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HP Business Inkjet 1000 HP Business Inkjet 1000 - User Guide - Page 34

Using HPInstant Support, Using myPrintMileage - cartridge

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Using HP Instant Support HP Instant Support is a Web-based tool that provides you with product-specific services, troubleshooting tips, and information about your printer's ink and media usage (using myPrintMileage). With this information, you can diagnose and solve printer problems and manage your printing activities and printer supplies more effectively. HP Instant Support provides the following information about your printer: • Easy access to troubleshooting tips To help you quickly resolve printer problems or prevent some problems from happening, HP Instant Support provides tips that are customized for your printer. • Notification of printer driver and firmware updates When a firmware or driver update for your printer is available, a notification message will appear on the HP Instant Support homepage. You can open the download site from the Web page. • Access to hp services From the website, you can find out more about the support services available for your printer (such as maintenance programs), get information about service providers, and also make online purchase of printer supplies and accessories. NOTE: HP Instant Support Web pages are created dynamically. Bookmarking this site and opening the site using the bookmark will not display the current information. Instead, open the Toolbox and on the Information tab, click the HP Instant Support button. Using myPrintMileage myPrintMileage keeps track of your printer usage information to help you plan the purchase of consumables. It consists of two parts: • myPrintMileage website. • myPrintMileage Agent. (This is a utility installed on your computer with the Toolbox. The Agent is activated during installation of the printer software only if you choose to participate.) In order to use the myPrintMileage website and the myPrintMileage Agent, you must have the following: • The Toolbox installed. • An Internet connection. • The printer connected. You can visit the myPrintMileage website from the Toolbox by clicking the myPrintMileage button on the Information tab, or by right-clicking the myPrintMileage Agent icon in the Windows taskbar (near the clock) and selecting View my print usage. On this website, you will be able to see the following items. • The amount of ink you have used. (myPrintMileage forecasts how many ink cartridges you might use in one year.) • Whether you use more black or color ink. • The average quantity of media you use per month for each media type. • Number of pages printed, and the estimated number of pages you can print with the amount of ink remaining. Using HP Instant Support 31 Using diagnostic tools

