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HP Color LaserJet Pro MFP 4301-4303dw User Guide - Page 92

Solve problems, Customer support, Control panel help system

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9 Solve problems Troubleshoot problems with the printer. Locate additional resources for help and technical support. The following information is correct at the time of publication. For current information, see http://www.hp.com/support/colorljmfp4301-4303. For more information: HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware updates ● Join support forums ● Find warranty and regulatory information Customer support Find support contact options for your HP printer. Table 9-1 HP support options Support option Get telephone support for your country/region Have the printer name, serial number, date of purchase, and problem description ready Get 24-hour Internet support, and download software utilities and drivers Order additional HP service or maintenance agreements Register the printer Contact information Country/region phone numbers are on the flyer that was in the box with the printer or at support.hp.com. http://www.hp.com/support/colorljmfp4301-4303 www.hp.com/go/carepack www.register.hp.com Control panel help system The printer has a built-in Help system that explains how to use each screen. To open the Help system: 1. From the Home screen on the printer control panel, touch the Menu icon. 2. Scroll to and touch Help. Solve problems 81

Section	Page
Printer overview	12
Warning icons	12
Potential shock hazard	13
Printer views	13
Printer front view	13
Printer back view	14
Control-panel view	15
Printer specifications	17
Technical specifications	17
Supported operating systems	18
Mobile printing solutions	20
Printer dimensions	20
Power consumption, electrical specifications, and acoustic emissions	21
Operating-environment range	22
Printer hardware setup and software installation	22
Paper trays	23
Load paper to Tray 1 (multipurpose tray)	23
Load Paper to Tray 1 (multipurpose tray)	23
Tray 1 paper orientation	25
Load paper to Tray 2	26
Load paper to Tray 2	26
Tray 2 paper orientation	28
Load paper to Tray 3 (optional accessory)	29
Load paper to Tray 3 (optional accessory)	30
Tray 3 paper orientation	32
Load and print envelopes	33
Print envelopes	33
Envelope orientation	33
Supplies, accessories, and parts	35
Dynamic Security Enabled Printers	35
Order supplies, accessories, and parts	35
Ordering	35
Supplies and accessories	36
Customer self-repair parts	37
Configure the HP toner-cartridge-protection supply settings	37
Introduction	37
Enable or disable the Cartridge Policy feature	38
Enable or disable the Cartridge Protection feature	40
Replace the toner cartridges	43
Toner cartridge information	43
Remove and replace the toner cartridges	44
Print	49
Use HP Smart to print from the cloud	49
Print tasks (Windows)	49
How to print (Windows)	49
Automatically print on both sides (Windows)	50
Manually print on both sides (Windows)	50
Print multiple pages per sheet (Windows)	51
Select the paper type (Windows)	51
Additional print tasks	51
Print tasks (macOS)	52
How to print (macOS)	52
Automatically print on both sides (macOS)	52
Manually print on both sides (macOS)	52
Print multiple pages per sheet (macOS)	53
Select the paper type (macOS)	53
Additional print tasks	54
Store print jobs on the printer to print later or print privately	54
Introduction	54
Before beginning	54
Set up job storage	55
Disable or enable the job storage feature	56
Create a stored job (Windows)	56
Create a stored job (macOS)	57
Print a stored job	57
Delete a stored job	58
Information sent to printer for Job Accounting purposes	58
Mobile printing	58
Introduction	58
Wi-Fi Direct printing (wireless models only)	58
AirPrint	60
Android embedded printing	60
Print from a USB flash drive	60
Introduction	60
Print USB documents	61
Copy	62
Make a copy	62
Copy on both sides (duplex)	62
Copy on both sides automatically	62
Copy on both sides manually	63
Copy an identification card	63
Additional copy tasks	64
Scan	65
Use HP Smart to set up and use scan features	65
Set up Scan to Email	65
Introduction	65
Before you begin	66
Set up the Scan to Email feature via the HP Embedded Web Server	66
Set up Scan to Network Folder	68
Introduction	68
Before you begin	68
Set up the Scan to Network Folder feature via the HP Embedded Web Server	68
Set up Scan to SharePoint	69
Step one: Access the HP Embedded Web Server (EWS)	69
Step two: Set up Scan to SharePoint	70
Step three (optional): Configure Quick Sets	70
Scan to a USB flash drive	70
Scan to email	71
Scan to a network folder	72
Scan to SharePoint	72
Scan to a computer	73
Scan by using HP Easy Scan Software (macOS)	73
Additional scan tasks	73
Fax	75
Use HP Smart to set up fax features	75
Connect and configure the printer for fax	75
Connect the printer to a telephone line	75
Configure the printer for fax	76
Send a fax	79
Send a fax from the printer control panel	79
Send a fax from the software (Windows)	80
Send a fax from a third-party software program, such as Microsoft Word	80
Additional fax tasks	80
Manage the printer	81
Use HP Smart applications	81
Advanced configuration with HP Embedded Web Server and Printer Home Page (EWS)	81
Open the HP Embedded Web Server (EWS) from a web browser	82
Embedded Web Server menus	82
Configure IP network settings	85
Printer sharing disclaimer	85
View or change network settings	85
Rename the printer on a network	85
Manually configure IPv4 TCP/IP parameters from the control panel	86
Link speed and duplex settings	86
Printer security features	87
Introduction	87
Assign or change the system password using the Embedded Web Server	87
Energy-conservation settings	88
Set the Sleep Mode setting	88
Set the Shutdown Mode setting	88
Set the Disable Shutdown setting	89
HP Web Jetadmin	89
Dynamic Security Enabled Printers	89
Update the firmware	90
Method one: Update the firmware using the control panel	90
