HP Color LaserJet CP2020 Service Manual - Page 74
Enable memory, Enable memory for Windows, Check DIMM installation, Clean the product
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Enable memory If you installed a memory DIMM, set the printer driver to recognize the newly added memory. Enable memory for Windows 1. On the Start menu, point to Settings, and click Printers or Printers and Faxes. 2. Select this product and select Properties. 3. On the Configure tab, click More. 4. In the Total Memory field, type or select the total amount of memory that is now installed. 5. Click OK. Check DIMM installation Turn the product on. Check that the product is in the Ready state after it has gone through the startup sequence. If an error message displays, do the following: 1. Print a Configuration page. See Information pages on page 32. 2. Check the Installed Personalities and Options section on the Configuration page and compare it with the Configuration page that you printed before the DIMM installation. 3. The DIMM might not be installed correctly. Repeat the installation procedure. -orThe DIMM might be defective. Try a new DIMM. Clean the product During the printing process, paper, toner, and dust particles can accumulate inside the product. Over time, this buildup can cause print-quality problems such as toner specks or smearing. This product has a cleaning mode that can correct and prevent these problems. Clean the product using HP ToolboxFX 1. Open HP ToolboxFX. See Open HP ToolboxFX on page 33. 2. Click the Device Settings folder, and then click the Service page. 3. In the area for Cleaning Mode, click Start to begin the cleaning process. The product processes a single page, and then returns to the Ready state when the cleaning process is complete. Clean the product using the control panel 1. Press OK to open the menus. 2. Press the Left arrow ( ) or Right arrow ( ) button to highlight Service. 3. Press OK. An asterisk (*) displays next to the active selection. 54 Chapter 4 Manage and maintain ENWW