HP Color LaserJet CP2020 Service Manual - Page 239
might differ from the device output., The colors on your computer monitor
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Problem Cause Solution One or more colors are not printing, or Sealing tape might be on the print are inaccurate. cartridges. The media might not meet HP specifications. Verify that the sealing tape has been completely removed from the print cartridges. Use a different paper, such as highquality paper that is intended for color laser printers. The device might be operating in excessively humid conditions. Verify that the device environment is within humidity specifications. One or more print cartridges might be defective. Replace any low print cartridges. See Replace print cartridges on page 46. The product is set to override the Replace Cartridge message and to continue printing. Replace any low print cartridges. See Replace print cartridges on page 46. One or more of the cartridges might not Remove and reinstall the cartridges. have been engaged properly by the print engine. A color is printing inconsistently after you Another print cartridge might be load a new print cartridge. defective. Remove the print cartridge for the color that is printing inconsistently and reinstall it. The product is set to override the Replace Cartridge message and to continue printing. Replace any low print cartridges. See Replace print cartridges on page 46. The colors on the printed page do not match the colors as they appear on the screen. AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc The colors on your computer monitor might differ from the device output. See the product user guide. If extremely light colors or extremely dark colors on-screen are not printing, your software program might interpret extremely light colors as white or extremely dark colors as black. If possible, avoid using extremely light or extremely dark colors. The media might not meet HP specifications. Use a different paper, such as highquality paper that is intended for color laser printers. The finish on the printed color page is inconsistent. The media might be too rough. Use a smooth paper or print media, such as a high-quality paper that is made for color laser printers. Generally, smoother media produces better the results. ENWW Image defects 219