Section	Page
Contents	4
Getting started	6
Finding other resources for product information	6
Learning about printer configurations	7
Understanding the printer parts and functions	7
Front view	7
Printing supplies area	8
Control panel parts	8
Back view	9
Connecting the printer	10
Connecting directly using a USB cable (Windows)	10
Completing a software-first installation	10
To complete a software-first installation	10
Completing a hardware-first installation	11
To complete a hardware-first installation	11
Sharing the printer on a locally shared network (Windows)	12
Sharing a printer connected to your computer (the server)	12
Using a printer connected to another computer (clients)	12
Connecting directly using a USB cable (MacOS)	13
To connect using a USB cable	13
USB printer sharing over an Ethernet network (MacOS)	13
Sharing among Macintosh computers	13
Uninstalling the printing system software	14
Uninstalling software for Windows (all versions)	14
Running the scrubber utility	14
Uninstalling software for the MacOS	14
Making copies of the software	15
Installing other software	15
Using the printer	16
Selecting print media	16
Tips for selecting and using print media	16
Understanding specifications for supported media	17
Understanding supported sizes	17
Understanding supported media types and weights	18
Setting minimum margins	18
Loading media	20
To load Tray1	20
Printing using the PCL3 printer driver	21
To print using the PCL3 printer driver	21
Changing printer settings	22
Changing settings for Windows	22
To change settings from an application (current jobs)	22
To change default settings (all future jobs)	22
To set the default media type	23
Changing settings for the Mac OS	23
To change page setup settings	23
To change print settings	23
Performing printer tasks	24
Canceling a print job	24
Printing on both sides (duplexing)	24
Guidelines for printing on both sides of a page	24
Performing manual duplexing	25
To perform manual duplexing (Windows)	25
To perform manual duplexing (Mac OS)	25
Performing automatic duplexing	26
To perform automatic duplexing (Windows)	26
To perform automatic duplexing (Mac OS)	26
Printing photographs	27
To print digital photographs (Windows)	27
To print digital photographs (Mac OS)	27
Printing on special media	28
Printing on envelopes and cards	28
Tips for printing envelopes	28
To load envelopes or cards in Tray1	28
To print envelopes or cards from Tray1 (Windows)	28
To print envelopes or cards from Tray1 (Mac OS)	28
Printing on transparencies	29
To load transparencies	29
To print transparencies (Windows)	29
To print transparencies (Mac OS)	29
Printing on custom-size media	30
To load custom-size media	30
To print custom-size media (Windows)	30
To print custom-size media (Mac OS)	31
Using diagnostic tools	32
Using the Toolbox	32
Printer Status tab	32
Information tab	33
Printer Services tab	33
Using HPInstant Support	34
Using myPrintMileage	34
Using the HPInkjet Utility	35
To display the HPInkjet Utility	35
Viewing the HPInkjet Utility panels	35
Using HPWeb Jetadmin	36
Maintaining and troubleshooting	38
Maintaining ink cartridges and printheads	38
Replacing ink cartridges	38
To replace an ink cartridge	39
Checking the printheads	40
To check the printheads from the Toolbox	40
To check the printheads using a printer configuration page	40
Cleaning the printheads	40
To clean the printheads from the Toolbox	40
To clean the printheads from the HPInkjet Utility	41
To perform a level 1 printhead cleaning at the control panel	41
To perform a level 2 printhead cleaning at the control panel	41
To perform a level 3 printhead cleaning at the control panel	41
Cleaning the printhead contacts	42
To clean the printhead contacts	42
Aligning the printheads	44
To align printheads from the control panel	44
To align the printheads from the Toolbox (Windows)	44
To align the printheads from the HPInkjet Utility (Mac OS)	44
Replacing the printheads	45
To replace a printhead	45
Calibrating color	46
To calibrate color from the Toolbox	46
To calibrate color from the HPInkjet Utility	46
Clearing jams	47
To clear a jam	47
To avoid jams	48
Starting troubleshooting	49
Printing a configuration page	50
To print a printer configuration page from the control panel	50
Resolving printer problems	51
Printer shuts down unexpectedly	51
Printer is not responding (nothing prints)	51
All lights are blinking	52
Printer takes a long time to print	52
Resolving printing problems	53
A blank page printed	53
Something on the page is missing or incorrect	53
Placement of the text or graphics is wrong	54
Poor print quality	54
Meaningless characters print	55
Ink is smearing	55
Ink is not filling the text or graphics completely	56
Output is faded or dull colored	56
Colors are printing as black and white	56
Wrong colors are printing	56
Printout shows bleeding colors	57
Colors do not line up properly	57
Lines or dots are missing from text or graphics	57
Resolving paper-feed problems	58
Tray cannot be inserted	58
Another paper-feed problem is occurring	58
Media is not supported for the printer or tray	58
Media is not picked up from Tray1	58
Media is not coming out correctly	58
Pages are skewing	58
Multiple pages are being picked up	58
Troubleshooting installation issues	59
Hardware installation issues	59
Software installation issues	59
Printer lights reference	62
HPsupplies and accessories	66
Ordering printing supplies through the Toolbox	66
To order printing supplies through the Toolbox	66
Finding accessory part numbers	67
Two-sided printing accessory (duplex unit)	67
USB cable	67
HP Jetdirect print servers	67
Finding supplies part numbers	68
Ink cartridges	68
Printheads	68
HPBright White Inkjet Paper	68
HPPremium Plus Photo Paper	68
HPPremium Photo Paper	69
HPPhoto Paper	69
HPColorFast Photo Paper	69
HPPhoto-Quality Inkjet Paper	69
HPEveryday Photo Paper	69
HPBrochure and Flyer Paper	69
HPPremium Paper	70
HPPremium Inkjet Paper	70
HPPremium Inkjet Transparency Film	70
HPPremium Plus Inkjet Transparency Film	70
HPBanner Paper	70
HPTextured Greeting Cards	70
HPPhoto Greeting Cards	70
HPMatte Greeting Cards	71
HPIron-on T-shirt Transfers	71
Support and warranty	72
Toolbox	72
HPInstant Support	72
Web	72
Obtaining HP telephone support	73
Before you call	73
Telephone support numbers	74
Hewlett-Packard limited warranty statement	78
Extent of limited warranty	78
Limitations of warranty	79
Limitations of liability	79
Local law	79
Printer specifications	80
Regulatory information	82
FCC statement	82
Shielded cables	82
EMI statement (Korea)	83
VCCI statement (Japan)	83
Regulatory model number	83
Power cord statement	83
LED classification	83
Environmental sustainability program	84
Reduction and elimination	84
Paper use	84
Ink use	84
Ozone-depleting chemicals	84
Power consumption	84
Hazardous materials	85
Material safety data sheets	85
Recycling	85
Printer packaging	85
HPproducts and supplies	85
Declaration of conformity	86
Index	88
A	88
B	88
C	88
D	88
E	89
F	89
G	89
H	89
I	89
J	90
K	90
L	90
M	90
N	90
O	90
P	90
Q	91
R	91
S	91
T	91
U	92
V	92
W	92