Method two: Update the firmware using the HP Printer Update utility	90
Solve problems	92
Customer support	92
Control panel help system	92
Restore the factory-set defaults	93
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel	93
Change the “Very Low” settings	94
Ordering	95
Printer does not pick up paper or misfeeds	95
Introduction	95
The printer picks up multiple sheets of paper	95
The printer does not pick up paper	97
The document feeder jams, skews, or picks up multiple sheets of paper	99
Clear paper jams	100
Paper jam locations	100
Experiencing frequent or recurring paper jams?	100
31.13.01 or 31.13.02 Jam error in the document feeder	101
13.02 Jam error in Tray 1	106
13.03 Jam error in Tray 2	110
13.10.yz, 13.11.yz, 13.13.yz Jam error in the output bin	112
13.08, 13.09, 13.14, or 13.15 Jam error in the rear door	113
Jam error in the fuser output	115
Resolving print quality problems	116
Introduction	116
Troubleshoot print quality	117
Troubleshoot image defects	122
Improve copy and scan image quality	129
Introduction	129
Check the scanner glass for dirt and smudges	130
Check the paper type setting on the control panel	130
Check the image adjustment settings	130
Optimize for text or pictures	131
Check the scanner resolution and color settings on the computer	131
Edge-to-edge copying	132
Improve fax image quality	133
Introduction	133
Check the scanner glass for dirt and smudges	133
Check the send-fax resolution settings	133
Check the Error Correction Mode setting	134
Send to a different fax machine	134
Check the sender's fax machine	134
Solve wired network problems	134
Introduction	134
Poor physical connection	134
The computer is using the incorrect IP address for the printer	135
The computer is unable to communicate with the printer	135
The printer is using incorrect link and duplex settings for the network	135
New software programs might be causing compatibility problems	135
The computer or workstation might be set up incorrectly	136
The printer is disabled, or other network settings are incorrect	136
Solve wireless network problems	136
Introduction	136
Wireless connectivity checklist	136
The printer does not print after the wireless configuration completes	137
The printer does not print, and the computer has a third-party firewall installed	137
The wireless connection does not work after moving the wireless router or printer	137
Cannot connect more computers to the wireless printer	137
The wireless printer loses communication when connected to a VPN	138
The network does not appear in the wireless networks list	138
The wireless network is not functioning	138
Perform a wireless network diagnostic test	138
Reduce interference on a wireless network	139
Solve fax problems	139
Introduction	139
Fax troubleshooting checklist	139
Solve general fax problems	140
Service and support	142
HP limited warranty statement	142
UK, Ireland, and Malta	143
Austria, Belgium, Germany, and Luxemburg	144
Belgium, France, and Luxemburg	144
Italy	145
Spain	146
Denmark	146
Norway	146
Sweden	147
Portugal	147
Greece and Cyprus	147
Hungary	148
Czech Republic	148
Slovakia	148
Poland	149
Bulgaria	149
Romania	149
Belgium and the Netherlands	150
Finland	150
Slovenia	150
Croatia	151
Latvia	151
Lithuania	151
Estonia	151
HP's Premium Protection Warranty: LaserJet toner cartridge limited warranty statement	152
Long life consumable and maintenance kit limited warranty statement	152
Dynamic Security Enabled Printers	153
HP policy on non-HP supplies	153
HP anticounterfeit Web site	153
Data stored on the toner cartridge	154
End User License Agreement	154
Customer self-repair warranty service	158
Customer support	159
Environmental product stewardship program	160
Protecting the environment	160
Ozone production	160
Power consumption	160
Toner consumption	160
Paper use	161
Plastics	161
HP LaserJet print supplies	161
Paper	161
Material restrictions	161
Battery information	161
Disposal of waste equipment by users (EU, UK, and India)	162
Electronic hardware recycling	162
Brazil hardware recycling information	162
WEEE (Turkey)	163
Chemical substances	163
Product Power Data per European Union Commission Regulation 1275/2008 and the UK Relevant Statutory Requirements	163
SEPA Ecolabel User Information (China)	163
The regulation of the implementation on China energy label for printer, fax, and copier	163
Restriction on Hazardous Substances statement (India)	164
Substances Table (China)	165
Material Safety Data Sheet (MSDS)	165
EPEAT	166
Substances Table (Taiwan)	166
For more information	166
Regulatory information	168
Regulatory statements	168
Regulatory model identification numbers	168
European Union & United Kingdom Regulatory Notice	168
FCC regulations	169
Canada - Industry Canada ICES-003 Compliance Statement	169
VCCI statement (Japan)	169
Power cord instructions	169
Power cord statement (Japan)	170
Laser safety	170
Laser statement for Finland	170
Nordic Statements (Denmark, Finland, Norway, Sweden)	171
GS statement (Germany)	171
Eurasian Conformity (Armenia, Belarus, Kazakhstan, Kyrgyzstan, Russia)	172
Taiwan BSMI USB Port (Walk-up) statement	172
Product stability	172
Telecom (fax) statements	173
Fax Cord Statement	173
Europe Statement for Telecom Operation	173
New Zealand Telecom Statements	173
Additional FCC statement for telecom products (US)	173
Telephone Consumer Protection Act (US)	174
Industry Canada CS-03 requirements	174
Japan Telecom Mark	175
Belarus	176
Wireless statements	176
European regulatory notice	176
FCC compliance statement—United States	176
Australia statement	176
Brazil: (Portuguese)	177
Canadian statements	177
Products with 5 GHz Operation Industry of Canada	177
Exposure to Radio Frequency Radiation (Canada)	177
European Regulatory Notice	177
China CMIIT Wireless Statement	178
Notice for use in Japan	178
Notice for use in Russia	178
Mexico statement	178
Taiwan statement	178
Taiwan NCC statement	178
Thailand Wireless Statement	178