HP C4106A HP LaserJet 6L/Companion - (English) Printing Solution UserÂ&r - Page 95
Solving Hard-to-Resolve Problems
View all HP C4106A manuals
Add to My Manuals
Save this manual to your list of manuals |
Page 95 highlights
Solving Hard-to-Resolve Problems The following instructions will help you troubleshoot Windows printing problems using DOS. Note Before troubleshooting from DOS, make sure your printer can print a self-test page. (See "Printing a Self-Test Page" earlier in this chapter.) To establish basic communication to the printer, follow the steps below: 1 Exit Windows 3.1x. If in Windows 95, choose Start, Shut Down, and Restart the computer in MS-DOS® mode, respectively. 2 At the command prompt (for example, c:\), type: Dir>PRN and press ENTER. This sends a directory of your hard drive to your printer. 3 See the chart below for recommended solutions. Printer Status Response Solution(s) Both the Data light and Command prompt (c:\) the Ready light are on returned. steadily (not blinking). Press the Front Panel button. You will receive a printout of your hard drive's directory. Communication verified; return to Windows. Data light comes on; Ready light flashes. Command prompt (c:\) returned. No action is needed. Communication has been verified; return to Windows. Printer is not responding. Flashing cursor; command prompt (c:\) not returned; keyboard locked up. Verify that the Ready light is on. Hold down CTRL, then press and release Break to free the keyboard. Disconnect, then reconnect the parallel cable at both ends. Reboot your computer. Ensure a direct connection to the printer. Trying using a different parallel cable (IEEE-1284), parallel port, or both. Printer is not responding. DOS message: "Write Fault error writing device PRN." Verify that the Ready light is on. Specify the port name when sending directory (for example, LPT1). Verify that the power cord and the parallel cable are plugged into the proper ports. Disconnect, then reconnect the parallel cable at both ends. Ensure a direct connection to the printer. Trying using a different parallel cable (IEEE-1284), parallel port, or both. 5-26 Troubleshooting and Maintenance EN