HP C4106A HP LaserJet 6L/Companion - (English) Printing Solution UserÂ&r - Page 92

Solving HP LaserJet Companion Links, Problems

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Solving HP LaserJet Companion Links Problems Symptom Recommended Action Links in the PaperPort software do not appear (Application link does not appear on the PaperPort desktop). If the link is to an e-mail application, see the "Missing E-mail Links" section later in this table. If the link is to another type of application, go to appendix A to verify that the application is supported by the PaperPort software. If the application is supported, see the HP support information at the front of this manual to contact customer support. Fax link does not work. In the PaperPort Preferences dialog box, click the Fax category and make sure that the correct fax driver is selected. With the correct fax driver selected, the fax software will start when you drop an item onto the Fax Link icon. If the fax software still does not start, try reinstalling it. Items lose their formatting or have strange formatting codes in them. You must configure the word-processor links. Specify the correct output word processor by choosing Preferences from the Edit menu and then selecting the word-processing icon under Category. A high percentage of incorrect characters appears in an item that was converted with the OCR link. The accuracy of the OCR link depends on the quality, size, and structure of the original document and on the quality of the scan itself. To obtain the best possible results when using the OCR link, choose a scan setting specific to text and follow these guidelines: •Process only pages that have crisp, clear text. Letters that have gaps, that "bleed" along their edges, or that touch other letters will not work well with the OCR link. Note that underlining and text that is close to non-text items, such as graphics, will also degrade OCR results. •Process only pages that contain 9-point text or larger. •Adjust the OCR, Fax Text mode and adjust the sensitivity setting to get the densest, clearest letters without any "bleeding" along their edges. See "Adjusting Copy and Scan Quality" in chapter 3. •Straighten pages either by rescanning the pages or by using the Straighten Page command. •Scan images in 300 dpi rather than 150 dpi. Missing E-mail Links Lotus Notes link icon does not appear. The link to Lotus Notes requires the file NOTES.EXE. The path to this file must be typed in the LOTUS.INI file. To make sure that the Lotus Notes icon appears, follow these steps: 1. Check that the file LOTUS.INI exists in your Windows directory. (If not, skip steps 2 and 3.) 2. Check this file for the line Notes=. 3. Check this path for the NOTES.EXE file. If either is missing, try reinstalling your Notes client. 4. Check your WIN.INI file for the [Mail] section. Make sure that there is a key entry of SMI=1. In some cases, Lotus Notes may be configured so that the PaperPort software cannot find the files SM1.DLL or NOTES.EXE. In MAXOPTS.INI (in the c:\PAPRPORT directory), add the following line in the section [Lotus Notes Mail Link] specifying the path to NOTES.EXE: AppFile=c:\NOTES\NOTE.EXE 5 Troubleshooting EN Troubleshooting and Maintenance 5-23

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Solving HP LaserJet Companion Links
Problems
Symptom
Recommended Action
Links in the PaperPort
software do not appear
(Application link does
not appear on the
PaperPort desktop).
If the link is to an e-mail application, see the “Missing E-mail Links” section
later in this table. If the link is to another type of application, go to appendix A
to verify that the application is supported by the PaperPort software. If the
application is supported, see the HP support information at the front of this
manual to contact customer support.
Fax link does not work.
In the
PaperPort Preferences
dialog box, click the
Fax
category and make
sure that the correct fax driver is selected. With the correct fax driver selected,
the fax software will start when you drop an item onto the Fax Link icon. If the
fax software still does not start, try reinstalling it.
Items lose their
formatting or have
strange formatting
codes in them.
You must configure the word-processor links. Specify the correct output word
processor by choosing
Preferences
from the
Edit
menu and then selecting
the word-processing icon under
Category
.
A high percentage of
incorrect characters
appears in an item that
was converted with the
OCR link.
The accuracy of the OCR link depends on the quality, size, and structure of
the original document and on the quality of the scan itself.To obtain the best
possible results when using the OCR link, choose a scan setting specific to
text and follow these guidelines:
•Process only pages that have crisp, clear text.Letters that have gaps, that
“bleed” along their edges, or that touch other letters will not work well with the
OCR link. Note that underlining and text that is close to non-text items, such
as graphics, will also degrade OCR results.
•Process only pages that contain 9-point text or larger.
•Adjust the
OCR, Fax Text
mode and adjust the sensitivity setting to get the
densest, clearest letters without any “bleeding” along their edges. See
“Adjusting Copy and Scan Quality” in chapter 3.
•Straighten pages either by rescanning the pages or by using the
Straighten
Page
command.
•Scan images in 300 dpi rather than 150 dpi.
Missing E-mail Links
Lotus Notes link icon
does not appear.
The link to Lotus Notes requires the file NOTES.EXE. The path to this file
must be typed in the LOTUS.INI file.To make sure that the Lotus Notes icon
appears, follow these steps:
1. Check that the file LOTUS.INI exists in your Windows directory. (If not, skip
steps 2 and 3.)
2. Check this file for the line
Notes=<path>
.
3.Check this path for the NOTES.EXE file. If either is missing, try reinstalling
your Notes client.
4. Check your WIN.INI file for the
[Mail]
section. Make sure that there is a
key entry of
SMI=1
.
In some cases, Lotus Notes may be configured so that the PaperPort
software cannot find the files SM1.DLL or NOTES.EXE.In MAXOPTS.INI (in
the c:\PAPRPORT directory), add the following line in the section
[Lotus
Notes Mail
Link]
specifying the path to NOTES.EXE:
AppFile=c:\NOTES\NOTE.EXE
5
Troubleshooting
EN
Troubleshooting and Maintenance
5-23