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Resolving printer problems, Printer shuts down unexpectedly

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Resolving printer problems This section provide solutions to common problems that involve the operation of the printer. Printer shuts down unexpectedly Check the power • Make sure the power cord is connected firmly to the printer and to a working outlet, and that the printer is turned on. The Power light on the control panel of the printer should be green. Try turning the printer off, and then on again. • When the printer is first turned on, it takes approximately 45 seconds to warm up. Wait for the printer to warm up. Check the printer vents • The printer vents are located on the left side of the printer. If the printer vents are covered and the printer overheats, it automatically turns off. Make sure the vents are not covered and the printer is in a cool, dry location. Printer is not responding (nothing prints) If you tried to print when the printer was off, an alert message should have appeared on your computer screen. If the printer was off and you did not see a message when you tried to print, the printer setup might be incorrect. To correct this problem, reinstall the software that came with your printer. Check the power • Make sure that the printer power is on. To turn the printer power on, press and hold the (power button) on the printer for a few seconds. After a brief printer startup, you should see a steady green light on the corner of the button. • When the printer is first turned on, it takes approximately 45 seconds to warm up. Wait for the printer to warm up. Check the connections • Make sure that the power cord is securely connected from your printer to a working outlet. If you still cannot turn the printer on, you might have a faulty power cord or control panel. Unplug the printer and call the HP Customer Care Center. See Support and warranty. • Make sure that both ends of the USB cable are secure. Check the printer setup • Check that the ink cartridges, and printheads are loaded correctly. Make sure that all the tape has been removed from the printheads. • Check that the top cover and printing supplies cover are closed. • Make sure media is loaded correctly in the tray and that the media is not jammed in the printer. • Check to make sure that your printer is selected as the current or default printer and that Pause Printing is not selected. The default printer is the one that is used if you choose the Print command without first specifying which printer you want to use with an application. The default printer should be the printer that you use most often. If the printer selection is a problem, open the Printers folder in Windows and set this printer as the default. In the Mac OS, set this printer as the default in the Chooser or the Print Center. 48 Maintaining and troubleshooting

Section	Page
Contents	4
Getting started	6
Finding other resources for product information	6
Learning about printer configurations	7
Understanding the printer parts and functions	7
Front view	7
Printing supplies area	8
Control panel parts	8
Back view	9
Connecting the printer	10
Connecting directly using a USB cable (Windows)	10
Completing a software-first installation	10
To complete a software-first installation	10
Completing a hardware-first installation	11
To complete a hardware-first installation	11
Sharing the printer on a locally shared network (Windows)	12
Sharing a printer connected to your computer (the server)	12
Using a printer connected to another computer (clients)	12
Connecting directly using a USB cable (MacOS)	13
To connect using a USB cable	13
USB printer sharing over an Ethernet network (MacOS)	13
Sharing among Macintosh computers	13
Uninstalling the printing system software	14
Uninstalling software for Windows (all versions)	14
Running the scrubber utility	14
Uninstalling software for the MacOS	14
Making copies of the software	15
Installing other software	15
Using the printer	16
Selecting print media	16
Tips for selecting and using print media	16
Understanding specifications for supported media	17
Understanding supported sizes	17
Understanding supported media types and weights	18
Setting minimum margins	18
Loading media	20
To load Tray1	20
Printing using the PCL3 printer driver	21
To print using the PCL3 printer driver	21
Changing printer settings	22
Changing settings for Windows	22
To change settings from an application (current jobs)	22
To change default settings (all future jobs)	22
To set the default media type	23
Changing settings for the Mac OS	23
To change page setup settings	23
To change print settings	23
Performing printer tasks	24
Canceling a print job	24
Printing on both sides (duplexing)	24
Guidelines for printing on both sides of a page	24
Performing manual duplexing	25
To perform manual duplexing (Windows)	25
To perform manual duplexing (Mac OS)	25
Performing automatic duplexing	26
To perform automatic duplexing (Windows)	26
To perform automatic duplexing (Mac OS)	26
Printing photographs	27
To print digital photographs (Windows)	27
To print digital photographs (Mac OS)	27
Printing on special media	28
Printing on envelopes and cards	28
Tips for printing envelopes	28
To load envelopes or cards in Tray1	28
To print envelopes or cards from Tray1 (Windows)	28
To print envelopes or cards from Tray1 (Mac OS)	28
Printing on transparencies	29
To load transparencies	29
To print transparencies (Windows)	29
To print transparencies (Mac OS)	29
Printing on custom-size media	30
To load custom-size media	30
To print custom-size media (Windows)	30
To print custom-size media (Mac OS)	31
Using diagnostic tools	32
Using the Toolbox	32
Printer Status tab	32
Information tab	33
Printer Services tab	33
Using HPInstant Support	34
Using myPrintMileage	34
Using the HPInkjet Utility	35
To display the HPInkjet Utility	35
Viewing the HPInkjet Utility panels	35
Using HPWeb Jetadmin	36
Maintaining and troubleshooting	38
Maintaining ink cartridges and printheads	38
Replacing ink cartridges	38
To replace an ink cartridge	39
Checking the printheads	40
To check the printheads from the Toolbox	40
To check the printheads using a printer configuration page	40
Cleaning the printheads	40
To clean the printheads from the Toolbox	40
To clean the printheads from the HPInkjet Utility	41
To perform a level 1 printhead cleaning at the control panel	41
To perform a level 2 printhead cleaning at the control panel	41
To perform a level 3 printhead cleaning at the control panel	41
Cleaning the printhead contacts	42
To clean the printhead contacts	42
Aligning the printheads	44
To align printheads from the control panel	44
To align the printheads from the Toolbox (Windows)	44
To align the printheads from the HPInkjet Utility (Mac OS)	44
Replacing the printheads	45
To replace a printhead	45
Calibrating color	46
To calibrate color from the Toolbox	46
To calibrate color from the HPInkjet Utility	46
Clearing jams	47
To clear a jam	47
To avoid jams	48
Starting troubleshooting	49
Printing a configuration page	50
To print a printer configuration page from the control panel	50
Resolving printer problems	51
Printer shuts down unexpectedly	51
Printer is not responding (nothing prints)	51
All lights are blinking	52
Printer takes a long time to print	52
Resolving printing problems	53
A blank page printed	53
Something on the page is missing or incorrect	53
Placement of the text or graphics is wrong	54
Poor print quality	54
Meaningless characters print	55
Ink is smearing	55
Ink is not filling the text or graphics completely	56
Output is faded or dull colored	56
Colors are printing as black and white	56
Wrong colors are printing	56
Printout shows bleeding colors	57
Colors do not line up properly	57
Lines or dots are missing from text or graphics	57
Resolving paper-feed problems	58
Tray cannot be inserted	58
Another paper-feed problem is occurring	58
Media is not supported for the printer or tray	58
Media is not picked up from Tray1	58
Media is not coming out correctly	58
Pages are skewing	58
Multiple pages are being picked up	58
Troubleshooting installation issues	59
Hardware installation issues	59
Software installation issues	59
Printer lights reference	62
HPsupplies and accessories	66
Ordering printing supplies through the Toolbox	66
To order printing supplies through the Toolbox	66
Finding accessory part numbers	67
Two-sided printing accessory (duplex unit)	67
USB cable	67
HP Jetdirect print servers	67
Finding supplies part numbers	68
Ink cartridges	68
Printheads	68
HPBright White Inkjet Paper	68
HPPremium Plus Photo Paper	68
HPPremium Photo Paper	69
HPPhoto Paper	69
HPColorFast Photo Paper	69
HPPhoto-Quality Inkjet Paper	69
HPEveryday Photo Paper	69
HPBrochure and Flyer Paper	69
HPPremium Paper	70
HPPremium Inkjet Paper	70
HPPremium Inkjet Transparency Film	70
HPPremium Plus Inkjet Transparency Film	70
HPBanner Paper	70
HPTextured Greeting Cards	70
HPPhoto Greeting Cards	70
HPMatte Greeting Cards	71
HPIron-on T-shirt Transfers	71
Support and warranty	72
Toolbox	72
HPInstant Support	72
Web	72
Obtaining HP telephone support	73
Before you call	73
Telephone support numbers	74
Hewlett-Packard limited warranty statement	78
Extent of limited warranty	78
Limitations of warranty	79
Limitations of liability	79
Local law	79
Printer specifications	80
Regulatory information	82
FCC statement	82
Shielded cables	82
EMI statement (Korea)	83
VCCI statement (Japan)	83
Regulatory model number	83
Power cord statement	83
LED classification	83
Environmental sustainability program	84
Reduction and elimination	84
Paper use	84
Ink use	84
Ozone-depleting chemicals	84
Power consumption	84
Hazardous materials	85
Material safety data sheets	85
Recycling	85
Printer packaging	85
HPproducts and supplies	85
Declaration of conformity	86
Index	88
A	88
B	88
C	88
D	88
E	89
F	89
G	89
H	89
I	89
J	90
K	90
L	90
M	90
N	90
O	90
P	90
Q	91
R	91
S	91
T	91
U	92
V	92
W	92

