 10 x 15 cm (4 x 6 inch) borderless copy of a photo	83
Stop copying	84
Use the scan features	86
Scan an image	86
Stop scanning	87
Use the photo and video features	88
Insert a memory card	88
Connect a digital camera	89
Connect a storage device	89
Select photos and videos for printing	90
Print selected photos and videos	91
Print photos using a proof sheet	91
Maintain the HP All-in-One	94
Clean the HP All-in-One	94
Clean the glass	94
Clean the lid backing	96
Clean the exterior	97
Print a self-test report	97
Work with print cartridges	98
Handle the print cartridges	98
Replace the print cartridges	98
Align the print cartridges	101
Clean the print cartridges	102
Clean the print cartridge contacts	103
Troubleshooting information	106
View the Readme file	106
Setup troubleshooting	107
Hardware setup troubleshooting	107
Software installation troubleshooting	112
Uninstall and reinstall the software	115
Network setup troubleshooting	117
Fax setup troubleshooting	118
The fax test failed	119
Operational troubleshooting	130
Paper troubleshooting	130
Clear paper jams	131
Print cartridge troubleshooting	134
Order supplies	136
Order paper, or other media	136
Order print cartridges	136
Order accessories	137
Order other supplies	137
HP warranty and support	140
Warranty	140
Warranty upgrades	140
Warranty information	141
Get support and other information from the Internet	142
Before you call HP customer support	142
Access your serial number and service ID	142
Call in North America during warranty	143
Call elsewhere in the world	143
HP Quick Exchange Service (Japan)	145
Call HP Korea customer support	145
Prepare the HP All-in-One for shipment	145
Remove the print cartridges before shipment	146
Remove the control panel faceplate	146
Pack the HP All-in-One	147
Technical information	150
System requirements	150
Paper specifications	150
Paper tray capacities	150
Paper sizes	150
Print margin specifications	151
Print specifications	151
Copy specifications	152
Memory card specifications	152
Fax specifications	153
Scan specifications	153
Physical specifications	153
Power specifications	153
Environmental specifications	154
Memory specifications	154
Environmental product stewardship program	154
Protecting the environment	154
Ozone production	154
Energy consumption	154
Paper use	155
Plastics	155
Material safety data sheets	155
Hardware recycling program	155
HP inkjet supplies recycling program	155
Disposal of Waste Equipment by Users in Private Households in the European Union	155
Regulatory notices	155
Regulatory model identification number	155
Notice to users of the U.S. telephone network: FCC requirements	156
FCC statement	156
Note à l’attention des utilisateurs du réseau téléphonique canadien/notice to users of the Canadian ...	157
Notice to users in Japan	158
Notice to users in the European Economic Area	158
Notice to users of the German telephone network	158
Geräuschemission	158
Notice to users in Korea	159
Declaration of conformity (European Economic Area)	159
HP Officejet 6300 All-in-One series declaration of conformity	160

Match case Limit results 1 per page

●

If you have an answering machine on the same phone line with the HP All-in-

One, you might have one of the following problems:

–

Your answering machine might not be set up properly with the HP All-in-

One.

–

Your outgoing message might be too long or too loud to allow the HP All-

in-One to detect fax tones, and the sending fax machine might

disconnect.

–

Your answering machine might not have enough quiet time after your

outgoing message to allow the HP All-in-One to detect fax tones. This

problem is most common with digital answering machines.

The following actions might help solve these problems:

–

When you have an answering machine on the same phone line you use

for fax calls, try connecting the answering machine directly to the HP All-

in-One as described in

Fax setup

–

Make sure the HP All-in-One is set to receive faxes automatically. For

information on setting up the HP All-in-One to receive faxes

automatically, see

Set the answer mode

–

Make sure the

Rings to Answer

setting is set to a greater number of

rings than the answering machine. For more information, see

Set the

number of rings before answering

–

Disconnect the answering machine and then try receiving a fax. If faxing

is successful without the answering machine, the answering machine

might be causing the problem.

–

Reconnect the answering machine and record your outgoing message

again. Record a message that is approximately 10 seconds in duration.

Speak slowly and at a low volume when recording your message. Leave

at least 5 seconds of silence at the end of the voice message. There

should be no background noise when recording this silent time. Try to

receive a fax again.

Note

Some digital answering machines might not retain the

recorded silence at the end of your outgoing message. Play back

your outgoing message to check.

●

If the HP All-in-One shares the same phone line with other types of phone

equipment, such as an answering machine, a computer dial-up modem, or a

multi-port switch box, the fax signal level might be reduced. The signal level

can also be reduced if you use a splitter or connect extra cables to extend

the length of your phone. A reduced fax signal can cause problems during

fax reception.

To find out if other equipment is causing a problem, disconnect everything

except the HP All-in-One from the phone line, and then try to receive a fax. If

you can receive faxes successfully without the other equipment, one or more

pieces of the other equipment is causing problems; try adding them back one

at a time and receiving a fax each time, until you identify which equipment is

causing the problem.

●

If you have a special ring pattern for your fax phone number (using a

distinctive ring service through your telephone company), make sure that the

User Guide

125

Troubleshooting