HP Color LaserJet CP2020 Service Manual - Page 220
Replace <Color> Cartridge, To accept Press [OK]
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Control-panel message Status alert Order supplies Print failure Press [OK] If error repeats turn off then on Rear Door open Remove shipping locks from cartridge Remove shipping locks from all cartridges Replace Cartridge Replace supply Override in use Tray 1 Jam Clear jam and then Press [OK] Unexpected size in tray # Load [size] Press [OK] Used Cartridge in use Used supplies in use Used supply installed To accept Press [OK] Description Recommended action until Replace Cartridge displays. More than one supply item is low. Check the supply-level gauges on the control panel, or print a supplies status page to determine which cartridges are low. See Information pages on page 32. Order the identified print cartridges. Printing continues until Replace Cartridge displays. The product cannot process the Press OK to continue printing the page. job, but output might be affected. If the error persists, turn the product off, and then on. Resend the print job. The product rear door is open. Close the door. A print cartridge shipping lock is Ensure that the print cartridge installed. shipping lock has been removed. A print cartridge shipping lock is installed on one or more print cartridges. Ensure that each print cartridge shipping lock has been removed. The identified print cartridge has Replace the cartridge. See reached the end of life. Replace print cartridges on page 46. The Print quality menu item Replace Supplies is set to Override out. You can continue printing until you notice a decrease in print quality. The product has detected a jam. Clear the jam from the location indicated, and then press OK. The product has detected print media in the tray that does not match the configuration for the tray. A refilled print cartridge was detected and accepted. Refilled print cartridges are installed. A refilled print cartridge is installed. Load the correct media into the tray, or configure the tray for the size that you have loaded. See Load paper and print media on page 28. No action necessary. No action necessary. Press OK to continue. 200 Chapter 7 Problem solve ENWW