Match case Limit results 1 per page

Maintaining and troubleshooting

Resolving printer problems

This section provide solutions to common problems that involve the operation of the printer.

Printer shuts down unexpectedly

Check the power

•

Make sure the power cord is connected firmly to the printer and to a working outlet, and that the

printer is turned on. The Power light on the control panel of the printer should be green. Try turning the

printer off, and then on again.

•

When the printer is first turned on, it takes approximately 45 seconds to warm up. Wait for the printer

to warm up.

Check the printer vents

•

The printer vents are located on the left side of the printer. If the printer vents are covered and the

printer overheats, it automatically turns off. Make sure the vents are not covered and the printer is in a

cool, dry location.

Printer is not responding (nothing prints)

If you tried to print when the printer was off, an alert message should have appeared on your computer

screen. If the printer was off and you did not see a message when you tried to print, the printer setup might

be incorrect. To correct this problem, reinstall the software that came with your printer.

Check the power

•

Make sure that the printer power is on. To turn the printer power on, press and hold the

(power button) on the printer for a few seconds. After a brief printer startup, you should see a

steady green light on the corner of the button.

•

When the printer is first turned on, it takes approximately 45 seconds to warm up. Wait for the printer

to warm up.

Check the connections

•

Make sure that the power cord is securely connected from your printer to a working outlet. If you still

cannot turn the printer on, you might have a faulty power cord or control panel. Unplug the printer and

call the HP Customer Care Center. See

Support and warranty

•

Make sure that both ends of the USB cable are secure.

Check the printer setup

•

Check that the ink cartridges, and printheads are loaded correctly. Make sure that all the tape has

been removed from the printheads.

•

Check that the top cover and printing supplies cover are closed.

•

Make sure media is loaded correctly in the tray and that the media is not jammed in the printer.

•

Check to make sure that your printer is selected as the current or default printer and that

Pause Printing

is not selected. The default printer is the one that is used if you choose the

command without first

specifying which printer you want to use with an application. The default printer should be the printer

that you use most often.

If the printer selection is a problem, open the Printers folder in Windows and set this printer as the

default. In the Mac OS, set this printer as the default in the Chooser or the Print Center.