HP Color LaserJet CP2020 Service Manual - Page 242
Service mode functions, Service menu, Service menu settings, Restore the factory-set defaults
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Service mode functions Service menu Use the control-panel Service menu to troubleshoot device problems. Service menu settings The Service menu is used to calibrate, restore factory default settings, and clean the print paper path. The following Service menu items are available: ● Restore defaults - used to reset all customer-accessible menu settings back to the factory default settings (except language) using the control panel or software NOTE: This service menu item does not reset factory-settable settings, including formatter number, page counts, factory paper settings, language, and so on. ● PowerSave - used to configure the amount of idle time before the engine enters sleep mode ● Cleaning mode - used to remove dust and toner from the print paper path Restore the factory-set defaults 1. Press OK to open the menus. 2. Use the Left arrow or the Right arrow button to select Service, and then press OK. 3. Use the Left arrow or the Right arrow button to select Restore defaults, and then press OK. The product automatically restarts. Secondary service menu Use the secondary service menu to print service-related reports and to run special tests. Customers do not have access to this menu. Open the secondary service menu 1. Ensure the product is in the Ready state. 2. Press OK to open the menus. 3. Simultaneously press Left arrow and OK to open the secondary service menu. 4. Press the Left arrow and the Right arrow to navigate through the menu. Secondary service menu structure Table 7-8 2ndary Service menu Menu item Sub-menu item Service Reports Cont. Self-Test Error report Description Print a continuous configuration page. Print an error report. 222 Chapter 7 Problem solve ENWW