Match case Limit results 1 per page

Using diagnostic tools

Using HP Instant Support

HP Instant Support is a Web-based tool that provides you with product-specific services, troubleshooting

tips, and information about your printer's ink and media usage (using myPrintMileage). With this

information, you can diagnose and solve printer problems and manage your printing activities and printer

supplies more effectively.

HP Instant Support provides the following information about your printer:

•

Easy access to troubleshooting tips

To help you quickly resolve printer problems or prevent some problems from happening,

HP Instant Support provides tips that are customized for your printer.

•

Notification of printer driver and firmware updates

When a firmware or driver update for your printer is available, a notification message will appear

on the HP Instant Support homepage. You can open the download site from the Web page.

•

Access to hp services

From the website, you can find out more about the support services available for your printer (such as

maintenance programs), get information about service providers, and also make online purchase of

printer supplies and accessories.

NOTE:

HP Instant Support Web pages are created dynamically. Bookmarking this site and opening the

site using the bookmark will not display the current information. Instead, open the Toolbox and on the

Information

tab, click the

HP Instant Support

button.

Using myPrintMileage

myPrintMileage keeps track of your printer usage information to help you plan the purchase of

consumables. It consists of two parts:

•

myPrintMileage website.

•

myPrintMileage Agent. (This is a utility installed on your computer with the Toolbox. The Agent is

activated during installation of the printer software only if you choose to participate.)

In order to use the myPrintMileage website and the myPrintMileage Agent, you must have the following:

•

The Toolbox installed.

•

An Internet connection.

•

The printer connected.

You can visit the myPrintMileage website from the Toolbox by clicking the

myPrintMileage

button on the

Information

tab, or by right-clicking the

myPrintMileage Agent

icon in the Windows taskbar (near the

clock) and selecting

View my print usage

. On this website, you will be able to see the following items.

•

The amount of ink you have used. (myPrintMileage forecasts how many ink cartridges you might use in

one year.)

•

Whether you use more black or color ink.

•

The average quantity of media you use per month for each media type.

•

Number of pages printed, and the estimated number of pages you can print with the amount of ink

remaining.

HP Business Inkjet 1000 HP Business Inkjet 1000 - User Guide - Page 34

Using HPInstant Support, Using myPrintMileage - cartridge

Page 34 highlights

Using HPInstant Support, Using myPrintMileage - cartridge