HP Color LaserJet Pro MFP 4301-4303dw User Guide - Page 112
yz, 13.13.yz Jam error in the output bin, When a jam occurs
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6. If the error persists, ensure that the tray width and length guides are set to the correct paper size for the paper being installed into the tray and that the tray is not over filled above the fill mark (line below 3 triangles). See following images. 7. If the error persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP. 13.10.yz, 13.11.yz, 13.13.yz Jam error in the output bin Use the following procedure to check for paper in all possible jam locations related to the output bin. Recommended action for customers When a jam occurs, the control panel displays an error message that assists in clearing the jam. ● 13.10.yz Paper jam in output bin ● 13.11.yz Paper jam in output bin ● 13.13.yz Paper jam in output bin Y and Z are variables and can be any of the following 0-9 or A-F. View a video of how to clear a jam in the output bin 13.10.yz, 13.11.yz, 13.13.yz Jam error in the output bin 101