HP C4106A HP LaserJet 6L/Companion - (English) Printing Solution UserÂ&r - Page 74

Printer Messages

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Printer Messages If you are having problems with your printer, check the Front Panel Indicator lights. Determine their status, then use the following table to help pinpoint and solve printer problems. Symptom Possible Cause Recommended Action The printer isn't The printer may be paused. responding after "print" is selected in the software. Resume printing from the status window or Print Manager. The printer may be in Manual Press and release the Front Panel button or the Status Feed mode (Data light Window Resume button. blinking). The parallel cable between the printer and the Companion is not connected properly. Disconnect and reconnect the parallel cable between the printer and the Companion. The parallel cable is defective. If possible, attach your cable to another system and print a job that you know works. You may also try using a different parallel cable (IEEE-1284). The wrong printer was selected in your software. Check your software's printer selection menu to see if you selected the HP LaserJet 6L printer. The software for your printer is not configured for the correct printer port. Check your software's printer selection menu to make sure it is accessing the correct printer port. If your computer has more than one parallel port, make sure the parallel cable is connected to the correct one. The power cord is not Check the power cord connection and the power source. connected to the printer or Try a different outlet. the power source is not active. The printer is malfunctioning. If all the lights are on, the printer may be signaling a hardware error. See "All the printer's lights are on" on the following page. The Error (top) light stays on. The printer is out of print media. Add paper or other print media. The printer door is open. Close the door securely. The toner cartridge is not installed completely. Open the door, reinstall the toner cartridge, then close the door securely. Paper is jammed in the printer. See "Clearing Paper Jams" earlier in this chapter. The Error (top) light is blinking. The page is too complex for the printer's memory capacity, or the printer may not be able to create the image fast enough to keep pace with the printing process. Briefly press and release the Front Panel button to resume printing. Some data loss may occur. See your printer driver Help for suggestions regarding printer memory usage. Change your page to make it less complex by reducing resolution to 300 dpi, or add optional printer memory (see chapter 1). Both the Data (middle) light Unprinted data is in the and the Ready (bottom) printer. (Your software did not light are on steadily (not send an "end of job" or "form blinking). feed" command.) Briefly press and release the Front Panel button to print the rest of the data. The Data (middle) light is blinking. The printer is in Manual Feed Make sure the correct paper is loaded into the printer. mode. Briefly press and release the Front Panel button to resume printing. 5 Troubleshooting EN Troubleshooting and Maintenance 5-5

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Printer Messages
If you are having problems with your printer, check the Front Panel
Indicator lights. Determine their status, then use the following table to
help pinpoint and solve printer problems.
Symptom
Possible Cause
Recommended Action
The printer isn’t
responding after “print” is
selected in the software.
The printer may be paused.
Resume printing from the status window or Print Manager.
The printer may be in Manual
Feed mode (Data light
blinking).
Press and release the Front Panel button or the Status
Window Resume button.
The parallel cable between
the printer and the
Companion is not connected
properly.
Disconnect and reconnect the parallel cable between the
printer and the Companion.
The parallel cable is defective.
If possible, attach your cable to another system and print
a job that you know works.You may also try using a
different parallel cable (IEEE-1284).
The wrong printer was
selected in your software.
Check your software’s printer selection menu to see if you
selected the HP LaserJet 6L printer.
The software for your printer
is not configured for the
correct printer port.
Check your software’s printer selection menu to make
sure it is accessing the correct printer port.
If your computer has more than one parallel port, make
sure the parallel cable is connected to the correct one.
The power cord is not
connected to the printer or
the power source is not active.
Check the power cord connection and the power source.
Try a different outlet.
The printer is malfunctioning.
If all the lights are on, the printer may be signaling a
hardware error. See “All the printer’s lights are on” on the
following page.
The Error (top) light
stays on.
The printer is out of print
media.
Add paper or other print media.
The printer door is open.
Close the door securely.
The toner cartridge is not
installed completely.
Open the door, reinstall the toner cartridge, then close the
door securely.
Paper is jammed in the
printer.
See “Clearing Paper Jams” earlier in this chapter.
The Error (top) light is
blinking.
The page is too complex for
the printer’s memory
capacity, or the printer may
not be able to create the
image fast enough to keep
pace with the printing
process.
Briefly press and release the Front Panel button to
resume printing. Some data loss may occur.
See your printer driver Help for suggestions regarding
printer memory usage.
Change your page to make it less complex by reducing
resolution to 300 dpi, or add optional printer memory (see
chapter 1).
Both the Data (middle) light
and the Ready (bottom)
light are on steadily (not
blinking).
Unprinted data is in the
printer. (Your software did not
send an “end of job” or “form
feed” command.)
Briefly press and release the Front Panel button to print
the rest of the data.
The Data (middle) light is
blinking.
The printer is in Manual Feed
mode.
Make sure the correct paper is loaded into the printer.
Briefly press and release the Front Panel button to
resume printing.
5
Troubleshooting
EN
Troubleshooting and Maintenance
5-5